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Hourly Inmate Call Monitoring Jobs in Boston, MA

Puzzle Healthcare

Nurse Practitioner (NP)

Walpole, MA · On-site

$60 - $75/hr

Monitor readmission risk and help close gaps in post-acute care * Maintain compliance with post ... This hourly equivalent is provided for transparency purposes only and does not represent a ...

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Hourly Inmate Call Monitoring information

See Boston, MA salary details

$8

$17

$21

How much do hourly inmate call monitoring jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for hourly inmate call monitoring in Boston, MA is $17.40, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $18.80 per hour, depending on experience, location, and employer.

What is the difference between Hourly Inmate Call Monitoring vs Inmate Phone System Technician?

AspectHourly Inmate Call MonitoringInmate Phone System Technician
CredentialsBasic security or monitoring trainingTechnical certifications in telecommunication systems
Work EnvironmentCorrectional facilities, monitoring stationsTelecom maintenance sites, correctional facilities
Employer & Industry UsagePrisons, jails, detention centersCorrectional facilities, telecom service providers

Hourly Inmate Call Monitoring primarily involves overseeing inmate phone calls to ensure security and compliance, often requiring security training. In contrast, Inmate Phone System Technicians focus on installing, maintaining, and repairing inmate phone systems, requiring technical certifications. Both roles operate within correctional environments but serve different functions—monitoring versus technical support.

What is hourly inmate call monitoring?

Hourly inmate call monitoring is the process of regularly listening to and reviewing phone calls made by inmates within correctional facilities. The primary goal is to ensure facility safety, prevent criminal activity, and detect any violations of prison rules or regulations. Staff members monitor these calls on an hourly basis, either in real time or through recorded conversations, to identify suspicious behavior or information. This role requires attention to detail, confidentiality, and adherence to legal and ethical standards regarding inmate privacy and evidence handling.

What are the key skills and qualifications needed to thrive in hourly inmate call monitoring?

To thrive as an Hourly Inmate Call Monitoring professional, you need attention to detail, strong listening skills, and a high school diploma or equivalent. Familiarity with call monitoring software, audio recording systems, and secure data handling procedures is typically required. Discretion, critical thinking, and effective written communication are crucial soft skills for accurately documenting and reporting sensitive information. These abilities ensure compliance with regulations, maintain facility security, and help identify potential safety concerns in correctional environments.

What are some typical challenges faced in hourly inmate call monitoring, and how can they be managed?

Professionals in Hourly Inmate Call Monitoring often encounter challenges such as maintaining focus during long periods of listening, handling sensitive or distressing conversations, and adhering to strict confidentiality and legal protocols. Staying alert is crucial, so taking regular breaks and using active listening techniques can help maintain concentration. It's also important to receive proper training on legal compliance and to have clear procedures for escalating any flagged calls. Collaboration with correctional staff and supervisors ensures that any potential issues are addressed swiftly and appropriately.
What are the most commonly searched types of Inmate Call Monitoring jobs in Boston, MA? The most popular types of Inmate Call Monitoring jobs in Boston, MA are:
What are popular job titles related to Hourly Inmate Call Monitoring jobs in Boston, MA? For Hourly Inmate Call Monitoring jobs in Boston, MA, the most frequently searched job titles are:
What job categories do people searching Hourly Inmate Call Monitoring jobs in Boston, MA look for? The top searched job categories for Hourly Inmate Call Monitoring jobs in Boston, MA are:
Hourly Inmate Call Monitoring jobs near you
Infographic showing various Hourly Inmate Call Monitoring job openings in Boston, MA as of August 2026, with employment types broken down into 6% Locum Tenens, 66% Full Time, and 28% Part Time. Highlights an 100% In-person job distribution, with an average salary of $36,186 per year, or $17.4 per hour.

Patient Care Associate - South 3

Mount Auburn Hospital

Cambridge, MA

$20 - $26.92/hr

Full-time

Re-posted 19 days ago

Mount Auburn Hospital rating

6.2

Company rating: 6.2 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

820th of 1,055 rated hospitals

Job description

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Patient Care Associate - South 3

Job Description:

Primary Responsibilities

1. Assists with activities of daily living such as hygiene, nutrition, elimination, mobility, comfort, and safety.

2. Monitors and documents vital signs, patient weights, intake/output, and other data.

3. Completes patient treatments as directed, and assists healthcare professionals with more complex treatments.

4. Performs phlebotomy and EKG's, applies Holter monitors, and performs glucometry. Collects and labels specimens.

5. Answers patient call lights and ensures resolution of patient issues.

6. Transports discharged patients.

7. Participates in patient care rounds.

8. Provides one-to-one observation of patients as needed.

9. Participates in conferences and educational programs as appropriate.

10. Maintain BCLS certification and attend annual Safety Education Fair

11. Maintain unit competencies.

Required Qualifications

1. High school graduate or equivalent.

2. Ability to read and write at level 8, as documented on "Invest," the hospital's Employee Learning Laboratory software.

3. Good oral communication skills to ensure the accurate transfer of information, and strong interpersonal skills to facilitate courteous interaction with patients, visitors, and other hospital staff members.

Pay Range:

$20.00 - $26.92

The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law.  Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

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