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Human Resources Call Center Representative Jobs (NOW HIRING)

Ochsner Health

HR Service Center Rep

New Orleans, LA · On-site

$15 - $19.25/hr

The requirements listed below are representative of the knowledge, skill, and/or ability required ... Serves as the first point of contact for HR call inquires and written inquires received through ...

Ochsner Health

HR Service Center Rep

New Orleans, LA · On-site

$15 - $19.25/hr

The requirements listed below are representative of the knowledge, skill, and/or ability required ... Serves as the first point of contact for HR call inquires and written inquires received through ...

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How much do human resources call center representative jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for human resources call center representative in the United States is $26.43, according to ZipRecruiter salary data. Most workers in this role earn between $19.95 and $30.29 per hour, depending on experience, location, and employer.

What is a human resources call center representative?

Human Resources Call Center Representatives are professionals who assist employees or job candidates by answering HR-related questions over the phone or through other communication channels. They handle inquiries about benefits, payroll, company policies, hiring processes, and more. These representatives play a crucial role in ensuring clear communication between HR departments and the workforce, providing guidance, and resolving issues efficiently. Their responsibilities often include documenting interactions, escalating complex issues, and maintaining confidentiality regarding sensitive information.

What are the key skills and qualifications needed to thrive as a human resources call center representative?

To thrive as a Human Resources Call Center Representative, you need a solid understanding of HR policies, employment regulations, and customer service best practices, often supported by an associate's or bachelor's degree in HR or a related field. Familiarity with HRIS platforms, case management systems, and ticketing tools is typically required. Excellent communication, active listening, and problem-solving abilities help representatives resolve employee issues efficiently. These skills ensure accurate guidance, positive employee experiences, and the smooth handling of sensitive HR inquiries.

What are some common challenges faced by human resources call center representatives, and how can they be managed effectively?

Human Resources Call Center Representatives often encounter challenges such as handling a high volume of inquiries, managing sensitive or confidential information, and addressing complex employee concerns in a timely manner. Effective time management, strong communication skills, and a thorough understanding of company policies are key to overcoming these hurdles. Many organizations provide regular training and support from supervisors, and representatives often collaborate closely with HR specialists and managers to resolve more intricate cases, ensuring both accuracy and empathy in all interactions.

What is the difference between Human Resources Call Center Representative vs HR Coordinator?

AspectHuman Resources Call Center RepresentativeHR Coordinator
CredentialsHigh school diploma or equivalent; customer service experienceBachelor's degree in HR, Business, or related field
Work EnvironmentCall centers, customer service departmentsOffice settings, HR departments
Employer & Industry UsageCustomer service, HR outsourcing firmsCorporate HR departments, organizations
Common Search & ComparisonCustomer support, HR inquiriesHR administration, employee relations

The Human Resources Call Center Representative primarily handles employee inquiries via phone, focusing on customer service and support. In contrast, an HR Coordinator manages HR administrative tasks, employee records, and coordination within the HR department. While both roles support HR functions, the Call Center Representative emphasizes communication skills and customer service, whereas the HR Coordinator requires more HR-specific knowledge and organizational skills.

How do you become a human resources call center representative?

To become a human resources call center representative, candidates typically need a high school diploma or equivalent, strong communication skills, and customer service experience. Some employers prefer candidates with knowledge of HR policies or relevant certifications, and proficiency with computer systems and call center software is often required.
More about Human Resources Call Center Representative jobs

What states have the most Human Resources Call Center Representative jobs?

States with the most job openings for Human Resources Call Center Representative jobs include:

What job categories do people searching Human Resources Call Center Representative jobs look for?

The top searched job categories for Human Resources Call Center Representative jobs are:

Human Resources Call Center Representative jobs near you
Infographic showing various Human Resources Call Center Representative job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $54,972 per year, or $26.4 per hour.

HR Call Center Representative

Integrated Resources INC

Maryland Heights, MO

$15.50 - $19.25/hr

Contractor

Medical, Life, Retirement, PTO

Re-posted yesterday

Job description

Job Description

Title: HR Call Center Representative
Location: Maryland Heights MO 63043
Duration:+10 MONTHS

Hours: Monday -Friday, 7:00 AM -3:30 PM 


Description:

Responsible for responding to employee questions and inquiries about employee benefit programs and human resource policies. Provides assistance with disability, health, and life benefits, paid time off, and retirement plans. Prepares appropriate documentation and processes necessary paperwork. Has knowledge of commonly-used concepts, practices, and procedures within a particular field.

ESSENTIAL FUNCTIONS:

Handles various levels of inquiries concerning compensation, position management, payroll and benefits administration.

Provides first line of contact for employees, external vendors, Trust department, and other plan administrators via telephone.

Researches and resolves basic inquiries regarding payroll activity and tax withholdings.

Provides frontline assistance regarding programs, policies, and procedures.

Responsible for problem-solving and resolving Tier 1 type of questions.

Documents calls and forwards ticket to Tier 2 for resolution if unable to resolve.

Requirements/Certifications:

1-2 years previous administrative support in an HR department

-Bachelor's degree preferred. -Working knowledge of Workday preferred.-Basic knowledge of Human Resources (benefits, employment law, employee relations, knowledge of HRIS) preferred.

Additional Information

All your information will be kept confidential according to EEO guidelines.

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About Integrated Resources

Sourced by ZipRecruiter

Integrated Resources Inc (IRI), based in Edison, NJ, US, is an esteemed player in the staffing solutions industry with a credible presence on their official website irionline.com. Notably, IRI provides a range of professional staffing services including contract, contract-to-hire, and direct hire solutions to a wide spectrum of industries such as healthcare, life sciences, manufacturing, financial, insurance, and others. Since its inception, IRI has been committed to delivering top-talent and optimum solutions to meet its clients' diverse needs.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Edison, NJ, US

Year founded

1996

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