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Hourly Inmate Call Monitoring Jobs in Boston, MA

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Hourly Inmate Call Monitoring information

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$8

$17

$21

How much do hourly inmate call monitoring jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for hourly inmate call monitoring in Boston, MA is $17.40, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $18.80 per hour, depending on experience, location, and employer.

What is the difference between Hourly Inmate Call Monitoring vs Inmate Phone System Technician?

AspectHourly Inmate Call MonitoringInmate Phone System Technician
CredentialsBasic security or monitoring trainingTechnical certifications in telecommunication systems
Work EnvironmentCorrectional facilities, monitoring stationsTelecom maintenance sites, correctional facilities
Employer & Industry UsagePrisons, jails, detention centersCorrectional facilities, telecom service providers

Hourly Inmate Call Monitoring primarily involves overseeing inmate phone calls to ensure security and compliance, often requiring security training. In contrast, Inmate Phone System Technicians focus on installing, maintaining, and repairing inmate phone systems, requiring technical certifications. Both roles operate within correctional environments but serve different functions—monitoring versus technical support.

What is hourly inmate call monitoring?

Hourly inmate call monitoring is the process of regularly listening to and reviewing phone calls made by inmates within correctional facilities. The primary goal is to ensure facility safety, prevent criminal activity, and detect any violations of prison rules or regulations. Staff members monitor these calls on an hourly basis, either in real time or through recorded conversations, to identify suspicious behavior or information. This role requires attention to detail, confidentiality, and adherence to legal and ethical standards regarding inmate privacy and evidence handling.

What are the key skills and qualifications needed to thrive in hourly inmate call monitoring?

To thrive as an Hourly Inmate Call Monitoring professional, you need attention to detail, strong listening skills, and a high school diploma or equivalent. Familiarity with call monitoring software, audio recording systems, and secure data handling procedures is typically required. Discretion, critical thinking, and effective written communication are crucial soft skills for accurately documenting and reporting sensitive information. These abilities ensure compliance with regulations, maintain facility security, and help identify potential safety concerns in correctional environments.

What are some typical challenges faced in hourly inmate call monitoring, and how can they be managed?

Professionals in Hourly Inmate Call Monitoring often encounter challenges such as maintaining focus during long periods of listening, handling sensitive or distressing conversations, and adhering to strict confidentiality and legal protocols. Staying alert is crucial, so taking regular breaks and using active listening techniques can help maintain concentration. It's also important to receive proper training on legal compliance and to have clear procedures for escalating any flagged calls. Collaboration with correctional staff and supervisors ensures that any potential issues are addressed swiftly and appropriately.
What are the most commonly searched types of Inmate Call Monitoring jobs in Boston, MA? The most popular types of Inmate Call Monitoring jobs in Boston, MA are:
What are popular job titles related to Hourly Inmate Call Monitoring jobs in Boston, MA? For Hourly Inmate Call Monitoring jobs in Boston, MA, the most frequently searched job titles are:
What job categories do people searching Hourly Inmate Call Monitoring jobs in Boston, MA look for? The top searched job categories for Hourly Inmate Call Monitoring jobs in Boston, MA are:
Hourly Inmate Call Monitoring jobs near you
Infographic showing various Hourly Inmate Call Monitoring job openings in Boston, MA as of August 2026, with employment types broken down into 6% Locum Tenens, 66% Full Time, and 28% Part Time. Highlights an 100% In-person job distribution, with an average salary of $36,186 per year, or $17.4 per hour.

Recovery Specialist

Beth Israel Lahey Health Behavioral Services

Danvers, MA • On-site

$20 - $24.38/hr

Full-time

Re-posted 23 days ago

Beth Israel Lahey Health rating

7.0

Company rating: 7.0 out of 10

Based on 149 frontline employees who took The Breakroom Quiz

416th of 887 rated healthcare providers

Job description

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Job Description:

  • Benefits that start day-1!

  • Schedule: 32 Hours Fri - Mon 6:45am-3:15pm

The Danvers Treatment Center is a 41-bed detoxification program dedicated to helping men and women by providing 24 hour nursing care to monitor an individual’s withdrawal from alcohol and/or other drugs and alleviate symptoms. Clients are provided with the medical and emotional support that they need during the one of the most pivotal stages in the recovery process. Services include individual case management and group treatment services focused on assisting the client with accessing step-down levels of care. The Recovery Specialist position is a great opportunity for someone who seeks to be a positive presence in the lives of those who are struggling with addiction.

The Recovery Specialist’s Responsibilities Are:

  • Ensuring the safety and structure of the program milieu by monitoring client activities

  • Observes and supervises clients and unit; conducts 30 minute client well-being check

  • Conducts telephone admission screenings as well as other admissions duties

  • Searches client belongings on admission and at discharge, or as otherwise directed by supervisor

  • Completes all necessary checklists, shift documentation and record keeping in a timely manner in accordance with agency policies and procedures

Qualifications:

  • High school diploma or general education degree (GED)

  • Experience working with substance use population is preferred

  • Valid MA Driver’s License in good standing preferred

Pay Range:

$20.00 - $24.38

The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law.  Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

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