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Housing Intake Specialist Jobs (NOW HIRING)

Washington County SPCA

Intake Specialist

Raleigh, NC · On-site

$21/hr

The Intake Specialist serves as a primary point of contact for people and animals entering the SPCA ... Prepare appropriate housing and coordinate timely placement with Medical, Animal Care, Behavior ...

SPCA of Wake County

Intake Specialist

Raleigh, NC · On-site

$21/hr

The Intake Specialist serves as a primary point of contact for people and animals entering the SPCA ... Prepare appropriate housing and coordinate timely placement with Medical, Animal Care, Behavior ...

Washington County SPCA

Intake Specialist

Raleigh, NC

$21/hr

The Intake Specialist serves as a primary point of contact for people and animals entering the SPCA ... Prepare appropriate housing and coordinate timely placement with Medical, Animal Care, Behavior ...

Chartiers Center

Screening & Intake Specialist

Washington, PA · On-site

$16.50 - $22/hr

... and housing program. As a Screening & Intake Specialist with Chartiers Center at our Washington County Clinic, you would be committed to provide compassionate supports to people facing behavioral ...

JVS SoCal

Intake Specialist

Burbank, CA · On-site

$19 - $25.50/hr

Supportive Services For Veteran Families (Ssvf) Intake Specialist As part of the JVS So Cal ... Four years of case management or housing navigation experience may be substituted for the ...

JVS SoCal

Intake Specialist

El Monte, CA · On-site

$17.75 - $24/hr

Supportive Services For Veteran Families (Ssvf) Intake Specialist As part of the JVS So Cal ... Four years of case management or housing navigation experience may be substituted for the ...

Denver Rescue Mission

Intake Specialist

Denver, CO · On-site

$22.86 - $24.57/hr

The Intake Specialist is additionally seeking to identify men who are interested in changing their ... housing solutions. * Develops/maintains the relationships necessary to coordinate warm referrals to ...

VIP Community Services

Intake Specialist

Manhattan, NY · On-site

$19.50 - $26.25/hr

Intake Specialist Conduct intakes for new clients and provide orientation to the program/shelter ... or housing information, etc...). Collaborate with Health Services to register clients with the ...

Pace

Intake Specialist

Los Angeles, CA · On-site

$19.25 - $25.50/hr

Intake Specialist Founded in 1975, Pacific Asian Consortium in Employment (PACE) is a local ... Employment, Business Development, Early Childhood Education (Head Start) Affordable Housing ...

First Place

ILSP Intake Specialist

Los Angeles, CA · On-site

$19.25 - $25.50/hr

The Intake Specialist is responsible for ensuring program census through ongoing outreach ... Coordinate closely with Housing Department and Services staff to ensure seamless entry into program ...

Chartiers Center

Screening & Intake Specialist

Washington, PA · On-site

$16.50 - $22/hr

... and housing program. As a Screening & Intake Specialist with Chartiers Center at our Washington County Clinic, you would be committed to provide compassionate supports to people facing behavioral ...

CHARTIERS CENTER

Screening & Intake Specialist

Washington, PA · On-site

$16.50 - $22/hr

... and housing program. As a Screening & Intake Specialist with Chartiers Center at our Washington County Clinic, you would be committed to provide compassionate supports to people facing behavioral ...

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Housing Intake Specialist information

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How much do housing intake specialist jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for housing intake specialist in the United States is $20.81, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $22.84 per hour, depending on experience, location, and employer.

What does a housing intake specialist do?

A Housing Intake Specialist is responsible for assessing individuals and families seeking housing assistance, determining their eligibility for various housing programs, and helping them navigate the application process. They collect and verify documentation, conduct interviews to understand clients’ needs, and make referrals to appropriate housing resources or support services. Their goal is to connect people with safe, stable housing while ensuring all necessary requirements are met.

What are the key skills and qualifications needed to thrive as a housing intake specialist?

