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Human Resources Call Center Representative Jobs (NOW HIRING)

Alta Resources

Call Center Representative

Brea, CA

$16.50 - $20.75/hr

Alta Resources is looking for full-time and part-time call center representatives to provide professional, high-quality, "best-in-class" customer service. When you join Alta Resources as a call ...

AppleOne

Call Center Representative

Nashville, TN · On-site +1

$18.50/hr

As a Call Center Representative, you will serve as a primary point of contact for clients ... HR team. AppleOne participates in the E-Verify program in certain locations as required by law.

Alta Resources

Call Center Representative

Fort Myers, FL

$15 - $18.75/hr

Alta Resources is looking for full-time and part-time Call Center Representatives to provide professional, high-quality, "best-in-class" customer service. When you join Alta Resources as a Call ...

Alta Resources

Call Center Representative

Fort Myers, FL · On-site

$15 - $18.75/hr

Alta Resources is looking for full-time and part-time Call Center Representatives to provide professional, high-quality, "best-in-class" customer service. When you join Alta Resources as a Call ...

Sralab

Call Center Representative

Chicago, IL · On-site

$16.60 - $27.45/hr

... Human Ability, together. Summary The Call Center Representative will serve as the first point of ... contact for patients scheduling outpatient therapy and physician appointments. During the ...

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Human Resources Call Center Representative information

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How much do human resources call center representative jobs pay per hour?

As of Jun 17, 2026, the average hourly pay for human resources call center representative in the United States is $26.43, according to ZipRecruiter salary data. Most workers in this role earn between $19.95 and $30.29 per hour, depending on experience, location, and employer.

Which HR is highly paid?

In human resources, senior HR managers and HR directors tend to have higher salaries compared to entry-level HR call center representatives. Specialized roles such as HR business partners or HR executives with certifications like SHRM-SCP or SPHR often earn the highest pay within HR careers.

What are some common challenges faced by Human Resources Call Center Representatives, and how can they be managed effectively?

Human Resources Call Center Representatives often encounter challenges such as handling a high volume of inquiries, managing sensitive or confidential information, and addressing complex employee concerns in a timely manner. Effective time management, strong communication skills, and a thorough understanding of company policies are key to overcoming these hurdles. Many organizations provide regular training and support from supervisors, and representatives often collaborate closely with HR specialists and managers to resolve more intricate cases, ensuring both accuracy and empathy in all interactions.

What is the work of HR in a call center?

A Human Resources Call Center Representative handles employee inquiries related to benefits, policies, and workplace issues, providing support and information over the phone or via email. They also assist with onboarding, training coordination, and maintaining employee records, often using HR software and following company procedures.

What are the key skills and qualifications needed to thrive as a Human Resources Call Center Representative, and why are they important?

To thrive as a Human Resources Call Center Representative, you need a solid understanding of HR policies, employment regulations, and customer service best practices, often supported by an associate's or bachelor's degree in HR or a related field. Familiarity with HRIS platforms, case management systems, and ticketing tools is typically required. Excellent communication, active listening, and problem-solving abilities help representatives resolve employee issues efficiently. These skills ensure accurate guidance, positive employee experiences, and the smooth handling of sensitive HR inquiries.

What are Human Resources Call Center Representatives?

Human Resources Call Center Representatives are professionals who assist employees or job candidates by answering HR-related questions over the phone or through other communication channels. They handle inquiries about benefits, payroll, company policies, hiring processes, and more. These representatives play a crucial role in ensuring clear communication between HR departments and the workforce, providing guidance, and resolving issues efficiently. Their responsibilities often include documenting interactions, escalating complex issues, and maintaining confidentiality regarding sensitive information.

What is the difference between Human Resources Call Center Representative vs HR Coordinator?

AspectHuman Resources Call Center RepresentativeHR Coordinator
CredentialsHigh school diploma or equivalent; customer service experienceBachelor's degree in HR, Business, or related field
Work EnvironmentCall centers, customer service departmentsOffice settings, HR departments
Employer & Industry UsageCustomer service, HR outsourcing firmsCorporate HR departments, organizations
Common Search & ComparisonCustomer support, HR inquiriesHR administration, employee relations

The Human Resources Call Center Representative primarily handles employee inquiries via phone, focusing on customer service and support. In contrast, an HR Coordinator manages HR administrative tasks, employee records, and coordination within the HR department. While both roles support HR functions, the Call Center Representative emphasizes communication skills and customer service, whereas the HR Coordinator requires more HR-specific knowledge and organizational skills.

What is the highest paying call center job?

The highest paying call center jobs are typically supervisory or management roles, such as Call Center Manager or Customer Service Director, which can offer salaries significantly higher than entry-level positions. These roles often require leadership skills, experience, and sometimes specialized certifications, and they may involve overseeing large teams or complex operations.

What qualifications do you need to be an HR rep?

