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Hourly Inmate Call Monitoring Jobs in Minneapolis, MN

Corrections Officer

Elk River, MN · On-site

$36.31 - $42.38/hr

Salary: $36.31 - $42.38 Hourly Location : Sherburne County Government Center, 13880 Business Center ... Position may staff the master control area to monitor and report inmate behavior and to control the ...

Airport Taxi

Saint Paul, MN · On-site

$17.34/hr

Job Title Pay: $17.34-$17.34/ hourly The pay listed is the hourly range or the hourly rate for this ... Monitors taxi lines and interacts with taxi drivers to ensure a positive customer experience.

Business Banking Specialist

Edina, MN · On-site

$22.87 - $30.88/hr

Monitor in-process loan files for receipt of complete and accurate documentation for underwriting ... The anticipated hourly range for this role is between $22.87 and $30.88 . This range is a good ...

Business Banking Specialist

Edina, MN · On-site

$22.87 - $30.88/hr

Monitor in-process loan files for receipt of complete and accurate documentation for underwriting ... The anticipated hourly range for this role is between $22.87 and $30.88 . This range is a good ...

Airport Taxi

Saint Paul, MN · On-site

$17.34/hr

Pay: $17.34-$17.34/ hourly The pay listed is the hourly range or the hourly rate for this position ... Monitors taxi lines and interacts with taxi drivers to ensure a positive customer experience. • ...

Security

Minneapolis, MN

$17.95 - $25.35/hr

This position will maintain a safe and secure facility, monitoring access, responding to ... Control access to the building if Call Directory is not available. * Greet and provide courteous ...

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Hourly Inmate Call Monitoring information

See Minneapolis, MN salary details

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How much do hourly inmate call monitoring jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for hourly inmate call monitoring in Minneapolis, MN is $16.71, according to ZipRecruiter salary data. Most workers in this role earn between $15.29 and $18.08 per hour, depending on experience, location, and employer.

What is hourly inmate call monitoring?

Hourly inmate call monitoring is the process of regularly listening to and reviewing phone calls made by inmates within correctional facilities. The primary goal is to ensure facility safety, prevent criminal activity, and detect any violations of prison rules or regulations. Staff members monitor these calls on an hourly basis, either in real time or through recorded conversations, to identify suspicious behavior or information. This role requires attention to detail, confidentiality, and adherence to legal and ethical standards regarding inmate privacy and evidence handling.

What are the key skills and qualifications needed to thrive in hourly inmate call monitoring?

To thrive as an Hourly Inmate Call Monitoring professional, you need attention to detail, strong listening skills, and a high school diploma or equivalent. Familiarity with call monitoring software, audio recording systems, and secure data handling procedures is typically required. Discretion, critical thinking, and effective written communication are crucial soft skills for accurately documenting and reporting sensitive information. These abilities ensure compliance with regulations, maintain facility security, and help identify potential safety concerns in correctional environments.

What are some typical challenges faced in hourly inmate call monitoring, and how can they be managed?

Professionals in Hourly Inmate Call Monitoring often encounter challenges such as maintaining focus during long periods of listening, handling sensitive or distressing conversations, and adhering to strict confidentiality and legal protocols. Staying alert is crucial, so taking regular breaks and using active listening techniques can help maintain concentration. It's also important to receive proper training on legal compliance and to have clear procedures for escalating any flagged calls. Collaboration with correctional staff and supervisors ensures that any potential issues are addressed swiftly and appropriately.

What is the difference between Hourly Inmate Call Monitoring vs Inmate Phone System Technician?

AspectHourly Inmate Call MonitoringInmate Phone System Technician
CredentialsBasic security or monitoring trainingTechnical certifications in telecommunication systems
Work EnvironmentCorrectional facilities, monitoring stationsTelecom maintenance sites, correctional facilities
Employer & Industry UsagePrisons, jails, detention centersCorrectional facilities, telecom service providers

Hourly Inmate Call Monitoring primarily involves overseeing inmate phone calls to ensure security and compliance, often requiring security training. In contrast, Inmate Phone System Technicians focus on installing, maintaining, and repairing inmate phone systems, requiring technical certifications. Both roles operate within correctional environments but serve different functions—monitoring versus technical support.

What are popular job titles related to Hourly Inmate Call Monitoring jobs in Minneapolis, MN?

For Hourly Inmate Call Monitoring jobs in Minneapolis, MN, the most frequently searched job titles are:

What job categories do people searching Hourly Inmate Call Monitoring jobs in Minneapolis, MN look for?

The top searched job categories for Hourly Inmate Call Monitoring jobs in Minneapolis, MN are:

What cities near Minneapolis, MN are hiring for Hourly Inmate Call Monitoring jobs?

