Human Factors Jobs in Quebec (NOW HIRING)

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first - developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the LifeReporting to the Employee Relations Director, this role will serve as the primary Employee Relations (ER) contact for the Manufacturing & Commercial employees based in Canada and will also support clients groups in the United States.
The Principal ER Specialist partners directly with leaders/managers and employees to provide advice and coach both parties on all employee relations issues including guidance on performance management, disciplinary processes, restructuring activity, legal issues, investigations, conflict management, emergency responses etc.
The Principal Specialist will ensure a fair and consistent application of Medtronic's policies and procedures, while identifying opportunities to proactively promote a positive working culture/environment.
Relevant du/de la directeur(trice) des relations avec les employes, ce poste agira a titre de principal point de contact en relations avec les employes (ER) pour les employes du secteur Manufacturing & Commercial bases au Canada et soutiendra egalement certains groupes-clients aux Etats-Unis.
Le/la specialiste principal(e) des relations avec les employes collabore directement avec les gestionnaires, les leaders et les employes afin de fournir des conseils et de l'accompagnement sur l'ensemble des questions liees aux relations de travail, notamment la gestion du rendement, les processus disciplinaires, les restructurations, les questions juridiques, les enquetes, la gestion des conflits, les situations d'urgence, etc.
Le/la specialiste principal(e) veille a l'application equitable et uniforme des politiques et procedures de Medtronic tout en identifiant des occasions de promouvoir de facon proactive une culture et un environnement de travail positifs.

Primary Responsibilities

• Responsible for the intake, assessment, and management of employee complaints and concerns, determining appropriate next steps, and ensuring resolution in accordance with company policy and applicable legislation.

• Counsels and provides partnership to employees and all levels of management across the full spectrum of employee relations matters in alignment with our practices, policies, and local labor legislation.

• This work includes proactive workplace initiatives and strategies; workplace investigations and internal reviews; performance improvement and discipline processes; end of employment/restructuring; labor relations; crisis management; and, general employee relations coaching and conflict resolution.

• Develops and leads proactive employee and labor relations strategies to contribute to a positive work environment by leveraging data, addressing areas of opportunity and minimizing risk.

• Plays key leadership role in restructuring initiatives, resulting in employee transitions.

• Partner with HR COEs in addressing escalated matters, related to the talent acquisition process, escalated leave management, organizational design and restructuring and/or other HR related escalations.

• Ensure cases are documented in ServiceNow and escalated to the ER/HR Director as required

• Translate data and insights into actionable recommendations and strategies

• Where possible, lead and/or support in the delivery of assigned ER/ HR projects, change initiatives across the Operations, Commercial and/or Americas Employee Relations team.

• Responsible for reporting complaints and Adverse Drug Reactions (ADR)

CAREER STREAM:

Typically an individual contributor with responsibility in a professional discipline or specialty. Delivers and/or manages projects assigned and works with other stakeholders to achieve desired results. May act as a mentor to colleagues or may direct the work of other lower level professionals. The majority of time is spent delivering and overseeing the projects - from design to implementation - while and adhering to policies, using specialized knowledge and skills normally acquired through advanced education.

DIFFERENTIATING FACTORS:

Autonomy: Recognized expert, managing large projects or processes. Exercises considerable latitude in determining deliverables of assignments, with limited oversight from manager. Coaches, reviews and delegates work to lower-level specialists.

Organizational Impact: Contributes to defining the direction for new products, processes, standards, or operational plans based on business strategy with a significant impact on work group results. May manage large projects or processes that span outside of immediate job area.

Innovation and Complexity: Problems and issues faced are difficult, moderately complex and undefined, and require detailed information gathering, analysis and investigation. Develops solutions to moderately complex problems, and/or makes moderate to significant improvements of processes, systems or products independently to enhance performance of job area. Implements solutions to problems.

Communication and Influence: Represents organization as a primary contact for specific projects and initiatives; communicates with internal and external customers and vendors at various levels. May negotiate with others to reach understanding or agreement, and influence decision-making.

Leadership and Talent Management: Typically provides guidance, coaching and training to other employees within job area. Typically manages major / moderately complex projects, involving delegation of work and review of work products, at times acting as a team leader.

REQUIRED QUALIFICATIONS

• Bachelor's degree with minimum of 7 years of relevant HR experience OR Advanced degree and minimum of 5 years of relevant HR experience

• Bilingual (French and English) - REQUIRED

• Demonstrated knowledge of Provincial Labour Legislation

PREFERRED QUALIFICATIONS

Certified HR Designation

Certified project management and process mapping capabilities.

Certification in coaching or conflict resolution JOB EXPERIENCE

Proven experience managing labour related matters before Provincial Labour Boards

Experience developing and deploying strategies and recommendations to Senior Leadership

Experience partnering, influencing and/or coaching Senior Leadership

SKILLS/COMPETENCIES

• Effective communication skills with a demonstrated ability to coach and influence

• Project management and process mapping capabilities.

• Effective presentation skills

Salary Range: $101,600 - $127,000

PLEASE NOTE:

• We use artificial intelligence (AI) to review resumes of candidates and assess their fit based on the criteria outlined in the job posting. We do not use AI to make any final hiring or interview decisions.

• This posting reflects a current, genuine vacancy that we are actively recruiting to fill

Physical Requirements

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer and communicate with peers and co-workers.

