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Housing Services Manager

Phoenix, AZ · On-site

$50K - $58K/yr

The Housing Services Manager works to improve the quality of life for residents of public housing. This is accomplished by increasing residents' access to services and by facilitating their ...

SEK-CAP

Housing Services Assistant II

Girard, KS · On-site

$30K - $37K/yr

Review applications for various programs within the Housing Services Department, including the Housing Choice Voucher Program (HCV), Tenant Based Rental Assistance Program (TBRA), agency owned rental ...

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Housing Services information

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$17.5K

$45.2K

$64K

How much do housing services jobs pay per year?

As of Jul 25, 2026, the average yearly pay for housing services in the United States is $45,221.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $50,000.00 per year, depending on experience, location, and employer.

What is the difference between Housing Services vs Housing Case Manager?

AspectHousing ServicesHousing Case Manager
CredentialsVaries; often no specific certification requiredTypically requires certification or relevant experience in social work or counseling
Work EnvironmentCommunity agencies, shelters, government programsSocial service agencies, non-profits, government offices
Employer & IndustryHousing authorities, non-profits, government agencies

Housing Services generally refers to programs and support related to housing access and affordability, while Housing Case Managers focus on providing personalized assistance, case planning, and ongoing support to clients. Both roles are essential in the housing industry but differ in scope and responsibilities.

What are Housing Services?

Housing Services refer to a range of support and resources provided to individuals and families to help them find, secure, and maintain safe and affordable housing. These services can include assistance with housing applications, rent subsidies, emergency shelter, housing counseling, and connections to community resources. Housing Services are often offered by government agencies, nonprofits, and community organizations to prevent homelessness, support housing stability, and improve quality of life.

What are the key skills and qualifications needed to thrive in Housing Services, and why are they important?

To thrive in Housing Services, you typically need knowledge of housing regulations, property management practices, and relevant social service frameworks, often supported by a degree in social work, public administration, or a related field. Familiarity with case management software, property databases, and compliance documentation is important. Strong interpersonal communication, problem-solving abilities, and cultural sensitivity are standout soft skills for building trust and effectively assisting clients. These skills ensure that housing needs are addressed efficiently, regulations are met, and vulnerable populations receive appropriate support.

What are some common challenges faced by professionals working in Housing Services, and how can they be addressed?

Professionals in Housing Services often encounter challenges such as managing high caseloads, addressing urgent client needs, and navigating complex housing regulations. Effective time management, ongoing training, and strong communication skills are essential for handling these demands. Collaborating closely with social workers, property managers, and local agencies can also help streamline processes and improve outcomes for clients. Many organizations provide supervision and peer support to help staff manage stress and stay updated on best practices.
More about Housing Services jobs
What cities are hiring for Housing Services jobs? Cities with the most Housing Services job openings:
What are the most commonly searched types of Housing Services jobs? The most popular types of Housing Services jobs are:
What states have the most Housing Services jobs? States with the most job openings for Housing Services jobs include:
Housing Services jobs near you
Infographic showing various Housing Services job openings in the United States as of July 2026, with employment types broken down into 2% Locum Tenens, 1% As Needed, 47% Full Time, 11% Part Time, 1% Temporary, and 38% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $45,221 per year, or $21.7 per hour.

Housing Services Administrator

The Housing Authority of the City of Atlanta (AHA)