To thrive as a Housing Intake Specialist, you need a solid understanding of housing programs, eligibility criteria, and case management, often supported by a degree in social work or a related field. Familiarity with client management databases, intake software, and knowledge of local housing resources are frequently required. Excellent communication, empathy, and organizational skills help build trust with clients and ensure accurate documentation. These skills are crucial for efficiently connecting individuals with appropriate housing services and supporting positive outcomes.

What are some typical challenges housing intake specialists face when assisting clients, and how can they be addressed?

Housing Intake Specialists often encounter challenges such as clients lacking required documentation, language barriers, or limited availability of affordable housing options. Addressing these issues involves strong organizational skills, patience, and creative problem-solving. Specialists frequently collaborate with social service agencies, landlords, and support organizations to identify resources and tailor solutions for each client's situation. Building rapport and maintaining clear communication with clients are key to navigating these challenges effectively.

What is the difference between Housing Intake Specialist vs Housing Case Manager?

AspectHousing Intake SpecialistHousing Case Manager
CredentialsHigh school diploma or equivalent; some roles may require certification in social servicesHigh school diploma; often requires additional certifications or social work background
Work EnvironmentFrontline, client-facing roles in shelters, outreach programs, or community agenciesMore involved in ongoing case management, working with clients over time in various settings
Employer & IndustryNonprofits, government agencies, homeless servicesHousing agencies, social service organizations, nonprofits
Search & Comparison IntentUnderstanding entry-level roles focused on intake and eligibilityLooking for roles with ongoing client support and case management

The main difference is that a Housing Intake Specialist primarily handles initial client intake and eligibility assessments, while a Housing Case Manager provides ongoing support and case management for clients. Both roles are essential in housing services but differ in scope and responsibilities.

How do you become a housing intake specialist?

To become a housing intake specialist, candidates typically need a high school diploma or equivalent, along with strong communication and organizational skills. Relevant experience in social services, customer service, or administrative roles can be beneficial, and some positions may require knowledge of housing programs or certifications in social work or related fields.

What is a typical day for a housing intake specialist?

A housing intake specialist's day involves interviewing clients to assess their housing needs, gathering necessary documentation, and entering information into case management systems. They often coordinate with service providers, verify eligibility, and provide guidance on available housing options, working within scheduled hours and utilizing communication and organizational skills.
More about Housing Intake Specialist jobs

What states have the most Housing Intake Specialist jobs?

States with the most job openings for Housing Intake Specialist jobs include:

What job categories do people searching Housing Intake Specialist jobs look for?

The top searched job categories for Housing Intake Specialist jobs are:

Housing Intake Specialist jobs near you
Infographic showing various Housing Intake Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $43,288 per year, or $20.8 per hour.

Intake Specialist

Washington County SPCA

Raleigh, NC • On-site

$21/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 8 days ago

Key responsibilities

  • Coordinate admissions by conducting intake appointments, gathering and documenting behavioral, medical, and historical information, and managing intake cases from initial inquiry through placement.

  • Perform routine medical intake processing, assist with assessments, administer vaccinations and treatments, and communicate findings to support each animal's care plan.

  • Safely handle, restrain, move, and transport animals, prepare housing, and coordinate timely placement with relevant departments.

Job description

The Intake Specialist serves as a primary point of contact for people and animals entering the SPCA of Wake County through owner surrender, transfer partnerships, and other intake pathways. This role coordinates admissions, manages intake cases from initial inquiry through placement, gathers and documents accurate information, assists with intake medical processing, safely handles and transports animals, and collaborates across departments to ensure each animal receives timely and appropriate care.
Working collaboratively with Medical, Animal Care, Behavior, Foster, and other departments, the Intake Specialist helps ensure animals receive timely assessment, appropriate housing, and coordinated care. Success in this role requires compassionate customer service, sound judgment, adaptability, attention to detail, and confidence using technology and case management systems in a fast-paced shelter environment.
Our Core Values:
1- Hell, Yeah!
2- Be Kind
3- Do What You Say
4- Forward Focused
5- Loose & Wiggly
6- Drop the Mic
Essential Duties and Responsibilities: Customer Service & Case Management
  • Provide compassionate customer service by phone, email, and in person.
  • Conduct intake appointments and gather complete behavioral, medical, and historical information.
  • Maintain accurate electronic records across organizational systems.
  • Educate community members about available resources and pet-retention options when appropriate.
  • Demonstrate resilience, professionalism, and emotional intelligence while working with sensitive situations, distressed community members, and animals experiencing illness, injury, fear, or neglect.
  • Exercise sound judgment to prioritize incoming cases, identify urgent medical or behavioral concerns, and coordinate appropriate next steps.

