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Hourly Tech Support Jobs in Washington (NOW HIRING)

Mwe

Technology Support Specialist

Washington, DC ยท On-site

$87K - $110K/yr

The Technology Support Specialist provides customers with desk-side technology support. This position assists with strategic projects and operational activities that impact the local office. The ...

Eagle Hill Consulting

IT Support Specialist

Arlington, VA ยท On-site

$65K - $80K/yr

Description Eagle Hill is seeking an IT Support Specialist to join our internal Information Technology team. This role serves as a primary point of contact for employee technology needs, providing ...

TAD PGS, Inc

IT Support Technician

Washington, DC ยท On-site

$29.86/hr

The IT Support Technician provides second-level end-user support for personnel, resolving complex hardware, software, and connectivity issues that cannot be resolved at first contact. This role ...

Fello

IT Support Technician

Linthicum Heights, MD

$25.50/hr

The IT Support Technician provides IT technical support to internal users, serving as the first point of contact for support tickets and troubleshooting connectivity, software, and device issues ...

New

Erickson

Intern - IT Support

Catonsville, MD ยท On-site

$18 - $20/hr

As our IT Intern, you will be part of a team that provides technology support to over 1030 staff ... Commensurate with experience, range $18-$20/ hourly. Erickson Senior Living is continuously ...

TAD PGS, Inc.

IT Support Technician

Washington, DC ยท On-site

$29.86/hr

The IT Support Technician provides second-level end-user support for personnel, resolving complex hardware, software, and connectivity issues that cannot be resolved at first contact. This role ...

Helsing

IT Support Specialist

Washington, DC

C., we are looking for an IT Support Specialist to ensure our daily operations run seamlessly. In this role, you will be the face of IT for our growing office-supporting our team directly so they can ...

Helsing

IT Support Specialist

Washington, DC ยท On-site

C., we are looking for an IT Support Specialistto ensure our daily operations run seamlessly. In this role, you will be the face of IT for our growing office-supporting our team directly so they can ...

INSPYR Solutions

Tech Support Tech I

Sterling, VA ยท On-site

$37K - $46K/yr

They are seeking a motivated Technical Support Technician to provide day-to-day technical ... INSPYR Solutions is a information technology staffing service providers. Founded in 2002, the ...

POWERX

IT Support Specialist

Chantilly, VA

The IT Support Specialist is responsible for supporting and maintaining the company's information technology infrastructure to ensure efficient and secure operations. This role involves executing day ...

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All JobsHourly Tech Support JobsHourly Tech Support Jobs in Washington

Hourly Tech Support information

What is hourly tech support?

Hourly tech support jobs involve assisting customers or clients with technical issues related to products, software, or services on an hourly wage basis. These roles typically include troubleshooting problems, answering questions, and providing guidance via phone, chat, email, or in person. Hourly tech support professionals may work for IT departments, call centers, or third-party service providers, and often handle a variety of technical concerns ranging from basic device issues to more complex software configurations. The position requires strong problem-solving skills, patience, and the ability to communicate technical information clearly to non-technical users.

What are the key skills and qualifications needed to thrive as an hourly tech support professional?

To thrive as an Hourly Tech Support professional, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a high school diploma or relevant technical certifications. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve issues promptly. These skills ensure quick and accurate technical support, leading to higher customer satisfaction and efficient issue resolution.

What are some common challenges faced by hourly tech support professionals, and how can they be managed on the job?

Hourly Tech Support professionals often encounter challenges such as high ticket volumes, managing multiple requests simultaneously, and assisting users with varying levels of technical expertise. Staying organized, utilizing ticketing systems efficiently, and maintaining clear communication with users and team members can help manage these demands. Additionally, proactively updating knowledge on company products and technology trends enables tech support staff to resolve issues more effectively and deliver excellent customer service.

What is the difference between Hourly Tech Support vs Help Desk Technician?

AspectHourly Tech SupportHelp Desk Technician
CredentialsBasic IT certifications (CompTIA A+, Network+)Same as Hourly Tech Support, often with additional certifications
Work EnvironmentRemote or on-site, flexible hoursPrimarily on-site or remote, standard business hours
Employer & IndustryIT service providers, tech support companiesCorporate IT departments, managed service providers
Job FocusTechnical troubleshooting, user support, hardware/software issuesCustomer support, issue resolution, ticket management

Both roles involve technical support and troubleshooting, often requiring similar certifications. Hourly Tech Support typically offers flexible hours and may work remotely, while Help Desk Technicians often work within organizations' IT departments during regular hours. The main difference lies in the work setting and scope, but both serve as entry points into IT support careers.

Can I work remotely in hourly tech support?

