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Job Summary

The Housing Case Manager provides housing navigation, tenancy support, and case management services to individuals and families experiencing homelessness, housing instability, or other barriers to stable housing. The Housing Case Manager works collaboratively with community partners, housing providers, landlords, and service agencies to assist participants in obtaining and maintaining safe, stable housing while promoting self-sufficiency and independent living skills.

Job Purpose

The purpose of this position is to assist participants in securing and retaining stable housing through individualized housing planning, supportive services coordination, advocacy, and ongoing case management. The Housing Case Manager helps participants overcome barriers to housing stability and connects them with resources that support long-term success.

Duties

Housing Navigation

· Receive and process participant referrals from internal and external sources.

· Conduct participant intakes and comprehensive initial assessments to determine housing needs, barriers, strengths, and eligibility for services.

· Develop individualized Housing Stability Plans that identify participant goals, housing objectives, action steps, and supportive service needs.

· Identify barriers to housing and develop strategies to address them.

· Assist participants in obtaining identification, income verification, and other required documentation.

· Support participants throughout the housing search and application process.

· Coordinate with landlords, property managers, housing providers, and community partners to identify housing opportunities.

· Complete housing applications, subsidy applications, and recertifications as required.

· Assist participants in requesting and obtaining reasonable accommodations.

· Coordinate housing-related assistance and move-in support.

· Assist participants in obtaining basic household necessities needed for housing stabilization.

· Advocate on behalf of participants with landlords, housing providers, and service agencies.

· Maintain accurate documentation related to housing placement activities.

Tenancy Supports and Housing Retention

• Provide early intervention for issues that may jeopardize housing stability, including lease violations and landlord concerns.
• Educate participants on tenant rights, responsibilities, lease compliance, and successful tenancy practices.
• Coach participants on developing positive relationships with landlords, neighbors, and housing providers.
• Assist in resolving conflicts and addressing issues that could result in housing loss.
• Connect participants to community resources and supportive services that promote housing stability.
• Conduct regular follow-up contacts to assess needs and address housing retention barriers.
• Provide coaching related to household management, budgeting, and independent living skills.
• Assist participants in obtaining reasonable accommodations during tenancy.
• Support households experiencing housing crises or at risk of losing housing.
• Promote lease compliance and long-term housing stability.
• Assist participants with housing transfers or relocations when necessary.
• Maintain ongoing communication with participants and service providers to support successful housing outcomes.

Case Management

· Conduct participant intake appointments and ongoing reassessments to evaluate progress and changing needs.

· Develop, implement, and monitor Individual Service and Support Plans in collaboration with participants.

· Develop household budget plans and financial management goals to support long-term housing stability.

· Provide coaching on budgeting, financial literacy, income stabilization, and resource management.

· Monitor participant progress toward housing, financial, employment, and self-sufficiency goals.

· Coordinate services with medical, behavioral health, educational, employment, and social service providers.

· Provide advocacy, coaching, crisis intervention, and problem-solving support.

· Assist participants with accessing transportation and other supportive services as needed.

· Support participants in developing independent living and self-sufficiency skills.

· Connect participants to employment services, education, training opportunities, public benefits, and community resources.

· Conduct regular follow-up meetings, home visits, and participant contacts as required.

· Maintain timely and accurate case notes, assessments, service plans, participant records, and program documentation.

· Track participant outcomes and ensure compliance with program requirements, timelines, and reporting standards.

· Participate in team meetings, case conferencing, training, and program reporting activities.

· Maintain collaborative working relationships with community partners and service providers.

Skills

· Knowledge of housing navigation, homelessness services, and housing stabilization practices.

· Strong case management, advocacy, assessment, and participant engagement skills.

· Effective crisis intervention, conflict resolution, and problem-solving abilities.

· Strong organizational, documentation, and time management skills.

· Excellent communication and relationship-building skills.

· Ability to maintain confidentiality and professional boundaries.

· Proficiency in Microsoft Office and electronic case management systems.

· Ability to work independently and collaboratively in a team environment.

· Knowledge of strengths-based and trauma-informed service delivery.

Qualifications

· Associate degree in Social Work, Human Services, Psychology, Sociology, or related field preferred; equivalent experience may be considered.

· Two years of experience in housing services, homelessness programs, case management, or related social services preferred.

· Experience working with individuals facing housing, behavioral health, employment, or other self-sufficiency barriers preferred.

· Knowledge of housing resources, community services, and supportive service systems.

· Valid California driver's license, reliable transportation, and proof of insurance.

· Ability to pass required background screenings and maintain confidentiality.

Physical / Emotional Demands

• Frequent local travel for field-based participant meetings, housing visits, shelters, and partner agencies.
• Regular driving throughout the service area using a personal vehicle.
• Occasional assistance with participant move-in support, including transporting light items.
• Work conducted both in office and field settings under varying conditions.
• Frequent contact with individuals in crisis or experiencing housing instability.
• Ability to remain calm and effective in high-stress and emotionally challenging situations.
• Ability to manage a high-volume caseload with competing priorities and deadlines.

Hourly rate: $22-$24 – Position is full time, Onsite, Typically M-F 8:00-4:30pm with willingness to work evenings and weekends if needed. Employer offers benefits package (medical/dental coverage, vision, life insurance, 403(b), paid vacation/sick, holiday).

Must possess valid CA driver's license, current auto insurance coverage (liability) according to organization requirements. Must pass background check paid for by Building A Generation.

Building A Generation is an equal opportunity employer.