Medical Intake Processing
  • Perform routine medical intake processing for animals entering the organization's care in accordance with established shelter medical protocols.
  • Assist with intake medical assessments, including obtaining weight, estimating age, assessing body condition, collecting medical history when available, and accurately documenting findings.
  • Administer routine intake vaccinations, diagnostics, treatments, and preventive care as trained and within established protocols.
  • Recognize medical or behavioral abnormalities and promptly escalate animals requiring additional assessment or treatment to the veterinary team.
  • Maintain accurate medical records and communicate pertinent findings with Medical, Animal Care, Behavior, and other departments to support each animal's care plan.

Animal Handling & Operations
  • Safely handle, restrain, move, and transport animals of varying ages, sizes, temperaments, and medical conditions.
  • Use Fear Free® and low-stress handling techniques whenever possible while adapting handling methods to support animal welfare and staff safety.
  • Prepare appropriate housing and coordinate timely placement with Medical, Animal Care, Behavior, Foster, and other teams to support each animal's individual care plan.
  • Safely operate organization vehicles, including utility and transport vans, to transport animals between facilities, partner organizations, foster homes, veterinary appointments, and other approved locations.
  • Ensure animals are appropriately secured and handled during transport and follow all applicable SPCA safety, animal-handling, and vehicle-use protocols.

Sanitation & Safety
  • Maintain clean and disinfected workspaces, animal housing, vehicles, and equipment in accordance with established biosecurity protocols.
  • Stock supplies and support efficient daily operations.
  • Follow organizational policies, personal protective equipment requirements, infection-prevention practices, and safety procedures.
  • Report supply shortages, equipment concerns, facility issues, and safety concerns to supervisors in a timely manner.
  • Perform other duties as assigned, requested, or required by the organization.

Required Qualifications
  • High school diploma or equivalent.
  • Minimum of one year of professional experience in an animal shelter, veterinary practice, animal welfare organization, boarding facility, daycare, or similar setting.
  • Strong written and verbal communication and customer service skills.
  • Proficiency with computers and cloud-based software.
  • Strong organizational skills, attention to detail, and ability to manage multiple priorities.
  • Ability to work collaboratively with diverse teams and community members.
  • Commitment to the SPCA of Wake County's mission, values, and humane-care standards.
  • Ability to perform the essential functions of the position with or without reasonable accommodation.
  • Must possess and maintain a valid driver's license and meet SPCA of Wake County driving eligibility requirements.
  • Must be able and willing to safely operate an SPCA vehicle, as assigned, to transport animals, supplies, and equipment between SPCA facilities, veterinary partners, transfer partners, foster homes, and other approved locations.
  • Must maintain an acceptable driving record and promptly notify the organization of any change in license status, driving eligibility, or ability to safely operate a vehicle.

Knowledge, Skills & Abilities
  • Compassionate, respectful, and trauma-informed communication skills when working with people from diverse backgrounds.
  • Knowledge of companion-animal behavior, low-stress handling, and common veterinary terminology.
  • Ability to safely handle animals of varying sizes, ages, temperaments, and medical conditions.
  • Sound judgment, problem-solving ability, confidentiality, and professionalism.
  • Strong documentation, time-management, and digital-workflow skills.
  • Ability to work independently while contributing to a collaborative, inclusive, and psychologically safe workplace.
  • Ability to adapt to changing priorities, troubleshoot basic technology issues, and maintain accurate electronic records.
  • Ability to remain calm, safe, and professional in a fast-paced animal welfare environment.
  • Ability to demonstrate resilience and emotional intelligence while working with distressed community members and animals experiencing illness, injury, fear, or neglect.
  • Ability to recognize urgent medical or behavioral concerns and escalate them appropriately.

