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Human Resources Call Center Representative Jobs (NOW HIRING)

Payentry

Outbound Call Center Representative

Norcross, GA · On-site

$50K/yr

Outbound Call Center Rep Payentry is actively seeking outbound call center reps for our call center ... our payroll, HR, and payroll tax services to business owners on the phone Scheduling virtual, in ...

Lose Design

Call Center Representative

West Columbia, SC · On-site

$30.50/hr

About the job Call Center Representative We are looking for a Call Center Representative who will ... At Lose Design, we create SPACES FOR LIFE, which supports the most fundamental human needs to live ...

Malone

Call Center Representative

Jeffersontown, KY · On-site

$19/hr

Inbound Call Center Representative Highlights: * Pay: $19.00 per hour * Employment Type: Project-Based (May-January) with potential for long-term employment * Schedule: 8 hour shift between the hours ...

Clinical Associates

CALL CENTER REPRESENTATIVE

Pikesville, MD · On-site

$15.25 - $19.25/hr

Call Center Representative At Clinical Associates , we make being healthy easier. We connect our patients to a seamless system of integrated medical care, which includes in-house specialists in areas ...

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How much do human resources call center representative jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for human resources call center representative in the United States is $26.43, according to ZipRecruiter salary data. Most workers in this role earn between $19.95 and $30.29 per hour, depending on experience, location, and employer.

What is a human resources call center representative?

Human Resources Call Center Representatives are professionals who assist employees or job candidates by answering HR-related questions over the phone or through other communication channels. They handle inquiries about benefits, payroll, company policies, hiring processes, and more. These representatives play a crucial role in ensuring clear communication between HR departments and the workforce, providing guidance, and resolving issues efficiently. Their responsibilities often include documenting interactions, escalating complex issues, and maintaining confidentiality regarding sensitive information.

What are the key skills and qualifications needed to thrive as a human resources call center representative?

To thrive as a Human Resources Call Center Representative, you need a solid understanding of HR policies, employment regulations, and customer service best practices, often supported by an associate's or bachelor's degree in HR or a related field. Familiarity with HRIS platforms, case management systems, and ticketing tools is typically required. Excellent communication, active listening, and problem-solving abilities help representatives resolve employee issues efficiently. These skills ensure accurate guidance, positive employee experiences, and the smooth handling of sensitive HR inquiries.

What are some common challenges faced by human resources call center representatives, and how can they be managed effectively?

Human Resources Call Center Representatives often encounter challenges such as handling a high volume of inquiries, managing sensitive or confidential information, and addressing complex employee concerns in a timely manner. Effective time management, strong communication skills, and a thorough understanding of company policies are key to overcoming these hurdles. Many organizations provide regular training and support from supervisors, and representatives often collaborate closely with HR specialists and managers to resolve more intricate cases, ensuring both accuracy and empathy in all interactions.

What is the difference between Human Resources Call Center Representative vs HR Coordinator?

AspectHuman Resources Call Center RepresentativeHR Coordinator
CredentialsHigh school diploma or equivalent; customer service experienceBachelor's degree in HR, Business, or related field
Work EnvironmentCall centers, customer service departmentsOffice settings, HR departments
Employer & Industry UsageCustomer service, HR outsourcing firmsCorporate HR departments, organizations
Common Search & ComparisonCustomer support, HR inquiriesHR administration, employee relations

The Human Resources Call Center Representative primarily handles employee inquiries via phone, focusing on customer service and support. In contrast, an HR Coordinator manages HR administrative tasks, employee records, and coordination within the HR department. While both roles support HR functions, the Call Center Representative emphasizes communication skills and customer service, whereas the HR Coordinator requires more HR-specific knowledge and organizational skills.

How do you become a human resources call center representative?

To become a human resources call center representative, candidates typically need a high school diploma or equivalent, strong communication skills, and customer service experience. Some employers prefer candidates with knowledge of HR policies or relevant certifications, and proficiency with computer systems and call center software is often required.
More about Human Resources Call Center Representative jobs

What states have the most Human Resources Call Center Representative jobs?

States with the most job openings for Human Resources Call Center Representative jobs include:

What job categories do people searching Human Resources Call Center Representative jobs look for?