Human Resources Call Center Representatives typically need a high school diploma or equivalent, with some roles preferring or requiring a bachelor's degree in human resources, business, or related fields. Strong communication, interpersonal skills, and familiarity with HR software or customer service tools are also important qualifications for the role.
More about Human Resources Call Center Representative jobs
What states have the most Human Resources Call Center Representative jobs? States with the most job openings for Human Resources Call Center Representative jobs include:
What job categories do people searching Human Resources Call Center Representative jobs look for? The top searched job categories for Human Resources Call Center Representative jobs are:
Human Resources Call Center Representative jobs near you
Infographic showing various Human Resources Call Center Representative job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $54,972 per year, or $26.4 per hour.
HR Service Center Representatives

HR Service Center Representatives

University of Utah

Salt Lake City, UT • On-site

$18.50/hr

Full-time

Retirement

Posted 6 days ago

University Of Utah rating

7.2

Company rating: 7.2 out of 10

Based on 157 frontline employees who took The Breakroom Quiz

335th of 537 rated colleges and universities

Job description

Announcement
Details
Open Date
05/14/2026
Requisition Number
PRN45079B
Job Title
HR Service Center Representatives
Working Title
HR Service Center Representatives
Career Progression Track
S00
Track Level
FLSA Code
Nonexempt
Patient Sensitive Job Code?
No
Standard Hours per Week
40
Full Time or Part Time?
Full Time
Shift
Day
Work Schedule Summary
VP Area
President
Department
00410 - Human Resources
Location
Campus
City
Salt Lake City, UT
Type of Recruitment
External Posting
Pay Rate Range
$18.50
Close Date
08/14/2026
Priority Review Date (Note - Posting may close at any time)
05/21/2026
Job Summary
Human Resources Service Center Representative
Provide human resources support to employees, answering questions via the telephone and/or Internet. Assist employees with benefit elections and changes. Possess thorough knowledge of organization's human resources policies and procedures.
University Human Resource Management currently supports a hybrid work schedule. The Human Resources Representative will be required to work on a rotating schedule, 2 weeks at the front desk in our Human Resources office located in downtown Salt Lake City every 5 weeks. The remaining weeks the employee will work one day in the office and then from home.An employee hired into this role who telecommutes will be responsible for providing space, telephone, printing, networking and/or internet capabilities at the telecommute location and sign the University of Utah Telecommuting Agreement.
University of Utah offers a comprehensive benefits package:
Benefits information is available at www.hr.utah.edu/benefitsFor more information regarding how our salary and benefit offerings impact the overall compensation here at the University of Utah, please see our
Total Compensation Calculator: https://www.hr.utah.edu/comp/totalcomp.php
Responsibilities
Human Resources Service Center Representative, I
Provide human resources support to employees, answering questions via the telephone and/or Internet. Assist employees with benefit elections and changes. Possess thorough knowledge of organization's human resources policies and procedures. Performs routine tasks as directed and under close supervision.
Requires little to no related experience.
Human Resources Service Center Representative, I - Department Specific Responsibilities:
  • Respond to Human Resources Inquiries: Provide initial support for employee questions on Human Resource policies, benefits, and procedures via phone and internet.
  • Assist with Benefits: Help employees with benefit selections and changes, ensuring they understand their options.
  • Learn Human Resources Policies: Actively engage in learning organizational Human Resource policies and procedures to accurately assist employees.
  • Perform Administrative Tasks: Execute routine administrative duties such as data entry and maintaining employee records.
  • Support Human Resource Initiatives: Participate in Human Resource projects and initiatives as directed, providing logistical support.

Minimum Qualifications
EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor's degree = 4 years of directly related work experience)
Human Resources Service Center Representative, I: Requires little to no related experience.
Preferences
  • Experience working in a call center or a high-volume customer service role
  • Strong active listening and verbal/written communication skills
  • Ability to multitask and manage time effectively
  • Comfortable with conflict resolution with the ability to deescalate

Type
Benefited Staff
Special Instructions Summary
Additional Information
The University is a participating employer with Utah Retirement Systems ("URS"). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS' post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.
Veterans' preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX (OEO). More information, including the Director/Title IX Coordinator's office address, electronic mail address, and telephone number can be located at the: University of Utah Non-Discrimination page.
Online reports may be submitted at https://oeo.utah.edu
https://publicsafety.utah.edu/safetyreport/ This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.
As per University of Utah policy 5-108: Transfer of Benefits Eligible Staff Members, a new hire to the University of Utah who is still serving a 12 month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period.

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About University of Utah

Sourced by ZipRecruiter

The University of Utah is the state’s flagship institution of higher education, with 18 schools and colleges, more than 100 undergraduate majors and graduate programs, and an enrollment of more than 38,000 students. It is a member of the Association of American Universities—an invitation-only, prestigious group of 71 leading research institutions. The U is advancing a new national model for higher education that delivers societal impact through education, research, health care, and community service, while making social, economic, and cultural contributions that improve lives across Utah and around the world.

Industry

Colleges, universities, and professional schools

Company size

10,000+ Employees

Headquarters location

Salt Lake City, UT, US

Year founded

1850

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