ZipRecruiter

Log In

1

Housing Desk Assistant Jobs (NOW HIRING)

American

Overnight Desk Assistant (Student)

Campus, IL

$18.60/hr

The Night Desk Assistant (NDA) is a part-time student staff member of Housing & Residence Life and a member of the University's Division of Student Affairs. The Night Desk Assistant fulfills a vital ...

DePaul

Front Desk Assistant

Buffalo, NY · On-site

$21 - $21.30/hr

The Front Desk Assistant welcomes all guests and assists them with their needs in a kind and ... PM) Category Housing Type Regular Full-Time FLSA Status Non-Exempt Shift Days Department ...

DePaul

Front Desk Assistant

Schenectady, NY · On-site

$21 - $21.30/hr

Overview The Front Desk Assistant welcomes all guests and assists them with their needs in a kind ... PM) Category Housing Type Regular Full-Time FLSA Status Non-Exempt Shift Days Department ...

DePaul

Front Desk Assistant

Rochester, NY · On-site

$21 - $21.30/hr

Overview The Front Desk Assistant at DePaul's Upper Falls Square Apartments welcomes all guests and ... PM) Category Housing Type Regular Full-Time FLSA Status Non-Exempt Shift Days Department ...

previous pagenext page

Showing results 21-40

All JobsReal Estate JobsProperty Management JobsResidential Property Manager JobsHousing Desk Assistant Jobs

Housing Desk Assistant information

See salary details

$10

$20

$33

How much do housing desk assistant jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for housing desk assistant in the United States is $20.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.08 per hour, depending on experience, location, and employer.

What is a housing desk assistant?

Housing Desk Assistants are student employees who work at the front desks of residence halls or student housing complexes. They are responsible for providing customer service to residents and visitors, answering questions, handling mail and packages, checking out keys or equipment, and ensuring building security. Housing Desk Assistants often serve as the first point of contact for students needing assistance with housing-related concerns and help maintain a safe and welcoming environment within the residence halls.

What are the key skills and qualifications needed to thrive as a housing desk assistant, and why are they important?

To thrive as a Housing Desk Assistant, you typically need strong organizational skills, attention to detail, and customer service experience, often supported by a high school diploma or equivalent. Familiarity with reservation systems, basic office software, and student information databases is commonly required. Excellent interpersonal skills, problem-solving abilities, and professionalism help you effectively assist residents and handle challenging situations. These skills are crucial for ensuring smooth daily operations, maintaining resident satisfaction, and fostering a welcoming community environment.

What are some common challenges faced by housing desk assistants and how can they be managed effectively?

Housing Desk Assistants often encounter challenges such as managing high volumes of inquiries, handling emergency situations, and balancing multiple tasks at once. Effective time management, clear communication, and a calm demeanor are essential for success in this role. Training and support from supervisors, as well as familiarity with campus policies and resources, help assistants respond confidently to resident needs while maintaining a welcoming environment. Collaboration with other housing staff also ensures that issues are addressed efficiently and residents feel supported.

What is the difference between Housing Desk Assistant vs Housing Coordinator?

AspectHousing Desk AssistantHousing Coordinator
CredentialsHigh school diploma or equivalent; some roles may require customer service experienceTypically requires post-secondary education or relevant experience in housing management
Work EnvironmentFront desk, office settings, or housing facilitiesOffice-based, often overseeing housing programs and liaising with tenants
Employer & Industry UsagePublic housing agencies, universities, non-profitsHousing authorities, property management firms, government agencies
Search & Comparison IntentBasic housing support roles, entry-level positionsMore administrative and program management responsibilities

The Housing Desk Assistant typically handles front-line customer service and administrative tasks within housing facilities, requiring minimal formal credentials. In contrast, the Housing Coordinator manages broader housing programs, often with more responsibilities and higher qualifications. Both roles are essential in housing services but differ in scope and complexity.

How to become a housing desk assistant?