Hourly tech support jobs often offer remote work options, especially for roles involving troubleshooting via phone, chat, or remote access tools. However, some positions may require on-site presence for hardware repairs or specialized equipment, so it varies by employer and job requirements.

What are the most commonly searched types of Tech Support jobs in Washington?

The most popular types of Tech Support jobs in Washington are:

What are popular job titles related to Hourly Tech Support jobs in Washington?

For Hourly Tech Support jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Hourly Tech Support jobs in Washington look for?

The top searched job categories for Hourly Tech Support jobs in Washington are:

What cities in Washington are hiring for Hourly Tech Support jobs?

Cities in Washington with the most Hourly Tech Support job openings:

Hourly Tech Support jobs near you
Infographic showing various Hourly Tech Support job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 80% Physical, 2% Hybrid, and 18% Remote job distribution.

Technology Support Specialist

Mwe

Washington, DC โ€ข On-site

$87K - $110K/yr

Full-time

Re-posted yesterday

Job description

Build your big career with the firm that does Big Law, Better. McDermott Will & Schulte is a leading global law firm that brings together more than 1,750 lawyers and 1,400 business professionals. We celebrate excellence, collaboration, and community and have been recognized as a top workplace by USA Today, Fortune, The American Lawyer, Vault and others. We are also certified by Great Place to Work.

At McDermott, we don't just invest in your future, we accelerate your career - wherever it may lead. That includes supporting you both in and outside of the office.

With us, you'll find:

  • A firm where everyone belongs: Our award-winning culture prioritizes warmth and authenticity - we encourage you to be yourself!

  • Enthusiasm for all perspectives: We're smarter and stronger when everyone has a voice and a seat at the table. We welcome unique viewpoints and ideas, and we make opportunities for you and your career to thrive.

  • Support to feel your best and do your best: Wellness is integral to building a successful career and a rich life. That's why our benefits program supports your physical, emotional, mental, and financial health, with an emphasis on work-life balance.

  • Real rewards for real work: We offer generous compensation packages that recognize hard work and excellence.

Job Description:

The Technology Support Specialist provides customers with desk-side technology support. This position assists with strategic projects and operational activities that impact the local office. The Technology Support Specialist works under general supervision and relies on limited experience to plan and accomplish goals.

Essential Functions and Responsibilities:

  • Interact with the Automatic Call Distribution (ACD) system and monitor the Information Technology (IT) Help Desk ticketing system to ensure that issues and requests are resolved or escalated per established Service Level Agreements
  • Administer desk-side technical support including but not limited to troubleshooting hardware and software issues
  • Coordinate day-to-day operational IT activities including new hire set up, audio and video conference presentations, office moves, and departures
  • Provide basic desktop application support (installation, maintenance, drivers, imaging) and basic support for mobile devices; partner with other members of IT organization to resolve
  • Participate in a minimum of 85% of the department's pre-pilots, gain familiarity with the changes and report findings
  • Remain well-versed in technology policies and procedures set by both the firm and IT department; promote adherence and propose recommendations for additions or changes
  • Partner with peers to deliver results and foster a cooperative team environment
  • Contribute to regional and local projects as directed; perform specific tasks to provide support
  • May physically assist in supporting infrastructure in one or more offices (ex. cabling, act as remote set of hands for others)

Job Specifications:

  • Associate degree
  • At least two (2) years of technology support experience, or equivalent experience, in a professional services organization or similar environment
  • Functional written and verbal communication skills (written and spoken)
  • Ability to work under tight deadlines and prioritize responsibilities
  • Ability to work effectively in a fast-paced and changing environment
  • Ability to handle and maintain confidential information
  • Ability to work flexible and/or fluctuating work hours
  • Operates within defined guidelines and supervision
  • Experience with macOS a plus

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Successful candidates will be provided with outstanding career opportunities and will receive a competitive total rewards package with the opportunity to earn performance-based bonuses.


Target Hiring Range $87,000 - $110,000


Please note that quoted salary ranges are not guarantees of what final salary offers may be. Base pay is based on market location and may vary depending on job-related knowledge, skills, experience, and geographic location. Base pay is only one part of the Total Rewards that MWE provides to compensate and recognize our staff professionals for their work. Full time positions are eligible for a discretionary bonus and a comprehensive benefits package.

Physical Demands and Work Environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands:

  • While performing the duties of this job, the employee is required to sit, use hands, reach with hands and arms, stoop, talk and hear

  • Employee must occasionally lift up to twenty (20) pounds

Work Environment:

Typical indoor office environment

Disclaimer:

The above statements are intended to describe the general nature and level of the work being performed by people within this classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of employees assigned to this job.

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