Atlanta, GA

Full-time

Posted 21 days ago

Job description

Title: Housing Services Administrator
Department: Housing Choice Voucher Program
Salary Grade: M
Salary: $51,000
Position Summary:
The Housing Services Administrator is responsible for administering tenant-based rental assistance to an assigned caseload of 400 – 500 eligible low-income families and individuals participating in the Atlanta Housing (AH) Housing Choice Voucher Program (HCVP), in accordance with program policies and procedures.
The Housing Services Administrator is responsible and accountable for implementation of all aspects of program administration including but not limited to eligibility screening; employment, income, training and school verifications; housing subsidy assistance and rent calculations; voucher issuance; approving requests for tenancy; approving requests for reasonable accommodations and program moves conducting recertification; referrals to resident services resources; determining program compliance and handling program terminations; monitoring caseload activities; and providing participant customer service. The Housing Services Administrator may be assigned to all or any of these functional areas within the Housing Services Department. The Housing Services Administrator must be attentive to the social service needs and challenges faced by low-income families and individuals. From time-to-time additional functional areas may be added to this list.
Essential Duties and Responsibilities:
  • Administers all aspects of activities required in the administration of AH’s Housing Choice Voucher Program as outlined above, for assigned caseload of 400 – 500 participants.
  • Monitors and manages caseload ensuring that participant meet and continue to comply with program eligibility and participation requirements.
  • Conducts initial certification of applicants and periodic recertification of participants to ensure accuracy and timely determinations of eligibility and subsidy assistance calculations in accordance with AH policies and applicable U.S. Department of Housing and Urban Development (HUD) regulations.
  • Provides excellent direct customer service to participants participating in the HCVP including but not limited to responding to inquiries and requests from participants, landlords and the general public.
  • Manages program terminations for non-compliant participant.
  • Manages referrals of participant to social service provider partners, as appropriate, and monitors progress and compliance with the AH Work / Program Participation requirement.
  • Documents all tasks completed in the appropriate participant within the AH’s system of operation and maintains records in accordance with established document management requirements.
  • Responsible for timely and accurate follow-ups to complete tasks; opens, reviews and acts upon all mail, telephone and electronic and phone call inquiries received within established timelines; uses agency approved forms, letters and correspondence; assures that all correspondence issued is the correct and most recent version.
  • Embraces and supports all initiatives, policies and procedures within the Housing Services department; implements all new requirements in accordance with established guidelines.
  • Performs other related tasks as required.
Education and Experience:
  • Bachelor’s degree in business, public administration, urban studies, human or social services or related field or equivalent 5 to 8 years of affordable housing experience to include but not limited to Housing Choice Voucher Program, Public Housing, Low Income Tax Credit, (LITCH) and other HUD subsidized programs.
  • Minimum of five (5) years demonstrated hands-on experience effectively managing caseloads of 400+ participants, including accountability for implementing a full spectrum of activities required in administering a public assistance, subsidy or comparable program, or experience in leasing or mortgage lending.
  • Functional proficiency with technology used on-the-job to include Microsoft Office Suite and proprietary software, and other technology applications used to support organizational objectives.
Knowledge, Skills and Abilities:
  • Analytical and Critical Thinking Skills. The Housing Services Administrator role requires skilled reading, analyzing and interpreting data, documents, information and publications. Must be able to evaluate information and situations in order to make sound independent decisions. Must possess problem solving abilities with skills to identify critical issues and develop and execute plans to resolve disputes. Demonstrated ability to use critical thinking to solve problems.
  • Organization and Records Management Skills. Demonstrated ability to use time-management skills to achieve success with schedules, workloads and deadlines. Ability to utilize organizational skills to manage all aspects of a participant's case; including tracking activities, updating records and monitoring outcomes. Must manage files and documents, follow record-keeping requirements and maintain confidentiality. Manage multiple work streams and priorities simultaneously while maintaining quality, customer service standards and accuracy.
  • Math Skills. Must use basic and advanced math skills to complete financial forms, develop reports and understand statistical data. Must use math in daily work tasks, such as calculating financial eligibility for services, determining level of subsidy assistance or monitoring expenditures.
  • Computer and Technology Skills. Highly proficient data entry and computer skills and the ability to use and manage computer files, use databases, create spreadsheets and prepare presentations. Must have aptitude to become proficient with proprietary database operations and demonstrate functional proficiency in use of Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint) and SharePoint.
  • Communication and Interpersonal Skills. Housing Services Administrator requires strong interpersonal, written and verbal communication skills and the ability to forge positive relationships with participants, co-workers and colleagues. Must possess the ability to influence, interview and negotiate. Must demonstrate excellent listening skills, presentation and public speaking skills and the ability to share information effectively to diverse groups. Must possess strong writing skills to compose documents, reports and correspondence.
  • Knowledge of Atlanta Housing MTW Programs, Housing Choice Voucher Program and/or HUD section 8 programs preferred.
  • Occasional home visits and local travel may be required. Must have and maintain a valid State of Georgia driver’s license and be fully insurable for the purpose of obtaining clearance on company “Authorized Driver’s List.”
  • Must achieve the AHA Housing Choice Voucher Program Certifications within six month of hire. Additional certifications may be identified and required as necessary.
Working Conditions:
Generally, works in office environment. Must be able to sit and stand for long periods of time. Must be able to work in a deadline-focused and fast-paced environment. May also make home visits. Must have a valid State of Georgia driver’s license and be fully insurable for the purpose of obtaining clearance on company “Authorized Drivers List”. Must be able to work in a deadline-focused and fast-paced environment. Occasional overtime as required to meet workload demands.

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