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Hourly Desktop Support Jobs in Utah (NOW HIRING)

Desktop Support

Salt Lake City, UT · On-site

$19.50 - $25/hr

Desktop Support Location: Sal Lake City UT Duties include (but not limited to) 1. Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding basic ...

Desktop Support

Salt Lake City, UT · On-site

$20 - $25/hr

Title : Desktop Support Location : Sal Lake City UT(onsite) This position assists Customer with technical support of desktop computers, applications, and related technologies. Support includes ...

Desktop Support Technician

Salt Lake City, UT · On-site

$19.50 - $25/hr

Desktop Support Technician Location - Salt Lake City ,Utah Job Summary: Key Responsibilities: * Own the full PCaaS (PC as a Service) lifecycle: deployment, new-hire setups, hardware refreshes, and ...

C2C We are looking for 2 Hands & Feet Support Technicians to support an onsite activity at our customer's Utah office. The client is aiming to complete this activity this Monday to Wednesday, so we ...

Top Skills 1. 5+ years of Desktop Support 2. Experience with Deployments & Reimaging hardware & network troubleshooting 3. Hardware support like laptops, desktops, printer, mobile devices, handhelds ...

... and supporting team member with eager, can-do attitude Strong knowledge of current desktop and laptop operating systems and hardware Ability to install and troubleshoot Microsoft Office and other ...

... supporting team member with eager, can-do attitude • Strong knowledge of current desktop and laptop operating systems and hardware • Ability to install and troubleshoot Microsoft Office and other ...

Help Desk Anst II

UT · On-site

$61K - $104K/yr

Resolve access requests for user accounts and other desktop support functions * Where possible, use automated tools and scripts to improve efficiency and accuracy * Provide technical assistance ...

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Hourly Desktop Support information

What is the difference between Hourly Desktop Support vs Help Desk Technician?

AspectHourly Desktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL
Work EnvironmentOn-site, client locations, or remoteHelp desk, call center, or remote
Employer & Industry UsageIT service providers, corporate ITIT support, corporate, or MSPs
Common Search & ComparisonYesYes

Hourly Desktop Support and Help Desk Technician roles both involve troubleshooting and resolving technical issues. However, Hourly Desktop Support often emphasizes on-site or remote hardware and software support for individual users, while Help Desk Technicians typically handle remote support via phone or ticketing systems. Both roles require similar certifications and are common in IT support environments, but their work settings and daily tasks may differ slightly.

What are the most commonly searched types of Desktop Support jobs in Utah?

The most popular types of Desktop Support jobs in Utah are:

What are popular job titles related to Hourly Desktop Support jobs in Utah?

For Hourly Desktop Support jobs in Utah, the most frequently searched job titles are:

What job categories do people searching Hourly Desktop Support jobs in Utah look for?

The top searched job categories for Hourly Desktop Support jobs in Utah are:

Desktop Support

Noblesoft Technologies

Salt Lake City, UT • On-site

$19.50 - $25/hr

Contractor

Re-posted 8 days ago


Job description

Title: Desktop Support

Location: Sal Lake City UT
 

Duties include (but not limited to)
1. Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding basic network/desktop/laptop support, Printers, PDAs, iPhone/iPad & other Smart Devices
2. Break-fix, troubleshoot and resolve software issues; Reimaging computers/hard drives
3. IMACD function including installation and decommission
4. Backing up and restoring user data, settings and associated systems administration activities
5. Assist ServiceDesk/Remote Desktop Support teams for hands and feet coordination efforts
6. Assist on Incident and Problem management activities
7. Taking ownership of issues through to resolution on all appropriate requests
8. Categorize and prioritize end user support requests (Incidents) and service requests by utilizing ticketing system to track tickets and provide up-to-date status and information
9. Move equipment associated with escalated incidents and service requests
10. Performing asset inventory activities as needed
11. Recommends and/or performs upgrades on systems to ensure longevity
12. Works with procurement staff to purchase hardware and software
13. Maintain spare parts/ inventory list on a monthly basis and coordinate for any disposal requests
14. Provide trade show planning and support, setup, test, training, logistics and maintenance of all required Workstation and peripheral equipment at the site.
15. Be available for Oncall support during afterhours as and when necessary for Priority 1 & 2 Incidents
16. Adhere to ticket response and resolution SLA’s as agreed upon with the customer
17. Basic understanding of DHCP, DNS, IP addressing and sub netting & Basic understanding of fixing Wireless LAN, Ethernet desktop configuration issues

18 Support during Town Halls, Board Meetings, Executive Conferences, Auditorium Meetings. Desired experience on supporting Cisco, Avaya, Logitech or MS Teams Room

19. Smart hands support for Rack & Stack of Server, Storage, Network & Firewall components

20. Provide basic to intermediate support for IDF & MDF closets including but not limited to providing console access, checking & reporting UPS & Cooling alerts, PDU’s, patch panel & structured cabling

21. If necessary & required liaise with Third Party Vendors & support for resolving complex or OEM related issues
Desired Experience:
• At least 7-10 years of experience in the field or in a related area required
• Strong Microsoft Office skills (Outlook, Word, Excel, Powerpoint etc)
• Strong Microsoft Operating System installation and troubleshooting skills, experience on Mac OS is an added advantage

• Knowledge of Mobile OS like iOS, iPadOS & Android
• Strong Break / Fix skills Desktops, Workstations, Notebooks and Printers and Handhelds
• Broad experience of IT with basic understanding of  Networks, Servers and Telecoms
• Strong Customer service skills
• Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels
• Strong written and verbal communication skills
• Must be detail oriented and self-motivated
• Background security check required

• High School Diploma  or higher degree is preferred but not a showstopper for ideal candidate

• Comp TIA A+ or Apple Mac Certified Technician or Microsoft Certified Desktop Support Technician is desired

• Knowledge & usage of at least one or more ITSM tools like Service Now, Fresh Service etc. will be preferred

• Ready to travel & support in a 5-10 mile Campus Radius