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Tier 1 Call Center Representative Jobs (NOW HIRING)

Maximus

Tier 1 Call Center Agent

San Antonio, TX · On-site

$13.50 - $17.75/hr

General information Job Posting Title Tier 1 Call Center Agent Date Tuesday, September 1, 2026 City San Antonio State TX Country United States Working time Full-time Description & Requirements ...

Maximus

Tier 1 Call Center Agent

San Antonio, TX · On-site

$13.50 - $17.75/hr

General information Job Posting Title Tier 1 Call Center Agent Date Friday, July 10, 2026 City San Antonio State TX Country United States Working time Full-time Description & Requirements Maximus is ...

ClearanceJobs

Tier 1 Call Center Agent Jobs

San Antonio, TX · On-site

$13.75 - $18/hr

Tier 1 Call Center Agent San Antonio, TX Top Secret/SCI Polygraph Unspecified Career Level not specified Salary not specified Maximus is currently seeking a Tier 1 Call Center Agent. This is an on ...

Maximus, Inc.

Tier 1 Call Center Agent

San Antonio, TX · On-site

$13.75 - $18/hr

Description & Requirements Maximus is currently seeking a Tier 1 Call Center Agent. This is an on-site position that requires a TS/SCI clearance. Job-Specific Essential Duties and Responsibilities ...

Maximus, Inc.

Tier 1 Call Center Agent

San Antonio, TX · On-site

$13.75 - $18/hr

Description & Requirements Maximus is looking to hire a Tier 1 Call Center Agent . This position is onsite and requires an active TS/SCI clearance. Job-Specific Essential Duties and Responsibilities ...

Phoenix Data Corporation

Call Center Representative

$18 - $19.50/hr

Position Summary This is a Tier 1 Customer Experience Representative position and IS NOT an intake ... center environment where handling telephone interactions through a call queue was a primary ...

System One

Call Center Representative

Tulsa, OK · On-site

$13.75 - $17.25/hr

Call Center Representative Tulsa, OK | Full-Time | Day Shift System One is hiring a Call Center Representative for a busy medical clinic in Tulsa! We are looking for someone who is friendly ...

System One

Call Center Representative

Tulsa, OK · On-site

$13.75 - $17.25/hr

Call Center Representative Tulsa, OK | Full-Time | Day Shift System One is hiring a Call Center Representative for a busy medical clinic in Tulsa! We are looking for someone who is friendly ...

Burjline Builders

Call Center Rep

Manhattan, NY · On-site

$17.75 - $22/hr

Call Center Representative We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering ...

New

System One

Call Center Representative

Tulsa, OK · On-site

$13.75 - $17.25/hr

Call Center Representative Tulsa, OK | Full-Time | Day Shift System One is hiring a Call Center Representative for a busy medical clinic in Tulsa! We are looking for someone who is friendly ...

System One

Call Center Representative

Tulsa, OK · On-site

$13.75 - $17.25/hr

Call Center Representative Tulsa, OK | Full-Time | Day Shift System One is hiring a Call Center Representative for a busy medical clinic in Tulsa! We are looking for someone who is friendly ...

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Tier 1 Call Center Representative information

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$17

$25

How much do tier 1 call center representative jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for tier 1 call center representative in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a Tier 1 Call Center Representative?

Tier 1 Call Center Representatives are the first point of contact for customers reaching out to a company’s support center. They handle basic inquiries, provide information, and resolve common issues related to products or services. If a customer’s problem cannot be resolved at this level, Tier 1 representatives escalate the issue to higher-level support teams. Their role is essential for ensuring customer satisfaction and efficient service.

What are the key skills and qualifications needed to thrive as a Tier 1 Call Center Representative?

To excel as a Tier 1 Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and ticketing platforms is commonly required. Patience, active listening, and a calm demeanor help representatives deliver excellent customer service and efficiently resolve issues. These competencies are crucial for ensuring customer satisfaction and maintaining the reputation of the organization.

