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Hr Call Center Representative Tier 2 Jobs (NOW HIRING)

Butler America

CSR / Call Center Rep

Lewisburg, TN · On-site

$15 - $17/hr

CSR / Call Center Rep Location: Lewisburg, TN (37091) Job ID: #73121 Pay Range: $15-17 Schedule ... Customer inquiries are triaged by Tier 1 and transferred to the Tier 2 representatives * Agents are ...

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How much do hr call center representative tier 2 jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for hr call center representative tier 2 in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

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For Hr Call Center Representative Tier 2 jobs, the most frequently searched job titles are:

Infographic showing various Hr Call Center Representative Tier 2 job openings in the United States as of June 2026, with employment types broken down into 1% Locum Tenens, 2% As Needed, 81% Full Time, 14% Part Time, 1% Contract, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Call Center Representative - ENT

East Syracuse, NY • On-site

Indotronix International Corporation
Recruiting and Staffing Services • 1 - 5K employees
Learn more about Indotronix International Corporationexternal

$19 - $20/hr

Full-time

Posted 3 days ago

New

Job description

Job Summary: Call Center Representative - ENT
[About the Role]
Join Carrier as a Call Center Representative - ENT in East Syracuse, NY, and be the first point of contact for homeowners, dealers, and contractors seeking support for our industry-leading heating and cooling products. Represent 'the factory' behind Carrier's trusted brand, helping customers across North America connect with the service and solutions they need. This is a fantastic opportunity to develop your customer service career in a supportive, team-driven environment with clear advancement paths.
[Responsibilities]
- Manage high volumes of inbound calls, providing prompt, friendly, and knowledgeable assistance
- Identify customer needs and deliver tailored solutions to ensure satisfaction
- Generate sales leads and meet or exceed team sales targets and call quotas
- Build trust and lasting relationships with customers through open and effective communication
- Provide accurate product information, warranty details, and dealer referrals
- Warm-transfer customers to qualified dealers for sales or service
- Triage customer complaints and escalate complex issues to Tier 2 support
- Maintain detailed records of customer interactions and process account updates
- Support remote access and Wi-Fi-enabled product inquiries (e.g., thermostats)
- Follow company communication procedures, guidelines, and policies
- Go the extra mile to engage and delight customers
[Required Skills and Experience]
- Minimum 6 months experience in a call center handling inbound calls
- High School Diploma or GED
- Proficiency in Microsoft Office
- Typing speed of 35-45 words per minute
- Excellent verbal and written communication skills
- Strong problem-solving and multitasking abilities
[Preferred Skills]
- Bilingual proficiency in Spanish (eligible for a higher pay rate)
- Experience supporting technical products or HVAC industry knowledge
[Benefits]
- Competitive pay: $19/hr ($20/hr for bilingual Spanish speakers)
- Monday to Friday schedule, 8am - 5pm-no weekends
- Career growth within a global industry leader
- Collaborative, team-oriented work environment
- Comprehensive training and development resources
- Convenient East Syracuse, NY location
[How to Apply]
Ready to make a difference for Carrier customers and grow your career? Submit your updated resume today to join our dedicated team and help us deliver world-class customer support.
Indotronix logo

About Indotronix

Sourced by ZipRecruiter

In 1986, Indotronix established itself in the staffing space. 22 years later, Avani entered the scene, offering consulting and technology development. Finally, in 2016, the two joined forces to begin delivering talent across all areas, from Staffing to Consulting to unique platform development.

Industry

Recruiting and staffing services

Company size

1,001 - 5,000 Employees

Headquarters location

Rochester, NY, US

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