To become a housing desk assistant, applicants typically need to be enrolled as students or staff at the institution, demonstrate strong communication and organizational skills, and complete any required training or orientation programs. Some positions may require previous customer service experience and the ability to work flexible hours in a campus environment.

What cities are hiring for Housing Desk Assistant jobs?

Cities with the most Housing Desk Assistant job openings:

What states have the most Housing Desk Assistant jobs?

States with the most job openings for Housing Desk Assistant jobs include:

What are popular job titles related to Housing Desk Assistant jobs?

For Housing Desk Assistant jobs, the most frequently searched job titles are:

Housing Desk Assistant jobs near you

Overnight Desk Assistant (Student)

Washington, DC • On-site

American University
Colleges, Universities, and Professional Schools • 1 - 5K employees
Learn more about American Universityexternal

Other

Posted 11 days ago

American University rating

8.9

Company rating: 8.9 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Job description

Work Where You Learn: Build Experience, Grow Skills, and Contribute to Your University Community.
This position is available only to enrolled American University students.
Most student positions at American University are eligible to use Federal Work Study (FWS) awards, with a few exceptions. FWS funds cannot be applied to janitorial, construction, partisan or sectarian positions. For information or questions regarding FWS funds, please contact American University's Office of Financial Aid.
Important guidance for current American University employees: American University current employees, including those employed in student positions, must apply through their employee Workday account. If you are a current employee at American University, please log into your employee Workday account and select the Find Jobs report which will take you to our internal career listings. Applying outside of your employee Workday account may cause delays in a hire process.
Department:
Residence Life Training Leadership Programs
Time Type:
Part time
FLSA Status:
Non-Exempt
Job Description:
Summary:
The Night Desk Assistant (NDA) is a part-time student staff member of Housing & Residence Life and a member of the University's Division of Student Affairs. The Night Desk Assistant fulfills a vital role in the residence hall system by helping ensure the safety of the halls, assisting residents with concerns, and welcoming guests and visitors. The Night Desk Assistant works exclusively during the hours of 11:00 PM - 7:00 AM.
The NDA is supervised by a Residential Operations Coordinator with the support from the Assistant Director for Residential Operations and Finance and is expected to work closely with other staff members (other DAs, Resident Assistants, Desk Coordinators, Community Directors, Facilities Management staff, etc.) within the building, as well as across campus.
Essential Functions:
1.) Community Facilitation and Customer Service
  • Support efforts of front desk staff in creating a safe living environment for the residents.
  • Answer questions from students, families, faculty, staff, prospective students, and alumni in person and over the phone.
  • Follow proper protocol to check in and out guests of residents.
  • Treat the concerns of all customers with attentiveness and seriousness.
  • Serve as a liaison between students and the supervisor.
  • Maintain a working knowledge of the University's facilities, services, and resources.
  • Ensure that the desk is clean, all binders and logs are in appropriate locations, and all supplies are stocked.
2.) Role Modeling and Policy Compliance
  • Monitor and enforce access to the residence hall.
  • Be well versed in, personally abide by, and help enforce University policies including the Housing License Agreement.NDAs must also abide by all regulations in federal and local jurisdictions.
  • Confront, document, and follow through on violations of published University and Housing & Residence Life policies, regulations, and procedures in an accurate and timely manner.
  • Understand that all actions of an NDA (including those engaged in outside of the residence hall) are observed by residents, other NDAs and staff members. NDAs must hold themselves to a higher standard in all actions.
  • Follow outlined emergency response protocol, when necessary, at the desk.
3.) Facilities & Operations
  • Assist in the opening, closing, and staffing of the residence hall desks at break times.
  • Check residents in and out of their housing assignments using the StarRez housing assignment management software system.
  • Issue and track mailbox keys to residents. Submit Mail Key Replacement Forms when residents need replacements.
  • Follow lockout protocol to assist residents with regaining access to their rooms when locked out.
  • Create temporary access cards for residents that need them.
  • Check out administrative keys to groups that have residence hall room reservations.