What are some common challenges faced by Tier 1 Call Center Representatives and how can they be managed?

Tier 1 Call Center Representatives often encounter high call volumes, repetitive inquiries, and occasionally difficult customers. Managing these challenges requires strong communication skills, patience, and the ability to stay calm under pressure. Many organizations provide training on de-escalation techniques and time management to help representatives handle these situations effectively. Utilizing available knowledge bases and collaborating with team members can also streamline problem-solving and improve both customer satisfaction and job satisfaction.

What cities are hiring for Tier 1 Call Center Representative jobs?

Cities with the most Tier 1 Call Center Representative job openings:

What states have the most Tier 1 Call Center Representative jobs?

States with the most job openings for Tier 1 Call Center Representative jobs include:

What are popular job titles related to Tier 1 Call Center Representative jobs?

For Tier 1 Call Center Representative jobs, the most frequently searched job titles are:

Infographic showing various Tier 1 Call Center Representative job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 81% Full Time, 15% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Call Center Representative - ENT

Lewisburg, TN • On-site

Indotronix International Corporation
Recruiting and Staffing Services • 1 - 5K employees
Learn more about Indotronix International Corporationexternal

$17/hr

Full-time

Posted 10 days ago

Job description

Job Summary: Call Center Representative - ENT (Tier 1)
Location: Lewisburg, TN | Schedule: Mon-Fri, 8am-4:30pm CST | Pay: $17/hr
[About the Role]
Join Carrier's ICP family of brands as a Tier 1 Call Center Representative, providing essential customer service support to distributors and partners across North America. Be the first point of contact for customers, assisting with product orders, information, and support, while working in a fast-paced, team-driven environment. This is an excellent opportunity for high-energy professionals seeking to launch or advance their career in a dynamic and diverse organization renowned for career growth and development.
[Responsibilities]
- Manage a high volume of inbound calls with professionalism, accuracy, and efficiency (up to 50 daily)
- Generate sales leads and identify customer needs to achieve satisfaction and team targets
- Provide product support, order information, and transactional assistance (orders, claims, invoicing)
- Route calls and emails to appropriate departments using an internal database and triage system
- Maintain accurate records of customer interactions and transactions within company systems
- Ensure timely resolution of customer inquiries, complaints, and internal requests
- Build lasting customer relationships through open, interactive communication and follow-up
- Uphold Carrier's communication procedures, guidelines, and policies
- Enter data and process transactions using Microsoft Office, SAP, and, ideally, Salesforce
[Required Skills and Experience]
- High school diploma or GED
- Exceptional customer service skills and strong verbal/written communication
- Ability to type at least 60 words per minute
- Proficiency in Microsoft Office (Excel, Word)
- Highly organized with strong time management, follow-up, and prioritization abilities
- Self-motivated, proactive, and committed to delivering outstanding service
[Preferred Skills]
- Associate degree (AA, AS, or equivalent)
- Minimum two years' experience in customer service or call center roles
- Familiarity with SAP and Salesforce platforms
[Benefits]
- Competitive hourly wage with potential for overtime
- Comprehensive 6-week paid training program
- Opportunities for career progression within a global industry leader
- Diverse, inclusive, and collaborative work culture
- Standard weekday schedule-no weekend shifts
[How to Apply]
If you are a dynamic, high-energy individual ready to make an impact, submit your application online. Join a team where your commitment and initiative are valued, and your career can grow!
Indotronix logo

About Indotronix

Sourced by ZipRecruiter

In 1986, Indotronix established itself in the staffing space. 22 years later, Avani entered the scene, offering consulting and technology development. Finally, in 2016, the two joined forces to begin delivering talent across all areas, from Staffing to Consulting to unique platform development.

Industry

Recruiting and staffing services

Company size

1,001 - 5,000 Employees

Headquarters location

Rochester, NY, US

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