Preferred Qualifications
  • Experience using databases, customer relationship management systems, shelter management systems, or case management platforms to enter, track, and maintain records as part of daily responsibilities.
  • Experience with Salesforce or a similar case management or customer relationship management platform.
  • Experience using technology platforms such as Trello, Slack, Microsoft Office, scheduling systems, and communication tools.
  • Experience with low-stress handling, Fear Free®, or other humane animal-handling approaches.
  • Experience administering routine vaccinations, diagnostics, treatments, or preventive care under established shelter or veterinary protocols.

Work Environment This role operates within a fast-paced animal welfare environment and involves frequent interaction with animals, teammates, volunteers, pet owners, transfer partners, foster caregivers, veterinary providers, and other community members. Responsibilities are performed in intake spaces, animal housing areas, medical processing areas, offices, transport settings, and other SPCA facilities or approved locations as needed. The position requires maintaining safety, professionalism, sound judgment, and effectiveness while working in an environment that may include high noise levels, strong or foul odors, cleaning chemicals, disinfectants, animal waste, emotionally sensitive situations, distressed community members, and animals of varying sizes, temperaments, and medical or behavioral conditions. The position requires regular onsite presence and may involve work indoors and outdoors in varying weather and temperature conditions.
Physical Requirements
  • Ability to stand, walk, bend, stoop, reach, crouch, kneel, crawl, climb, balance, and remain physically active for extended periods.
  • Ability to lift, carry, push, and pull up to 50 pounds independently and assist with heavier animals or equipment as needed.
  • Ability to safely handle, restrain, move, and transport animals of varying sizes, temperaments, and medical or behavioral conditions.
  • Ability to reach overhead, grasp, push, pull, and perform repetitive physical movements related to animal handling, cleaning, medical processing, and intake operations.
  • Ability to safely enter, exit, and operate an SPCA vehicle; load, unload, secure, and transport animals and related supplies or equipment; and respond appropriately to animals during transport, including animals who may be fearful, stressed, fractious, ill, or injured.
  • Ability to communicate effectively in person, by phone, and through electronic communication methods.
  • Ability to work in environments with high noise levels, strong odors, animal dander, animal waste, and exposure to cleaning chemicals and disinfectants, including bleach and other approved sanitation products.
  • Ability to work safely around fearful, stressed, fractious, ill, or injured animals.
  • Ability to work both indoors and outdoors in very cold and very hot temperatures.
  • Potential exposure to zoonotic diseases, parasites, viruses, bacteria, fungi, and other animal-related environmental conditions.

Benefits:
  • Medical and Dental: Employer pays 90% of employee coverage (full-time)
  • Insurance includes wellness, dental, vision, life, mental health care, prescriptions, emergency & urgent care, chiropractic care, and physical therapy
  • Telemedicine options, 24/7 access to virtual health & wellness care and virtual behavioral health care

PAID TIME OFF -
  • All part-time and full-time staff receive paid time off.
  • Paid Holidays - 9 paid holidays per year (full-time)
  • Vacation Time - 10 paid vacation days per year (full-time) with scheduled increases at milestone anniversaries of hire date
  • Sick Time - 6.5 paid sick days per year (full-time)

FINANCIAL -
  • Healthcare: Flexible Spending Account
  • 401k Plan
  • Coastal Federal Credit Union Membership
  • 20% discount on pet adoptions and in SPCA Wake retail store

OTHER -
  • Bereavement time off
  • Federal & State Leave of Absence options

Disclaimer This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Responsibilities may change based on organizational needs. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position, consistent with applicable federal, state, and local laws.
Equal Employment Opportunity The SPCA of Wake County is committed to fostering an inclusive workplace where employees, volunteers, applicants, and community members are treated with dignity and respect. Employment decisions are based on qualifications, merit, organizational needs, and applicable law.
Only the most qualified candidates will be contacted for interviews. No phone calls or emails, please - we'll have our people call your people.

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