ZipRecruiter

Log In

1

Hourly Inmate Call Monitoring Jobs in Kentucky (NOW HIRING)

Boone County Kentucky

REGISTERED NURSE

Burlington, KY · On-site

Evaluate and address inmate non-emergency medical complaints. * Respond to emergency medical ... Follow all established treatment plans and monitor patients' progress. * Provide patient education ...

Boone County Kentucky

LICENSED PRACTICAL NURSE

Burlington, KY · On-site

$23.75 - $32.50/hr

Evaluate and address inmate non-emergency medical complaints. * Respond to emergency medical ... Follow all established treatment plans and monitor patients' progress. * Provide patient education ...

Boone County Kentucky

REGISTERED NURSE

Burlington, KY · On-site

Evaluate and address inmate non-emergency medical complaints. * Respond to emergency medical ... Follow all established treatment plans and monitor patients' progress. * Provide patient education ...

Baptist Health

Monitor Tech

Corbin, KY · On-site

$7.25/hr

Compensation $7.25 / hourly Hours Per Week 40 Number Of Positions 1 Work Schedule and Shift ... Assistwith cardiac monitoring procedures andmaintainappropriate alarmsettings. Enter patient ...

Baptist Health

Monitor Tech

Lexington, KY · On-site

$7.25/hr

Compensation $7.25 / hourly Hours Per Week 40 Number Of Positions 1 Work Schedule and Shift ... Responsible for assisting providers with cardiac monitoring, therapeutic measures, and procedures ...

next page

Showing results 1-20

All JobsHourly Inmate Call Monitoring JobsHourly Inmate Call Monitoring Jobs in Kentucky

Hourly Inmate Call Monitoring information

What is hourly inmate call monitoring?

Hourly inmate call monitoring is the process of regularly listening to and reviewing phone calls made by inmates within correctional facilities. The primary goal is to ensure facility safety, prevent criminal activity, and detect any violations of prison rules or regulations. Staff members monitor these calls on an hourly basis, either in real time or through recorded conversations, to identify suspicious behavior or information. This role requires attention to detail, confidentiality, and adherence to legal and ethical standards regarding inmate privacy and evidence handling.

What are the key skills and qualifications needed to thrive in hourly inmate call monitoring?

To thrive as an Hourly Inmate Call Monitoring professional, you need attention to detail, strong listening skills, and a high school diploma or equivalent. Familiarity with call monitoring software, audio recording systems, and secure data handling procedures is typically required. Discretion, critical thinking, and effective written communication are crucial soft skills for accurately documenting and reporting sensitive information. These abilities ensure compliance with regulations, maintain facility security, and help identify potential safety concerns in correctional environments.

What are some typical challenges faced in hourly inmate call monitoring, and how can they be managed?

Professionals in Hourly Inmate Call Monitoring often encounter challenges such as maintaining focus during long periods of listening, handling sensitive or distressing conversations, and adhering to strict confidentiality and legal protocols. Staying alert is crucial, so taking regular breaks and using active listening techniques can help maintain concentration. It's also important to receive proper training on legal compliance and to have clear procedures for escalating any flagged calls. Collaboration with correctional staff and supervisors ensures that any potential issues are addressed swiftly and appropriately.

What is the difference between Hourly Inmate Call Monitoring vs Inmate Phone System Technician?

AspectHourly Inmate Call MonitoringInmate Phone System Technician
CredentialsBasic security or monitoring trainingTechnical certifications in telecommunication systems
Work EnvironmentCorrectional facilities, monitoring stationsTelecom maintenance sites, correctional facilities
Employer & Industry UsagePrisons, jails, detention centersCorrectional facilities, telecom service providers

Hourly Inmate Call Monitoring primarily involves overseeing inmate phone calls to ensure security and compliance, often requiring security training. In contrast, Inmate Phone System Technicians focus on installing, maintaining, and repairing inmate phone systems, requiring technical certifications. Both roles operate within correctional environments but serve different functions—monitoring versus technical support.

What are the most commonly searched types of Inmate Call Monitoring jobs in Kentucky?

The most popular types of Inmate Call Monitoring jobs in Kentucky are:

What are popular job titles related to Hourly Inmate Call Monitoring jobs in Kentucky?

For Hourly Inmate Call Monitoring jobs in Kentucky, the most frequently searched job titles are:

What job categories do people searching Hourly Inmate Call Monitoring jobs in Kentucky look for?

The top searched job categories for Hourly Inmate Call Monitoring jobs in Kentucky are:

Hourly Inmate Call Monitoring jobs near you

Inmate Support Specialist

Combined Public Communications

Cold Spring, KY • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 15 days ago

Job description

Job Description: Inmate Support Specialist
Department: Tech Support
Reports To: Tech Support Manager
Position Summary
The Inmate Support Specialist is responsible for providing inmate-facing support for CPC products, services, and account-related requests. This role includes answering inmate support calls, completing required verification, reviewing Chirp and AXXS Support messages, working inmate support tickets and voicemails, and using CPC systems to research and document requests. The Specialist is expected to resolve requests, follow established procedures, and escalate issues when appropriate.
Key Responsibilities
  • Answer inbound inmate and resident support calls with professionalism, patience, and clear call control.
  • Follow CPC policies for verification, privacy, prohibited actions, account security, and facility-specific support rules.
  • Research and resolve inmate inquiries, including fund transfers, account setup, purchases, dropped call reviews, dialing assistance, device login issues, and approved reset requests.
  • Review and respond to support messages accurately and within expected service standards.
  • Monitor and respond to inmate support tickets using established queue processes.
  • Ensure calls, tickets, and support messages are updated, tracked, and closed with proper documentation.
  • Use of CPC software and internal resources, including Backoffice, Fusion, Monday, CPC View, AXXS tools, products, Teams updates, manuals, and support resource sheets, to research and document issues.
  • Document request details, actions taken, notes added, resolution, and escalation details in the appropriate system.
  • Identify repeat issues, unusual activity, potential misuse, service concerns, or customer-impacting risks and report them to management or the appropriate escalation team.
  • Escalate requests that require additional technical review, policy guidance, facility involvement, or another department’s support.
  • Stay current on CPC product changes, system updates, known issues, and support procedure changes.
  • Collaborate with other departments when support issues require additional review.
Qualifications
  • Customer service, call center, and support experience preferred.
  • Experience in the corrections-industry is a plus but not required.
  • Ability to learn CPC systems, internal software, products, support resources, and ticketing processes.
  • Basic comfort researching account information and following documented procedures.
  • Ability to follow verification, privacy, and security procedures consistently.
Non-Technical Requirements
  • Strong communication and customer service skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Strong attention to detail and sound judgment.
  • High level of accountability and follow-through.
  • Team-oriented mindset with a focus on continuous improvement.
Employment Type amp; Benefits:
This is a full-time position offering a comprehensive benefits package, including:
  • Health, Dental, and Vision Insurance
  • Ancillary Benefits
  • 401(k) Plan
  • Employee Stock Ownership Plan (ESOP)
  • PTO

Apply