Human Computer Interaction Jobs in Boston, MA (NOW HIRING)

At WHOOP, we're on a mission to unlock human performance and healthspan. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives. WHOOP Labs is the research and hardware validation arm of WHOOP, focused on conducting user research to validate next-generation features, experiences, and technology.

WHOOP is hiring a Senior Human Factors Researcher, Design Research to lead end-to-end research initiatives focused on physical product interactions and usability. In this role, you will partner closely with cross‑functional teams across Industrial Design, Engineering, Product, and Research to inform product strategy and validate design decisions throughout the product development lifecycle. You will play a critical role in shaping intuitive, high‑quality member experiences by translating human-centered insights into actionable recommendations for hardware and software products alike.

Candidates must be prepared to work in person at WHOOP Labs in Boston, MA five days per week.

• Own end-to-end design research for hardware programs, including early‑stage requirements generation, color/material/finish evaluation, prototype exploration, and competitive benchmarking
• Design, execute, and synthesize usability and human factors studies focused on physical product interactions across the product lifecycle
• Lead reporting and communication of research insights with a focus on hardware design, usability, and member experience
• Support research protocol design and evaluation of software experiences, directional prototypes, and emerging product concepts
• Prioritize research opportunities and findings in a cross‑functional environment, partnering closely with Industrial Design, Engineering, Product Management, and other stakeholders
• Proactively identify and conduct research that informs decision‑making for both individual contributors and leadership teams
• Contribute to research initiatives across a variety of product spaces, including applied research, exploratory concepts, and product validation efforts

• Bachelor’s or Master’s degree in Industrial Design, User Experience, Human-Computer Interaction, Human Factors, Psychology, Design Research, or a related field
• 3–5 years of experience conducting product research in an applied research, human factors, usability, or user‑centered design environment
• Experience utilizing mixed‑methods research approaches for consumer technology, wearable devices, health products, or related experiences
• Demonstrated ability to independently design, execute, and synthesize research studies that drive product and design decisions
• Strong communication and storytelling skills, with experience presenting insights to cross‑functional stakeholders and leadership
• Working knowledge of research operations, data management systems, and productivity tools including Google Workspace
• Strong attention to detail, organizational skills, and ability to manage multiple projects in a fast‑paced environment
• Experience working directly with study participants or customers in research, service, or participant‑facing environments is a plus
• Professional, collaborative, and proactive approach to cross‑functional partnership
• Strong commitment to embracing and leveraging AI tools in day‑to‑day tasks, ensuring AI‑assisted work aligns with the same high‑quality standards as personal contributions.

This role is based in the WHOOP office located in Boston, MA. The successful candidate must be prepared to relocate if necessary to work out of the Boston, MA office.

WHOOP is an Equal Opportunity Employer and participates in E‑verify to determine employment eligibility. It is unlawful in Massachusetts to require or administer a lie‑detecting test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

The U.S. base salary range for this full‑time position is $90,000 – $130,000. Salary ranges are determined by role, level, and location. Within each range, individual pay is based on factors such as job‑related skills, experience, performance, and relevant education or training.

In addition to the base salary, the successful candidate will also receive benefits and a generous equity package.

These ranges may be modified in the future to reflect evolving market conditions and organizational needs. While most offers will typically fall toward the starting point of the range, total compensation will depend on the candidate’s specific qualifications, expertise, and alignment with the role’s requirements.