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Hourly Inmate Call Monitoring Jobs in Nevada (NOW HIRING)

Recon Technologies

Registered Nurse

Winnemucca, NV · On-site

$38 - $41/hr

They carefully monitor patients' progress and responses to medical treatments, as well as ... Several times daily the inmate population requiring medication doses report to a nurse for ...

City of Carson, NV

Cook

Carson City, NV · On-site

$51K - $72K/yr

Employer-Paid PERS: $20.5362 - $28.7506 hourly / $42,715.40 - $59,801.30 annually Employee/Employer ... Monitors and maintains the security of facilities and equipment. * Contributes to the efficiency ...

CompHealth

Electrophysiologist

Reno, NV · On-site

$680K/yr

On-site services include device clinic, ZIO Patch, Holter monitors, and CardioMEMS * Teaching ... an hourly base pay with other potential earnings like overtime, call, and holiday pay Shift ...

CompHealth

EP Cardiology job in Reno NV

Reno, NV

$353K - $398K/yr

On-site services include device clinic, ZIO Patch, Holter monitors, and CardioMEMS * Teaching ... an hourly base pay with other potential earnings like overtime, call, and holiday pay. Please ...

Nuclear Care Partners

Clinical Scheduler

Las Vegas, NV · On-site

This position offers an hourly wage based on experience; Hours for this full-time, benefited role ... Monitor call off situations to determine if there are problems that need to be resolved. * Strong ...

CompHealth

Cardiology job in Reno NV

Reno, NV · On-site

Onsite services include exercise stress testing, EKG, device clinic, and Holter monitors * Teaching ... an hourly base pay with other potential earnings like overtime, call, and holiday pay. Please ...

ABM Industries

Lead Engineer

Las Vegas, NV · On-site

$34.41/hr

Pay: $ 34.41/hour The pay listed is the hourly range or the hourly rate for this position. A ... call-offs, provide direction and/or prioritization of tasks. * Ticket system - monitoring tickets ...

ABM Industries

Lead Engineer

Las Vegas, NV

$34.41/hr

Pay: $ 34.41/hour The pay listed is the hourly range or the hourly rate for this position. A ... call-offs, provide direction and/or prioritization of tasks. * Ticket system - monitoring tickets ...

ABM Industries

Lead Engineer

Las Vegas, NV · On-site

$34.41/hr

Pay: $ 34.41/hour The pay listed is the hourly range or the hourly rate for this position. A ... call-offs, provide direction and/or prioritization of tasks. * Ticket system - monitoring tickets ...

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Hourly Inmate Call Monitoring information

What is the difference between Hourly Inmate Call Monitoring vs Inmate Phone System Technician?

AspectHourly Inmate Call MonitoringInmate Phone System Technician
CredentialsBasic security or monitoring trainingTechnical certifications in telecommunication systems
Work EnvironmentCorrectional facilities, monitoring stationsTelecom maintenance sites, correctional facilities
Employer & Industry UsagePrisons, jails, detention centersCorrectional facilities, telecom service providers

Hourly Inmate Call Monitoring primarily involves overseeing inmate phone calls to ensure security and compliance, often requiring security training. In contrast, Inmate Phone System Technicians focus on installing, maintaining, and repairing inmate phone systems, requiring technical certifications. Both roles operate within correctional environments but serve different functions—monitoring versus technical support.

What is hourly inmate call monitoring?

Hourly inmate call monitoring is the process of regularly listening to and reviewing phone calls made by inmates within correctional facilities. The primary goal is to ensure facility safety, prevent criminal activity, and detect any violations of prison rules or regulations. Staff members monitor these calls on an hourly basis, either in real time or through recorded conversations, to identify suspicious behavior or information. This role requires attention to detail, confidentiality, and adherence to legal and ethical standards regarding inmate privacy and evidence handling.

What are the key skills and qualifications needed to thrive as an Hourly Inmate Call Monitoring professional, and why are they important?

To thrive as an Hourly Inmate Call Monitoring professional, you need attention to detail, strong listening skills, and a high school diploma or equivalent. Familiarity with call monitoring software, audio recording systems, and secure data handling procedures is typically required. Discretion, critical thinking, and effective written communication are crucial soft skills for accurately documenting and reporting sensitive information. These abilities ensure compliance with regulations, maintain facility security, and help identify potential safety concerns in correctional environments.

What are some typical challenges faced by someone working in Hourly Inmate Call Monitoring, and how can they be managed?

