Housing Program Manager Jobs in Florida (NOW HIRING)

Description

OUR CORE PURPOSE:

As an expression of God's love in Southwest Florida, we exist to ensure that no one experiencing hunger, homelessness or addiction is alone or without a pathway for their journey from crisis to contributor. Together with our partners and participants, we cultivate communities where people are progressively seen, accepted, challenged, and supported.

GENERAL SUMMARY

The Housing Program Manager is responsible for the overall administration, coordination, and effectiveness of St. Matthew's House housing programs, including Transitional Housing, Community Track Housing, and other housing initiatives. This position provides direct oversight of housing program operations while ensuring residents receive high-quality case management services that promote housing stability, self-sufficiency, increased income, and personal growth.

The Housing Program Manager oversees resident services, monitors program compliance, supervises staff and volunteers, maintains community partnerships, and ensures program outcomes align with organizational goals. This position serves as a resource to residents, staff, community partners, and leadership while maintaining a compassionate, disciplined, and faith-centered approach to service delivery.

ESSENTIAL TASKS

• Ensure housing programs are implemented effectively and consistently in accordance with organizational policies and procedures.
• Assist in developing, implementing, and evaluating housing policies, practices, and procedures.
• Monitor resident outcomes and service delivery standards.
• Maintain accurate records, reports, statistics, and documentation in Mission Tracker and other required databases.
• Prepare reports and resident updates for leadership as requested.
• Ensure compliance with organizational standards, funding requirements, landlord agreements, and applicable regulations.
• Assist with budget monitoring and provide recommendations regarding efficient use of funding resources.
• Provide direct case management services for residents with complex needs and maintain a manageable caseload as assigned.
• Ensure residents receive appropriate assessments, service planning, referrals, advocacy, and support.
• Maintain accurate, objective case files and case notes using approved documentation standards.
• Assist residents with accessing community resources, benefits, healthcare, employment services, and supportive programs.
• Coordinate resident intakes, lease documentation, and release of information.
• Ensure appropriate discharge planning and documentation for all exiting residents.
• Conduct apartment inspections and program compliance reviews as required.
• Facilitate resident problem-solving, crisis intervention, and conflict resolution in coordination with Alumni Director when necessary.
• Provide supervision, coaching, and guidance to Housing Case Managers and other assigned staff.
• Conduct regular staff meetings and individual supervisory meetings.
• Monitor performance expectations and provide constructive feedback.
• Coordinate training opportunities to enhance staff knowledge and professional development.
• Ensure staff adherence to documentation, compliance, and service delivery standards.
• Support onboarding and ongoing development of new team members.
• Develop and maintain positive working relationships with community providers, landlords, government agencies, and service partners.
• Collaborate with community organizations to identify and coordinate resources for residents.
• Represent St. Matthew's House at community meetings, housing coalitions, and collaborative initiatives.
• Model and uphold the Core Values of St. Matthew's House.
• Demonstrate Christ-centered leadership in interactions with residents, staff, volunteers, and community partners.
• Present the Gospel message to residents when opportunities arise.
• Pray with residents, staff, and volunteers as opportunities permit.
• Utilize Biblical principles in conflict resolution and leadership practices.
• Meet regularly with supervisor to review program performance, resident needs, and departmental priorities.

Requirements

Education: High School Diploma required or equivalent. Individuals with Certification in Addiction preferred.

Experience: 3+ years of experience in a supervisory role in a non-profit or social services setting Strong leadership skills, with experience managing teams and volunteers. Excellent written and verbal communication skills Ability to work in a fast-paced, dynamic environment. Strong attention to detail and ability to manage multiple tasks simultaneously. Knowledge of local resources and service providers for the homeless population Proficient in Microsoft Office Suite

Confidentiality: Works with highly confidential information. 

Mental/Visual Demands: Flow of work requires normal mental and visual capabilities.

Physical Demand: Must be able to stand for a minimum of 4 hours at a time and lift at least 25 pounds. Must be able to bend or kneel to the ground.

Working Conditions: Normal office environment.

Travel: Some travel is required for this role. This role is required to maintain primary auto insurance at minimum liability limits of $100,000/$300,000 bodily injury, $100,000 property damage or $300,000 combined single limit. Must be an approved St. Matthew's House driver.