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Hourly Inmate Call Monitoring Jobs in Minnesota (NOW HIRING)

Fairview

Nursing Station Technician

Grand Rapids, MN · On-site

$19.75 - $24.35/hr

Anwer patient call lights and patient safety alarms. * Apply monitor and report effectiveness to the RN. * Observe and monitor patients and complete hourly rounding. * Monitor patients identified as ...

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Hourly Inmate Call Monitoring information

What are the key skills and qualifications needed to thrive as an Hourly Inmate Call Monitoring professional, and why are they important?

To thrive as an Hourly Inmate Call Monitoring professional, you need attention to detail, strong listening skills, and a high school diploma or equivalent. Familiarity with call monitoring software, audio recording systems, and secure data handling procedures is typically required. Discretion, critical thinking, and effective written communication are crucial soft skills for accurately documenting and reporting sensitive information. These abilities ensure compliance with regulations, maintain facility security, and help identify potential safety concerns in correctional environments.

What are some typical challenges faced by someone working in Hourly Inmate Call Monitoring, and how can they be managed?

Professionals in Hourly Inmate Call Monitoring often encounter challenges such as maintaining focus during long periods of listening, handling sensitive or distressing conversations, and adhering to strict confidentiality and legal protocols. Staying alert is crucial, so taking regular breaks and using active listening techniques can help maintain concentration. It's also important to receive proper training on legal compliance and to have clear procedures for escalating any flagged calls. Collaboration with correctional staff and supervisors ensures that any potential issues are addressed swiftly and appropriately.

What is hourly inmate call monitoring?

Hourly inmate call monitoring is the process of regularly listening to and reviewing phone calls made by inmates within correctional facilities. The primary goal is to ensure facility safety, prevent criminal activity, and detect any violations of prison rules or regulations. Staff members monitor these calls on an hourly basis, either in real time or through recorded conversations, to identify suspicious behavior or information. This role requires attention to detail, confidentiality, and adherence to legal and ethical standards regarding inmate privacy and evidence handling.

What are the most common jail jobs?

Common jail jobs include correctional officers, detention deputies, and inmate program coordinators. These roles involve security, supervision, and inmate management, often requiring training and certification in correctional procedures. Other positions may include administrative staff, medical personnel, and facility maintenance workers.

What is the difference between Hourly Inmate Call Monitoring vs Inmate Phone System Technician?

AspectHourly Inmate Call MonitoringInmate Phone System Technician
CredentialsBasic security or monitoring trainingTechnical certifications in telecommunication systems
Work EnvironmentCorrectional facilities, monitoring stationsTelecom maintenance sites, correctional facilities
Employer & Industry UsagePrisons, jails, detention centersCorrectional facilities, telecom service providers

Hourly Inmate Call Monitoring primarily involves overseeing inmate phone calls to ensure security and compliance, often requiring security training. In contrast, Inmate Phone System Technicians focus on installing, maintaining, and repairing inmate phone systems, requiring technical certifications. Both roles operate within correctional environments but serve different functions—monitoring versus technical support.

What are the most commonly searched types of Inmate Call Monitoring jobs in Minnesota? The most popular types of Inmate Call Monitoring jobs in Minnesota are:
What are popular job titles related to Hourly Inmate Call Monitoring jobs in Minnesota? For Hourly Inmate Call Monitoring jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching Hourly Inmate Call Monitoring jobs in Minnesota look for? The top searched job categories for Hourly Inmate Call Monitoring jobs in Minnesota are:
What cities in Minnesota are hiring for Hourly Inmate Call Monitoring jobs? Cities in Minnesota with the most Hourly Inmate Call Monitoring job openings:
Hourly Inmate Call Monitoring jobs near you

Public Safety 911 Dispatcher (Part-Time)

