Housing Program Manager Jobs in Minnesota (NOW HIRING)

Supportive Housing Team Lead Case Manager

Title: Supportive Housing Team Lead Case Manager

Reports To: Scattered Site Program Manager

Schedule: Monday - Friday, Daytime, Flexible

Union Representation by the AFSCME Local 999

Job Classification: Full time, Hourly, Non-Exempt

Compensation: starting at $25.23

Position Overview:

The Housing Programs Department serves households who are experiencing or at risk of homelessness in Hennepin County.Our programs include Prevention, Diversion, Coordinated Entry Assessments, Fast Track, Rapid Rehousing, and Long-term Supportive Housing for households with children and adults without children. By offering programs of various intensity and length, we hope to be able to provide the level of service each household needs to be successful.The goal inall ofour housing programs is to end homelessness by assisting households in stabilizing their housing and achieving self-sufficiency.

The Supportive Housing Team Lead Case Manager is primarily responsible for providing ongoing, structured home- and community-based case management services to participantsparticipatingin the Supportive Housing program.

Position Responsibilities:

• Provide home- and community-based case management services for participants toassistwith finding andmaintaininghousing (i.e.assessment, goal planning, and regular in-home visits).
• Manage multiple sources of funds toassistparticipants andmaintainaccuraterecords.
• Partner with Housing Locator toassistparticipants in finding andmaintaininghousing.
• Build relationships with landlords and provide landlord-tenant support and mediation.
• Maintain participant files and completeaccurateandtimelydocumentation including daily case notes, and data collection.
• Offer regular and quality contact with participants tomaintaintrust,assistin crisis prevention, andassistin meeting individual needs.
• Conduct monthly home visits with each assigned participant
• Develop individual goal plans with participants and providesupportsnecessary to achieve participant-identified goals.
• Support and effectively work with participants with diverse identities and experiences including young participants; participants with cultural backgrounds of historical and generational trauma; participants experiencing past or current domestic violence; participants struggling with mental, physical, developmental, and chemical health challenges; and participants with persistent low income.
• Communicate and coordinate services with other program staff. Attend andparticipatein team meetings.
• Provide flexible services during times that meet the needs of participants.

TEAM LEAD SPECIFIC DUTIES AND EXPECTATIONS:

• Provide consultation,assistance, and mentorship to Team Members related to participant scenarios, day-to-day responsibilities, and core components of housing case management.
• Support consistent communication with Team Members related to program policies and practices.
• Partner with the Program Manager to shape and implement program enhancements.Maintaina working understanding of client eligibility and programmatic requirements for Housing Support and MN Housing subsidy funding.
• Assistwith onboarding and training ofnew staff.
• Being the firstlinesupport for case managers.
• Providing monthlyrefreshertrainingin current policy and procedures.
• Maintaining aScorecard of 95% or higher.
• Performs all otherduties,asassigned.

Required Qualifications:

Have skills and knowledge acquired through at least one of the following:

• Must have course study in a health or human services related field leading to a Bachelor of Arts, Bachelor of Science, or Associate's degree
• Must have one year of experience with serving the unhouse population
• Experience as a certified peer specialist according to Minnesota Statutes, section 256B.0615; or
• Meet the requirements for unlicensed personnel under Minnesota Statutes, sections 144A.43 to 144A.483.

Additional Requirements

• Have experience with Microsoft Office products.
• Have valid Driver's License, pass background check.
• This position requires use of your own personal vehicle for Agency business and will be required to maintain liability insurance coverage of at least $100,000 per person and $300,000 per occurrence. In addition to criminal background studies, applicants must have a valid Driver's License and pass a driving record background check.
• This position requires use of your own person mobile phone.

In addition, you agree to embrace the following perspective, skills and abilities:

• Commitment to Agate Housing and Services' values and mission of ending homelessness and relieving hunger through action and advocacy.
• Commitment to working towards an anti-racist culture both within Agate Housing and Services and the broader community.
• Hold the belief that every household can achieve housing stability.
• Commitment to harm reduction and housing first philosophies.
• Ability to work respectfully with clients, coworkers, and key stakeholders who are diverse with respect to race, ethnicity, gender identity, sexual orientation, socio-economic status, and religion.
• Ability to establish rapport quickly with people experiencing a crisis through use of trauma informed care, client centered care, and strengths-based approaches.
• Ability to meet expectations regarding paperwork and documentation through organizational skills, a strong attention to detail, and the ability to work efficiently and accurately, competency and comfort using technology and computers.

Preferred Qualifications:

• Licensed Social Worker.
• Fluency in language(s) used by our participants (Spanish, Amharic, Oromo, Somali, ASL)
• Familiarity with community resources relevant to our participant's needs

This job description is intended to outline the general nature and level of work performed by employees within this role. It is not an exhaustive list of all responsibilities, duties, or qualifications required for the position. The organization reserves the right to modify, add, or remove job duties as business needs evolve.

This document does not constitute an employment contract and should not be interpreted as creating contractual obligations of any kind. Employment with Agate Housing and Services is at-will, meaning that either the employee or the employer may terminate employment at any time, with or without cause or notice, in accordance with applicable Minnesota state laws.