Cities near Minneapolis, MN with the most Hourly Inmate Call Monitoring job openings:

Corrections Officer

Sherburne County, MN

Elk River, MN • On-site

$36.31 - $42.38/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago


Sherburne County rating

8.7

Company rating: 8.7 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

177th of 854 rated public administrative organizations


Job description

Salary: $36.31 - $42.38 Hourly
Location : Sherburne County Government Center, 13880 Business Center Drive NW, Elk River 55330-1692, MN
Job Type: Full Time
Job Number: 2026-01744
Department: Jail
Opening Date: 08/28/2026
Closing Date: 11/29/2026 11:59 PM Central
Job Summary
To maintain security and ensure the safety of inmates and staff within the Sherburne County Jail.
Essential Duties and Responsibilities
The following duties are normal for this position. These duties are not to be construed as exclusive or all-inclusive. Other duties may be required or assigned.
Qualification Requirements
To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties and responsibilities.
Oversee inmates during job assignments, meals, recreation, and visitation. Must report any unusual inmate activity or behavior.
Conduct security checks of buildings and grounds to ensure that inmates are securely confined.
Conduct searches of inmates, living quarters and work areas for contraband and weapons.
Converse regularly with inmates to promote an atmosphere of open staff/inmate communication. Provide information to inmates on rules, regulations, and various programs available at the jail.
Enforce the prescribed disciplinary practice of the institution, report and react to rule violations and apply appropriate sanctions.
Intervene in emergency situations such as fights, suicide attempts, medical emergencies, or fires by restraining inmates, applying life saving measures and/or first aid, performing safety measures, enforcing rules, responding to calls for assistance or by notifying proper authorities.
Administer medication and carry out treatment of medical issues according to physician's orders.
Complete all necessary inmate admissions and discharge procedures.
Admit and orientate new inmates; issue clothing, secure inmate property, inform inmates of the rules and direct them to living areas and job assignments.
Position may staff the master control area to monitor and report inmate behavior and to control the flow of movement throughout the facility.
Develop and maintain respectful and cooperative working relationships.
Regular and reliable attendance according to the department's work schedule.
Other duties as assigned.
Knowledge, Skills and Abilities Required
Knowledge of the operation, philosophy, goals, and procedures of the Sherburne County Jail.
Excellent oral and written communication skills.
Ability to make decisions in crisis, emergency, or dangerous situations.
Ability to follow written and oral instructions.
Ability to control and supervise the work, recreation and conduct of inmates.
Ability to see, hear and remember facts and circumstances to write an accurate report.
Ability to physically respond in an appropriate manner to violent and aggressive inmate behavior.
Ability to diffuse potentially violent situations.
Minimum Qualifications
An individual must meet the minimum qualifications as stated below to qualify for this position.
Both the Corrections Officer I and Corrections Officer II positions require the following:
  • Valid MN driver's license or evidence of equivalent mobility.
  • Must have excellent verbal communication skills, ability to hear normal range of radio and speech, and ability to visually observe persons and conditions. Must have ability to work independently, maintain a calm and professional manner at all times, and have the ability to physically restrain inmates if necessary.
An individual must meet the minimum qualifications as stated below to qualify for either the Corrections Officer I or Corrections Officer II position:
CORRECTIONS OFFICER I:
  • High school diploma (or equivalent) and two years of full-time work experience in any occupation
  • Pay starts at $33.94 / hour
CORRECTIONS OFFICER II:
  • One year experience as a Correctional Officer I; OR
  • Completion of two years of college or vocational technical course work in corrections, law enforcement, sociology, psychology or related social science field; OR
  • Four years experience in one of the following areas (or an equivalent combination of education and experience):
    • Corrections, law enforcement or security
    • Active military duty with an honorable discharge
    • Social case work in a welfare agency or counseling in other types of organizations
    • Classroom teaching or instructing
    • Responsible rehabilitation work, e.g., in an alcoholic rehabilitation program
    • Supervised planned recreational activities or active participation in community action programs
    • Management or supervisory work in a business or other organization that included work flow and/or direct supervision of others
    • Persuasive sales work or commissioned sales work, other than taking and filing orders as in over-the-counter sales
  • Pay starts at $36.31 / hour
Note: Candidate will be hired as a Corrections Officer I or Corrections Officer II based off of interview, hiring process, and prior work experience. CO I can be promoted to a CO II after one year of service.
Note: If you are employed as a Correctional Officer with another agency, we may be able to offer a lateral move into a similar level of pay with necessary approval; this is done on a case-by-case basis and is not guaranteed for any candidate.
Supplemental Information
Physical Requirements and Work Environment
Must be able to stand and walk for long periods of time. Must be able to perform work typically involving some combination of climbing and balancing, stooping, kneeling, crouching, and crawling. May involve lifting, carrying, pushing and/or pulling heavy objects, materials, and people (100 pounds).
Work is performed in a correctional facility supervising inmates incarcerated for committing criminal activities ranging from minor to major offenses (up to and inclusive of maximum-security inmates). This position encounters physically threatening situations requiring grappling with and/or subduing inmates.
Environmental conditions include exposure to disagreeable odors and unpleasant items (body odor, dirty clothing, human feces), hazardous chemicals, communicable diseases (T.B., hepatitis, AIDS), mentally unstable individuals and individuals under the influence of controlled substances.
Position requires the ability to work shifts associated with the 24 hour a day/7 day a week demand of the Sherburne County Jail. Overtime may be required.
Work Eligibility:
Must be eligible to work in the United States. Any offer of employment will be contingent on successful completion of a physical agility test, pre-employment physical examination, psychological examination, and background investigation.
CORRECTION OFFICER SELECTION PROCESS
Failure to successfully complete a step will disqualify your application and end the hiring process.
- Phone Interview
- Criminal Background Check
- Oral interview
- Background check
- Pre-employment physical and drug test
- Psychological evaluation
Interviews will be held approximately one day per week for the duration of this job posting. The entire hiring process typically averages between 60 and 70 days from beginning to end.
Upon job offer, candidates will be notified of shift and schedule they will be assigned to; candidates may not have a choice between options and will be required to work assignment.
Overview of shifts:
  • 8-hour shifts:
    • 6am - 230pm or 2pm - 1030pm
    • 6 days working, 3 days off rotation
  • 12-hour shifts:
    • 630am - 630pm or 630pm - 630am
    • 2 days working, 2 days off, 3 days working, 3 days off rotation
    • 5 days working, 2 days off, 2 days working, 5 days off rotation