City of St. Louis Park, MN

Saint Louis Park, MN • On-site

$35.52 - $43.44/hr

Part-time

Posted 21 days ago

Job description

Salary: $35.52 - $43.44 Hourly
Location : Police Department, 3015 Raleigh Avenue, St. Louis Park, MN
Job Type: Part-Time
Job Number: 2026R-18
Department: Police Department
Opening Date: 05/11/2026
Closing Date: Continuous
About us
The City of St. Louis Park is guided by our strategic priorities to ensure that all city programs are fair, objective and meet the needs of the community we serve.
We are focused on hiring and retaining a highly competitive and skilled workforce that reflects a wide range of backgrounds and experiences while demonstrating a commitment to serving all residents with expertise and respect.
Job Summary
Receive and prioritize all emergency and non-emergency requests for service from incoming voice and text call, and notify appropriate personnel and equipment Effectively assesses problems, anticipates needs, and evaluates alternatives. Quickly and accurately gathers relevant information and remains calm under pressure, even when interacting with callers who may be angry or distressed and act in a decisive manner with sound judgement.
This position is subject to a variety of shifts and schedules covering a 365-day-a-year, 24-hour-a day operation, and includes occasional required overtime. Part-Time 911 Dispatchers choose their own schedule. 11 and 12 hour shift can be chosen up to a year in advance to cover planned and intermittent leave requests by Full Time Employees.
Open continuous. Applications will be reviewed on a regular basis and closed when filled.
Duties and Responsibilities
1. Public Safety 9-1-1 Dispatching Duties
  • Receive and process incoming emergency and non-emergency requests for service using various communications equipment including but not limited to: radio, telephone, mobile communication devices, teletype, etc.
  • Prioritize requests for service and utilize call-stacking technique when appropriate to accommodate community-orientated policing philosophy.
  • Dispatch appropriate personnel and equipment based on type and location of call. Enter necessary information into computer aided dispatch system.
  • Monitor radio activities, MCD, and other communication systems. Provide supplemental information, personnel and equipment as necessary.
  • Utilize NCIC/CJIS computer terminal to exchange information with other law enforcement agencies and to verify driver and motor vehicle information, criminal histories, and stolen and recovered property. Accurately enter data in a timely manner.

2. Administrative and Customer Service Duties
  • Understand and apply knowledge of various computer systems and applications. Utilize and maintain resources and referral data.
  • Respond to questions and complaints from the public in a courteous and professional manner, utilize problem-solving skills as needed. Refer callers and visitors to appropriate personnel as needed.
  • Serve as department receptionist after office hours.
  • Promptly notify supervisor(s) of emergency calls or other matters requiring their attention.
  • Monitor building alarm and security systems
  • Monitor jail cells as needed.
  • Maintain and care for communications and recording equipment and immediately report malfunctions to supervisor. Keep communications center clean and orderly.
  • Produce and maintain records relevant to the daily operations of the communications center.

3. Other Duties
  • Participate and assist in training or additional activities beyond the normal dispatch functions.
  • Provide the department with technical assistance as needed or assigned.
  • Demonstrate commitment to teamwork when working with other police department members and various city department personnel and other outside agencies.
  • Adhere to operational procedures of the police and fire departments as well as any other agencies under contract for dispatching services.
  • Perform multiple tasks in an efficient and effective manner.
  • Performs other duties as assigned or apparent.

Minimum Qualifications
  • High school degree or equivalent.
  • Effective typing skills with good accuracy.
  • Customer service experience.
  • Read, write and speak English clearly and fluently.
  • Must possess hearing and vision sufficient to perform the job requirements, including but not limited to the ability to monitor a wide range of audio levels occurring simultaneously from different sources, ability to wear a communications headset, ability to visually monitor wall mounted display screens at a distance of 10 feet, normal color vision, ability to see and discern flashing lights of different colors and differing flash rates.
  • Ability to:
    1. Work a variety of shifts and schedules including overnights, weekends, and holidays, as the schedule requires.
    2. Communicate effectively both orally and in writing with people from all cultures and backgrounds.
    3. Sit at a desk for extended periods of time
  • Knowledge of geographical patrol boundaries.

Desired Qualifications
  • Two-year college degree and/or a bachelor's degree.
  • At least one year of 911 dispatch experience.
  • 800MHz radio system familiarity.
  • Current CJIS Certification.
  • First responder, EMT, or advanced first aid.

Invitations to interview will be based upon an assessment of education and experience. Applications and questions must be filled out completely for consideration.
This position is not eligible for benefits.
01
Do you meet all the minimum qualifications of the job description?
  • Yes
  • No

02
Do you have a current CJIS Certification?
  • Yes
  • No

03
Do you have at least one year of 911 dispatch experience?
  • Yes
  • No

04
Are you, or do you have experience as, a First responder, EMT, or advanced first aid?
  • Yes
  • No

Required Question

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