Medtronic Canada strives through our vision to build a culture of inclusiveness through our commitment to employment equity and diversity. Discrimination is prohibited on any grounds protected under Canadian Human Rights legislation. Employment applications are encouraged from all members of our community. Upon request, candidates with disabilities will be accommodated during the recruitment process.

Specialiste principal(e) des relations avec les employes - Canada

Principales responsabilites

• Assurer la reception, l'evaluation et la gestion des plaintes et preoccupations des employes, determiner les etapes appropriees et veiller a leur resolution conformement aux politiques de l'entreprise et aux lois applicables.

• Conseiller les employes et tous les niveaux de gestion, et agir comme partenaire strategique pour l'ensemble des questions liees aux relations avec les employes, conformement aux pratiques, politiques et lois du travail locales.

• Intervenir dans les domaines suivants :

  • initiatives et strategies proactives en milieu de travail;

  • enquetes en milieu de travail et examens internes;

  • processus d'amelioration du rendement et mesures disciplinaires;

  • cessations d'emploi et restructurations;

  • relations de travail;

  • gestion de crise;

  • accompagnement en relations avec les employes et resolution de conflits.

• Elaborer et mettre en uvre des strategies proactives en matiere de relations avec les employes et de relations de travail afin de favoriser un milieu de travail positif en tirant parti des donnees, en adressant les opportunites d'amelioration et en reduisant les risques.

• Jouer un role de leadership cle dans les initiatives de restructuration entrainant des transitions d'employes.

• Collaborer avec les centres d'expertise RH (COE) pour traiter les dossiers complexes lies au recrutement, a la gestion des conges escalades, a la conception organisationnelle, aux restructurations ou a toute autre question RH necessitant une intervention.

• Veiller a ce que les dossiers soient documentes dans ServiceNow et escalades au directeur des relations avec les employes/RH lorsque requis.

• Transformer les donnees et les informations recueillies en recommandations et strategies concretes.

• Diriger ou soutenir, lorsque possible, la realisation de projets assignes en relations avec les employes ou en ressources humaines, ainsi que les initiatives de changement au sein des equipes Operations, Commerciales et/ou Relations avec les employes des Ameriques.

• Assurer le signalement des plaintes et des reactions indesirables aux medicaments (ADR).

Parcours professionnel

Il s'agit generalement d'un poste de contributeur(trice) individuel(le) exercant des responsabilites dans une discipline ou une specialite professionnelle. La personne est responsable de la realisation et/ou de la gestion des projets qui lui sont confies et travaille avec differents intervenants afin d'obtenir les resultats attendus. Elle peut agir comme mentor aupres de collegues ou coordonner le travail de professionnels moins experimentes.

La majorite du temps est consacree a la realisation et a la supervision de projets, de leur conception jusqu'a leur mise en uvre, tout en respectant les politiques et en mettant a profit des connaissances specialisees generalement acquises par une formation avancee.

Facteurs de differenciation

Autonomie

Expert(e) reconnu(e), responsable de projets ou de processus d'envergure. Exerce une grande latitude dans la determination des livrables associes aux mandats, avec une supervision limitee du gestionnaire. Encadre, revise et delegue le travail de specialistes de niveau inferieur.

Impact organisationnel

Contribue a definir l'orientation de nouveaux produits, processus, normes ou plans operationnels en fonction de la strategie d'affaires, avec un impact important sur les resultats de l'equipe. Peut gerer des projets ou des processus de grande envergure depassant son champ d'activite immediat.

Innovation et complexite

Les problemes et enjeux rencontres sont complexes, moderement definis et necessitent une collecte d'information approfondie, de l'analyse et des enquetes. Developpe des solutions a des problematiques moderement complexes et apporte de facon autonome des ameliorations moderees a importantes aux processus, systemes ou produits afin d'accroitre la performance du secteur.

Communication et influence

Represente l'organisation a titre de principal point de contact pour certains projets et initiatives. Communique avec des clients internes et externes ainsi qu'avec des fournisseurs a differents niveaux hierarchiques. Peut negocier afin d'obtenir une comprehension commune ou un accord et influencer la prise de decision.

Leadership et gestion des talents

Fournit generalement de l'orientation, de l'encadrement et de la formation a d'autres employes du secteur. Gere habituellement des projets majeurs ou moderement complexes impliquant la delegation du travail et la revision des livrables, agissant parfois comme chef d'equipe.

Qualifications requises

• Baccalaureat et au moins 7 ans d'experience pertinente en ressources humaines, OU

• Diplome d'etudes superieures et au moins 5 ans d'experience pertinente en ressources humaines

• Bilinguisme francais et anglais (OBLIGATOIRE)

• Connaissance demontree des lois provinciales du travail

Qualifications privilegiees

• Titre professionnel reconnu en ressources humaines (CRHA, CRIA, CHRP ou equivalent)

• Certification en gestion de projets et competences en cartographie de processus

• Certification en coaching ou en resolution de conflits

Experience professionnelle

• Experience demontree dans la gestion de dossiers en relations du travail devant les commissions provinciales du travail

• Experience dans l'elaboration et la presentation de strategies et de recommandations a la haute direction

• Experience en partenariat, influence et accompagnement de dirigeants de niveau superieur

Competences et habiletes

• Excellentes aptitudes en communication et capacite demontree a influencer et a accompagner les autres

• Competences en gestion de...