Sherburne County offers a comprehensive benefits package, including:
  • Medical (employee, employee + spouse, employee + child(ren), or family coverage). Monthly premiums for Employee only coverage are covered 100% by the county.
    • County Contributions to VEBA and HSA plans
  • Employer paid $25,000 Term Life Policy
  • Optional Benefits:
    • Dental Insurance
    • Vision Insurance
    • Additional Supplemental Life Insurance for self, spouse and child(ren)
    • Short-Term Disability
    • Long-Term Disability
    • Flexible Spending Accounts (Health Care Reimbursement and/or Dependent Care Reimbursement Account)
    • Accident Insurance
    • Critical Illness Insurance
    • Hospital Care Insurance
    • Deferred Compensation Plan
  • Tuition Reimbursement
  • Annual Paid Time Off accrual of 21 days to start, increasing up to a maximum of 33 days per year.
  • 12 paid holidays
  • Paid Parental Leave
  • On-Site Well@Work Clinic available to Sherburne County Employees and Dependents covered under our plan.
  • Employee Assistance Program (EAP)
  • Public Employees Retirement (PERA):
Part-Time employees working less than 30 hours per week, Seasonal, Temporary and Interns are not eligible for benefits.
01
Have you engaged in sexual abuse in a prison, jail lockup, community confinement facility, juvenile facility, or other institution (as defined in 42 U.S.C. 1997)?
  • Yes
  • No

02
Veterans' Preference: Veterans preference points are awarded to qualified veterans and spouses of deceased or disabled veterans and are added to the exam results. Points are awarded subject to the provisions of Minnesota Statutes 197.455. YOU MUST SUPPLY A COPY OF YOUR DD214 (Member Copy 4). Disabled veterans must also supply a Summary of Benefits Letter from the United States Department of Veterans Affairs or an equivalent letter from a service retirement board. Spouses applying for preference points must supply their marriage certificate, the veteran's DD214, and Summary of Benefits Letter from USDVAFL or death certificate. All required documentation must be received no later than 4:30 p.m. on the posted closing date. Are you applying for veteran's preference points?
  • NO
  • YES - veteran who served on active duty 181 or more consecutive days and received an honorable discharge - see MN Stat 197.447
  • YES - veteran who served on active duty 181 or more consecutive days and received an honorable discharge and has a service connected disability
  • Yes - spouse of a veteran who served on active duty 181 or more consecutive days and received an honorable discharge and has a service connected disability (the Veteran must also be qualified to apply for the position but their service connected disability restricts them from applying for or performing the job duties).
  • YES - spouse of a deceased veteran who served on active duty 181 or more consecutive days and received an honorable discharge and had a service connected disability

03
I certify that I have read, understand, and meet the physical requirements for this position
  • Yes
  • No

04
You must have at least a high school diploma (or GED) and two years of experience in any occupation to qualify for this position. Do you meet those qualifications?
  • Yes
  • No

05
Upon hire, Corrections Officers are notified of the shift and schedule they will be assigned to. Shifts range from the day shift (6am-6:30pm), evening shift (2pm-10:30pm) and overnight shift (6:30pm-6:30am). This includes working holidays and weekends. Currently, new hires are typically assigned to the evening shift (2pm-10:30pm). I understand and am willing to be assigned to work a specific shift dependent upon the staffing needs of the jail. (Note: failure to select "YES" for this question will remove you from the recruitment process).
  • Yes
  • No

06
If, during or after your interview, Sherburne County determines that you have been convicted of a misdemeanor, gross misdemeanor or felony for which a jail sentence was or could have been imposed, you may be disqualified from this position by operation of law or county policy. I have read and understand this statement.
  • Yes
  • No

07
I affirm that the information provided is accurate and true to the best of my knowledge. I understand that any falsification may disqualify me for consideration for this and subsequent recruitments with Sherburne County for up to three years.
  • Yes
  • No

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