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Hourly Real Time Crime Center Jobs (NOW HIRING)

Chewy

Real-Time Analyst

Richardson, TX · On-site

What you'll need: * 2+ years call center Workforce Management experience in contact centers or equivalent experience * Solid understanding and competency of real time management of a contact center ...

City of Dunwoody

Prisoner Transport Officer

Dunwoody, GA · On-site

$40K - $64K/yr

Non-exempt (hourly) Salary Range: $40,791 - $64,246 More about this job > Description The City of ... Provides support in the Real Time Crime Center (RTCC) as needed; monitors real-time surveillance ...

Chewy

Real-Time Analyst

Hollywood, FL

What you'll need: * 2+ years call center Workforce Management experience in contact centers or equivalent experience * Solid understanding and competency of real time management of a contact center ...

Robert Half

Real Time Analyst

Minnetonka, MN · On-site

$20 - $25/hr

Support call center planning activities by contributing data analysis related to staffing needs, operational practices, and process refinement. * Experience working in a real-time analysis, workforce ...

New

Old Republic Home Protection

Be Seen First

Real Time Analyst

Charlotte, NC · Remote

$78K - $88K/yr

Monitor real-time contact center performance, including service levels, occupancy, adherence, availability, and key operational metrics. * Analyze staffing conditions and make intraday adjustments to ...

NexRep LLC

Real Time Analyst

Portland, ME

The Real-Time Analyst (RTA) is responsible for monitoring and reporting schedule adherence in real ... At least 2 years of work experience in contact center workforce management / operations support ...

New

NexRep, LLC

Real Time Analyst

Portland, ME · On-site

The Real-Time Analyst (RTA) is responsible for monitoring and reporting schedule adherence in real ... At least 2 years of work experience in contact center workforce management / operations support ...

New

City of Dunwoody

Prisoner Transport Officer

Dunwoody, GA · On-site

$40K - $64K/yr

... the Real Time Crime Center (RTCC) as needed; monitors real-time surveillance feeds to detect and respond to criminal activities, emergencies, or suspicious behavior. • Coordinates with law ...

ibex

WFM Real Time Analyst

Crittenden, NY · On-site

Overview The Real-Time Analyst manages and/or balances service levels for the call center across programs, internal locations, lines of business, and products. The analyst manages the performance of ...

TELUS Digital

WFM Real Time Analyst

Las Vegas, NV · On-site

Monitor real time metrics (attendance & schedule adherence, average handle time- AHT, automatic ... center; workforce management experience is a plus * High school degree * CEFR B1-B2 English (oral ...

City of Salina, KS

Police Officer

Salina, KS · On-site

... real-time crime center resources. • Operates a computer information terminal; may perform service desk duties; handles animal problems. • Assists fire department & ambulance personnel in ...

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Hourly Real Time Crime Center information

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$10

$17

$25

How much do hourly real time crime center jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for hourly real time crime center in the United States is $17.22, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.99 per hour, depending on experience, location, and employer.

What is an Hourly Real Time Crime Center?

An Hourly Real Time Crime Center is a specialized unit within law enforcement agencies that operates around the clock to monitor, analyze, and respond to criminal activities as they happen. Staffed by analysts and officers, these centers use advanced technology, surveillance systems, and data integration to provide real-time intelligence and support to officers in the field. Their primary goal is to enhance public safety by enabling quicker decision-making and more effective incident response. The 'hourly' aspect refers to the continuous, shift-based operation to ensure coverage at all times. Real Time Crime Centers often collaborate with multiple agencies to share information and improve crime-fighting capabilities.

What are the key skills and qualifications needed to thrive as an Hourly Real Time Crime Center analyst?

To thrive as an Hourly Real Time Crime Center Analyst, you need strong analytical skills, attention to detail, and a background in criminal justice or a related field. Familiarity with law enforcement databases, surveillance systems, mapping software, and real-time communication tools is typically required. Excellent situational awareness, teamwork, and the ability to remain calm under pressure are essential soft skills in this role. These skills ensure timely and accurate information sharing, supporting law enforcement operations and enhancing public safety.

What are some common challenges faced by Hourly Real Time Crime Center analysts, and how are they addressed on the job?

Hourly Real Time Crime Center analysts often face the challenge of processing and prioritizing large volumes of incoming data and requests, especially during peak periods or high-profile incidents. Effective time management and strong communication with law enforcement officers are essential to ensure critical information is relayed quickly and accurately. Analysts frequently collaborate with other team members and use advanced surveillance technology to provide timely support, and ongoing training helps them stay prepared for evolving scenarios and new tools.

What is the difference between Hourly Real Time Crime Center vs Crime Analyst?

AspectHourly Real Time Crime CenterCrime Analyst
CredentialsHigh school diploma or equivalent; some roles may require certifications in law enforcement or surveillanceBachelor's degree in criminal justice, criminology, or related field
Work EnvironmentOperates in a command center, monitoring live data, surveillance feeds, and dispatching officersWorks in an office setting analyzing crime data, preparing reports, and identifying patterns
Employer & IndustryLaw enforcement agencies, public safety departmentsLaw enforcement agencies, government agencies, private security firms

The Hourly Real Time Crime Center focuses on real-time monitoring and dispatch, requiring quick decision-making and surveillance skills. Crime Analysts analyze historical data to identify trends and support strategic planning. Both roles are vital in crime prevention but differ mainly in their focus on immediate response versus data analysis.