The top searched job categories for Human Resources Call Center Representative jobs are:

Human Resources Call Center Representative jobs near you
Infographic showing various Human Resources Call Center Representative job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $54,972 per year, or $26.4 per hour.

Call Center Representative

The Fountainhead Group, Inc.

New York Mills, NY • On-site

$15.50 - $19.50/hr

Other

Medical, Dental, Life, Retirement, PTO

Re-posted 21 days ago

Job description

Call Center Representative

Full Time - Position is 100% on site

New York Mills, NY, US

The Fountainhead Group is looking for a Call Center Representative to join our FGI Family and support as a member of the Customer Service Team. Your role as a Call Center Representative will be handling FGI customer orders from start to finish. You will make sure that the orders are accurate and delivered on schedule. You will also address any problems that may arise along the way and find solutions quickly and efficiently.

About Us:

The Fountainhead Group is a family-owned and operated company, dedicated to the success and longevity of our business, our employees, and our community. For more than 130 years, FGI has been creating, innovating, and manufacturing liquid sprayer products for the world's top brands and retailers. From the first compressed air sprayer in 1888, we have dedicated ourselves to creating products that make our customer’s lives easier, expanding our offering to include the highest quality sprayer technology for both home and professional use.

Across three manufacturing and distribution centers in Central New York, we’re committed to the betterment of our FGI Family of employees and our local community, supporting more than 350+ local nonprofits through our robust philanthropy and volunteer programs to ensure the success of our community for generations to come.

What You’ll Do:

The below describes a typical day as a member of our Customer Service Team.

Your role as a call center representative involves:

  • Routing phone calls to the appropriate people

  • Updating and sending various reports to National Sales Managers and Account Rep.

  • Tracking and reporting on freight deliveries from various carriers

  • Managing and logging customer issues and provide customer with relevant documentation to handle their issue.

  • Writing up customer orders taken over the phone

  • Editing all free replacement parts orders

  • Fulfilling MSDS sheet requests from customers

  • Pulling and adjusting EDI orders daily

  • Confirming billing accuracy by comparing shipped and ordered quantities

  • Pulling Home Depot routing through Transplace and forwarding to shipping

  • Handling Customer Specific EDI transactions sets (ASN’s and 810 invoicing)

  • Settling credit card transactions

  • Attending trade shows when needed and available

  • Contacting accounts to resolve issues and/or promote sales

  • Helping with planning sales meetings, presentations, and show preparation

  • Mailing out invoices

  • Interacting with FGI customers via phone and email

  • Reviewing documents and entering data points into ERP (EPICOR)

Who You Are:

  • You have a high school diploma or equivalent, and some experience working in customer support or a related field.

  • You are comfortable using computers and various software applications, such as ERP, email, and Microsoft products.

  • You have excellent communication skills, both written and verbal, and can convey information clearly and effectively.

  • You are creative and competent in solving problems and finding solutions that meet customer needs and expectations.

  • You are punctual, consistent, and responsible in managing your time and tasks, and can work independently or as part of a team.

  • You are inquisitive and eager to learn new things and expand your knowledge of the company and its products or services.

  • You are adaptable and flexible in handling different situations and customer personalities, and can cope with stress and pressure.

  • You are optimistic and positive in your attitude and outlook, and can inspire confidence and trust in customers and colleagues.

  • You are empowered and confident in your abilities and decisions, and can take initiative and ownership of your work.

The Fountainhead Group is an Equal Opportunity Employer (AAE/EEO) and ranked one of the Best Companies to Work for in New York State by the Society for Human Resource Management. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, refugee or disability status. With over 12 languages spoken at FGI, regardless of language ability, education, or training, there is a place for you within the FGI Family!

Medical

Dental

Paid Vacation

Holiday Pay

401k with employer match up to 2%

Tuition Reimbursement

Health Reimbursement Account (HRA)

Flexible Spending Account (FSA)

Employer paid Life Insurance

Employee paid Voluntary Life and Short Term Disability Coverage

Company Website

https://www.thefountainheadgroup.com/

To learn more about our company culture and commitment to the local community, visit the “Community” page of our website and be sure to follow our Facebook account for exciting updates and events!

www.thefountainheadgroup.com/community

www.facebook.com/thefountainheadgroup

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