Professionals in Hourly Inmate Call Monitoring often encounter challenges such as maintaining focus during long periods of listening, handling sensitive or distressing conversations, and adhering to strict confidentiality and legal protocols. Staying alert is crucial, so taking regular breaks and using active listening techniques can help maintain concentration. It's also important to receive proper training on legal compliance and to have clear procedures for escalating any flagged calls. Collaboration with correctional staff and supervisors ensures that any potential issues are addressed swiftly and appropriately.
What are the most commonly searched types of Inmate Call Monitoring jobs in Nevada? The most popular types of Inmate Call Monitoring jobs in Nevada are:
What are popular job titles related to Hourly Inmate Call Monitoring jobs in Nevada? For Hourly Inmate Call Monitoring jobs in Nevada, the most frequently searched job titles are:
What job categories do people searching Hourly Inmate Call Monitoring jobs in Nevada look for? The top searched job categories for Hourly Inmate Call Monitoring jobs in Nevada are:
What cities in Nevada are hiring for Hourly Inmate Call Monitoring jobs? Cities in Nevada with the most Hourly Inmate Call Monitoring job openings:
Hourly Inmate Call Monitoring jobs near you

Customer Service Representative (NV) - $22/hr

Rapid Response Monitoring

Henderson, NV • On-site

$22/hr

Full-time, Part-time, Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 10 days ago

Rapid Response Monitoring rating

8.3

Company rating: 8.3 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

12th of 113 rated security

Job description

At Rapid Response, customer service goes beyond answering calls; we are the calm, confident voice people rely on during emergencies. As a Customer Service Representative (CSR) you will use advanced technology combined with high industry standards to protect homes and businesses in communities across the country. Every day, you'll respond to alarm activations, dispatch emergency responders and deliver exceptional service to our customers. If you have experience or an interest in customer service and in fast-paced or high-stakes environments, this is your opportunity to make a real impact.
Our 24/7 call center never closes; customer service representative (CSR) schedules include weekends, holidays and rotating days; with various stable shifts to choose from that accommodate individual needs; you can plan your life while doing meaningful work.
At Rapid Response you will find a work culture that emphasizes employee well-being and fosters an environment of respect, inclusion and diversity.
No prior industry experience is necessary! We provide extensive 4-week training.
Location
On site in Henderson, NV
Available Positions
  • Full-Time
  • Part-Time

Start dates Available
  • September 2026

Salary Range: $22 HOURLY + 2ND SHIFT, 3RD SHIFT, WEEKEND & SPANISH PAY RATE DIFFERENTIALS!
Rapid Response acknowledges the sacrifices our employees make when supporting our customers during all hours of the day and night as well as weekends. In recognition of that commitment, we are offering shift differentials for hours worked outside of standard business hours. For hours worked between
  • +$0.50/hr. for hours worked between 5:00pm and 9:00pm
  • +$1.00/hr. for hours worked between 9:01pm and 6:00am
  • +$1.00/hr for hours worked on Saturday & Sunday between midnight and 11:59pm
  • +$1.00/hr. Spanish Bilingual

Responsibilities
  • Successfully complete all required training and follow company protocols and procedures
  • Process outbound calls to customers and authority agencies in a call center setting, some inbound.
  • Provide detail-oriented customer service and empathetic support to our customers with a sense of urgency
  • Respond to, verifies, and dispatches on emergency signals
  • Handle security alarm activations for residences and businesses in a professional manner
  • Multitask and remain calm in various stressful situations

Qualifications
  • Associate degree, equivalent Military, or 2+ years of relevant work experience in customer service
  • Proficient computer, written, and verbal skills. Comfortable using a headset in a high call volume setting
  • Successfully clear drug screen and background check to meet industry and security licensing requirements

What awaits you at Rapid Response
  • Annual salary increases, shift differentials, and performance bonuses
  • Medical, Dental, Vision, and 401k
  • Additional compensation for bilingual in Spanish
  • Paid Vacation and Sick Time
  • Wellness Program + Wellness DAYS OFF
  • Internal advancement opportunities

About Rapid Response
Rapid Response Monitoring is a national leader in the monitoring of alarms and security systems. Designated as an Essential Business by the Department of Homeland Security, we are dedicated to protecting life and property. Founded and headquartered in Syracuse since 1992, with offices in California and Nevada. Our growing organization serves as a critical response center focused on protecting life, residences, and businesses. Whether it's a kitchen fire, an intruder at a business, a family member experiencing a medical emergency, or preventative non-emergency customer service conversations, our heroes are here to serve every day - 24/7, 365 days a year. Supported by teams of experts in their respective fields, our highly trained specialists are the monitoring backbone for thousands of alarm companies across the country. If you are in search of a unique, rewarding career opportunity in an industry like no other, join #TeamRapid!
Additional Information
Rapid Response offers a competitive compensation and benefits package and dynamic and professional work environments. We also offer continued growth through our internal advancement opportunities. For more information, view our website at https://www.rrms.com/careers/. Rapid Response is an Equal Opportunity Employer.
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