More about Hourly Real Time Crime Center jobs

What cities are hiring for Hourly Real Time Crime Center jobs?

Cities with the most Hourly Real Time Crime Center job openings:

What are the most commonly searched types of Real Time Crime Center jobs?

The most popular types of Real Time Crime Center jobs are:

What states have the most Hourly Real Time Crime Center jobs?

States with the most job openings for Hourly Real Time Crime Center jobs include:

What job categories do people searching Hourly Real Time Crime Center jobs look for?

The top searched job categories for Hourly Real Time Crime Center jobs are:

Hourly Real Time Crime Center jobs near you
Infographic showing various Hourly Real Time Crime Center job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 49% Full Time, 45% Part Time, 1% Temporary, 3% Contract, and 1% Nights. Highlights an 98% Physical, and 2% Remote job distribution, with an average salary of $35,810 per year, or $17.2 per hour.

Real-Time Analyst

Chewy

Richardson, TX • On-site

Full-time

Re-posted 7 days ago

Chewy rating

6.8

Company rating: 6.8 out of 10

Based on 230 frontline employees who took The Breakroom Quiz

10th of 39 rated national retailers

Job description

Job Description:
Workforce Specialist 2 (RTA2)
Our Opportunity:
As a CS Real Time Analyst, you will manage CS Operations, Customer Experience, and Agent through a combination of real time performance management, agent utilization management, reporting, and analytics leveraging understanding of contact center operations and workforce management principles. You will provide leadership teams with timely, accurate reports on intraday performance and impacts to maximize the ability for customer service to achieve their business objectives.
What you'll do:
  • Continuously analyzes business activities in real-time re-forecasting to execute countermeasures to maximize balance of service levels and occupancy.
  • Make necessary adjustments in staffing plans and coordinates with operations teams to achieve service level goals and business objectives.
  • Deliver bridges, synopsis, insights, and plans of action for forecasting and planning and operational activities intraday and post-mortem to support continuous improvement of Customer Service performance results.
  • Oversee and manages real time response to events such as technical outages, application failures, unanticipated facilities closures (safety related), and escalates to appropriate internal and external teams when needed.
  • Monitor and process real-time requests and adherence, including generation of real-time absenteeism, NCNS, appropriate notification and occurrence reporting.
  • Collaborates with Operations and WFM teammates to identify areas of innovation and continuous improvement opportunities in forecasting, planning and executions of customer service activities.
  • Engage in Chewtopian level communications with agents and operations when monitoring/addressing agent behaviors in a consistent and supportive engagement.
  • Creates a positive work environment that fosters successful customer service team performance. Display empathy, patience and understanding while providing accurate guidance to agents and teammates.
  • Be an ambassador of the spirit and intent of the Chewy Operating Principles
  • Commit to learning and developing yourself to better Chewy as a whole!
  • Expand knowledge to execute solid tactical Real Time Management understanding & application
  • Support any assignments as needed.

What you'll need:
  • 2+ years call center Workforce Management experience in contact centers or equivalent experience
  • Solid understanding and competency of real time management of a contact center including managing agent availability, forecast v. actual for volume, handle time and capacity to deliver balanced business targeted SLAs and Occupancies
  • Uses solid understanding of key business indicators such as response time, efficiency and optimization metrics and productivity to make best decision in the moment without additional supervisory review
  • Understanding of prescriptive and descriptive analysis, predictive analysis, fundamentals of statistics, forecasting and data architecture
  • Confident making decisions in ambiguous situations without specific direction on how to reach a solution based on changing contact center performance conditions.
  • Good written and verbal communications to be able to work with all levels of the Customer Service Organization clearly concisely from agent to Senior Leadership.
  • Proficient in Microsoft Office Suite, including manipulating data, creating reports, visualizations, and presentations from scratch.
  • Flexibility to participate in a schedule required to support a 24x7 contact center (open schedule availability for 1st, 2nd or 3rd shift).
  • 1 year+ Experience with Workforce Management (back office functionality) platform is recommended (e.g. Kronos, Verint or NICE)
  • Ability to work independently and meet deadlines.
  • No corrective actions in the past 180 days [Internal Only]

Bonus:
  • Associates degree or higher preferred business administration, finance, or statistics.
  • Proficient in data management - SQL, Python, VBA, Tableau, macros, pivot tables, pivot charts

Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.
To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.

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About Chewy

Sourced by ZipRecruiter

Chewy is a prominent player in the e-commerce industry, specifically dedicated to pet owners. Based in Dania Beach, Florida, the company was founded in 2011 with the aim to make pet shopping easier and more convenient. Chewy offers a wide range of products including pet food, toys, and other pet-related essentials from over 1,000 trusted brands, along with prescription food and medications from certified veterinarians. The company stands out for its dedication to providing 24/7 customer service and shipping orders over $49 for free. Chewy's mission is to be the most trusted and convenient online destination for pet parents everywhere by committed to delivering pet happiness.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Plantation, FL, US

Year founded

2011

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