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Hsi Analyst Jobs (NOW HIRING)

HSI

Customer Success Manager I

HSI is a leading provider of innovative training, safety management, and compliance solutions. We ... Comfortable analyzing customer usage data and translating insights into actionable recommendations

HSI

Customer Success Manager I

HSI is a leading provider of innovative training, safety management, and compliance solutions. We ... Comfortable analyzing customer usage data and translating insights into actionable recommendations

XLA

Intelligence Analyst IV

Washington, DC

The Intelligence Analyst IV serves as a senior intelligence and financial investigations Subject ... Former FBI, DEA, HSI, IRS-CI, FinCEN, Treasury, Intelligence Community (IC), military intelligence ...

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Hsi Analyst information

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$31K

$73.3K

$130K

How much do hsi analyst jobs pay per year?

As of Sep 7, 2026, the average yearly pay for hsi analyst in the United States is $73,261.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,500.00 and $87,000.00 per year, depending on experience, location, and employer.

What is an HSI analyst?

An HSI Analyst is a professional who works for Homeland Security Investigations (HSI), a division of U.S. Immigration and Customs Enforcement (ICE). They support investigations related to national security, border security, cybercrime, financial crimes, and more. HSI Analysts gather, analyze, and interpret data to assist agents in identifying criminal activities and developing investigative leads. Their work is crucial for building cases and ensuring public safety. HSI Analysts may collaborate with other law enforcement agencies and use a variety of analytical tools and techniques.

What are the key skills and qualifications needed to thrive as an HSI analyst?

To thrive as an HSI (Human Systems Integration) Analyst, you need a solid background in human factors engineering, systems analysis, and often a degree in engineering, psychology, or a related field. Familiarity with modeling and simulation tools, data analysis software, and knowledge of standards like MIL-STD-1472 are typically required. Strong analytical thinking, attention to detail, and effective communication skills help HSI Analysts interpret data and collaborate with multidisciplinary teams. These skills ensure that human considerations are integrated into system designs, improving usability, safety, and overall system performance.

What are some common challenges HSI analysts face when handling large volumes of data, and how are these typically addressed?

HSI Analysts often work with vast and complex datasets related to homeland security investigations, which can present challenges in verifying data accuracy, maintaining confidentiality, and synthesizing actionable insights efficiently. To address these, analysts use advanced analytical tools, follow strict data handling protocols, and regularly collaborate with other team members and agencies to cross-verify information. Continuous training in new technologies and data analysis methods also helps HSI Analysts stay effective in managing these challenges.

What is the difference between Hsi Analyst vs Security Analyst?

AspectHsi AnalystSecurity Analyst
Required CredentialsTypically requires a degree in cybersecurity, information technology, or related fields; certifications like CompTIA Security+ or CISSP are commonSimilar credentials; often holds certifications such as Security+, CISSP, or CEH
Work EnvironmentWorks primarily in government or defense sectors focusing on homeland security and intelligenceWorks in corporate, government, or consulting firms focusing on protecting organizational assets
Employer & Industry UsageUsed mainly by government agencies, defense contractors, and homeland security organizationsUsed across private companies, government agencies, and cybersecurity firms

While both roles involve cybersecurity expertise and similar certifications, Hsi Analysts focus on homeland security and intelligence operations, whereas Security Analysts primarily protect organizational IT infrastructure from cyber threats. The roles overlap in skills but differ in their primary focus and work environment.

More about Hsi Analyst jobs

What cities are hiring for Hsi Analyst jobs?

Cities with the most Hsi Analyst job openings:

What states have the most Hsi Analyst jobs?

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What job categories do people searching Hsi Analyst jobs look for?

The top searched job categories for Hsi Analyst jobs are:

Hsi Analyst jobs near you
Infographic showing various Hsi Analyst job openings in the United States as of August 2026, with employment types broken down into 91% Full Time, and 9% Contract. Highlights an 87% In-person, and 13% Remote job distribution, with an average salary of $73,261 per year, or $35.2 per hour.

Customer Success Manager I

HSI

Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 20 days ago

Job description

HSI is a leading provider of innovative training, safety management, and compliance solutions. We empower businesses to create safer workplaces, develop their workforce, and meet regulatory requirements through cutting-edge technology and content.
As a Customer Success Manager I (CSM I), you will serve as a trusted advisor to our customers, helping them maximize the value of our solutions while supporting their safety, compliance, and operational goals. You will build strong client relationships, drive product adoption, and partner cross-functionally to deliver an exceptional customer experience.
Location: US-based Remote
Key Responsibilities
  • Manage and grow relationships with assigned customer accounts, acting as the primary post-sale point of contact
  • Develop and execute customer success plans focused on adoption, retention, and long-term value realization
  • Identify opportunities for account growth, expansion, and increased platform utilization
  • Partner with Sales, Support, Product, and Implementation teams to resolve customer challenges and drive successful outcomes
  • Conduct regular business reviews and customer check-ins, providing insights, recommendations, and ROI-focused guidance
  • Monitor customer health metrics and proactively address risks to retention or engagement
  • Maintain strong renewal performance while contributing to upsell and expansion goals
  • Advocate for customer needs internally and provide feedback to support continuous product and process improvement

Requirements
  • 2+ years of experience in Customer Success, Account Management, SaaS support, or a related client-facing role
  • Proven ability to build strong customer relationships and support retention, renewal, or growth objectives
  • Strong communication, presentation, and problem-solving skills with the ability to engage a variety of stakeholders
  • Experience managing multiple customer accounts and priorities in a fast-paced environment
  • Proficiency with Salesforce, Gainsight, HubSpot, or similar CRM/customer success platforms
  • Comfortable analyzing customer usage data and translating insights into actionable recommendations
  • Highly collaborative mindset with experience working cross-functionally across Sales, Support, Product, and Implementation teams
  • Bachelor's degree or equivalent professional experience

Preferred Qualifications
  • Experience working in a SaaS environment
  • Exposure to EHS (Environmental Health & Safety), compliance, workforce management, or related industries
  • Ability to effectively communicate with senior leaders and executive stakeholders
  • Experience conducting business reviews, onboarding sessions, or customer training
  • Familiarity with renewal, adoption, and customer health metrics such as NRR, churn, and product utilization

Benefits
  • All the coverage you would expect health, dental, vision, etc.
  • Flexible work hours. We work hard, but understand that people are most productive when they can manage their own schedules and work/life balance
  • Learning & Development Program. We are committed to helping you succeed as you grow your career. Plus, you have unlimited access to the HSI LMS and library of career development training!
  • Work-from-home options. Where you work from is up to you
  • Vacation time. Take the time you need when you need it
  • Retirement benefits. We want to support your future and offer a generous $1:$1 company match

Apply