  • Follow proper key distribution procedures to maintain accuracy and security. NDAs must not create or issue keys to anyone, including themselves, without following proper documentation procedures.
  • Maintain positive relationships with fellow Desk Assistants, Desk Coordinators, Resident Assistants, Community Directors, HRL staff, Facilities Management, and Program Associates.
  • Participate in DA surveys to schedule desk shifts.
  • Maintain ongoing communication with Residential Operations Coordinators, fellow Desk Assistants, and Housing & Residence Life office by checking phone messages and e-mail messages daily.
  • Attend all scheduled shifts on time. Follow proper communication protocols when seeking emergency shift coverage.
  • Follow proper communication protocols when communicating with on-call staff and emergency personnel.
4.) Other Duties
  • The nature of the NDA position does not allow for all duties to be explicitly described.There will be times when hall staff are requested to assist in an emergency or other unforeseen circumstance.These situations will be presented as thoroughly as possible at the time of need.
Position Type/Expected Hours of Work:
  • Part-time.
  • 8 - 24 hours per week.
Salary Range:
  • $18.60 per hour.
Required Education and Experience:
  • Full time enrollment as an undergraduate student at American University (minimum 12 credits and a maximum of 17 per semester). If a Desk Assistant wishes to drop below the minimum credit hours, they must receive written permission from the Director of Residence Life in order to retain the DA position.
  • Cumulative GPA at, or above, 2.50 and term GPA at, or above, 2.50 (GPAs must be maintained from the date of application until the date of separation).
  • Must be in good conduct standing with the university.
  • Participate in the Desk Assistant interview process.
  • Turn in completed HR and payroll forms to your supervisor or the Assistant Director for Residential Operations & Finance. Also, submit appropriate HR paperwork via Workday.
  • Be timely and professional in all written and verbal communications with Housing & Residence Life staff and AU community members.
  • Compile accurate and timely reports for supervisor as requested (shift logs, digital systems management.).
  • Complete and submit bi-weekly online timesheets on time via Workday.
  • Treat information concerning staff and/or students with the utmost confidentiality.
Additional Eligibility Qualifications:
  • Required Participation: All staff are required to participate/attend the following: All Night Desk Assistants must attend and fully participate in staff training in August and January prior to the start of the academic semester.
  • This is a 10-month position from August through May.
  • All Night Desk Assistants are expected to work during the opening of residence halls. The residential front desks at American University are a 24-hour operation throughout the entire academic year.
  • This position works during the hours of 11:00 PM-7:00 AM only.
  • Night Desk Assistants are expected to work a minimum of 8 hours (maximum 24 hours) per week, including some weekend shifts.
  • Night Desk Assistants are required to work one break (Thanksgiving Break, Winter Early Arrival, a portion of Spring Break) over the course of the academic year.
  • Night Desk Assistants are required to work during Finals and hall closing periods.
  • Resident Assistants, Desk Assistants (Day), and Desk Coordinators are not eligible to serve as Night Desk Assistants.
  • Staff are required to be present and participate in all DA training and residence hall opening and closing dates.
  • All dates are subject to change.
  • Applicants are required to attend one Desk Assistant information session.
Other Details
  • This position is available only to enrolled American University students.
  • Please note this job announcement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
  • American University is an E-Verify employer.
  • Visit https://www.american.edu/hr/ for additional information about American University employment and benefits.

Current American University Employees
American University current employees (including those employed in student positions) must apply through their employee Workday account. If you are a current employee at American University, please log into Workday and select the Find Jobs report which will take you to our internal career listings.
Contact Us
For more information or assistance with the American University careers site, email theworkline@american.edu.
American University is an equal opportunity, affirmative action institution that operates in compliance with applicable laws and regulations. The university does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy), age, sexual orientation, disability, marital status, personal appearance, gender identity and expression, family responsibilities, political affiliation, source of income, veteran status, an individual's genetic information or any other bases under federal or local laws (collectively "Protected Bases") in its programs and activities.

What American University employees say

Pay

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply