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Hotel Services Manager Jobs (NOW HIRING)

KMD HOTEL GROUP II

Hotel Manager

North Charleston, SC · On-site

$55K - $90K/yr

As the Hotel Manager, you will provide strategic direction for the company and supervise the ... Develop and implement a strong marketing strategy to promote the hotel's services * Communicate ...

KMD HOTEL GROUP II

Hotel Manager

North Charleston, SC · On-site

$55K - $90K/yr

As the Hotel Manager, you will provide strategic direction for the company and supervise the ... Develop and implement a strong marketing strategy to promote the hotel's services * Communicate ...

KMD HOTEL GROUP II

Hotel Manager

North Charleston, SC · On-site

$55K - $90K/yr

As the Hotel Manager, you will provide strategic direction for the company and supervise the ... Develop and implement a strong marketing strategy to promote the hotel's services * Communicate ...

Days Inn Pittsburgh

Hotel Manager

Pittsburgh, PA · On-site

$60K/yr

Our ideal applicant is dedicated to providing excellent service and has at least 5 years of hospitality experience, preferably in a hotel management role. As the general manager, you will be in ...

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Hotel Services Manager information

See salary details

$33K

$64.1K

$131K

How much do hotel services manager jobs pay per year?

As of Sep 12, 2026, the average yearly pay for hotel services manager in the United States is $64,068.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,000.00 and $71,000.00 per year, depending on experience, location, and employer.

What is a hotel services manager?

Hotel Services Managers are professionals responsible for overseeing the daily operations of a hotel, ensuring that guests receive quality service and that all departments run smoothly. Their duties often include managing staff, coordinating housekeeping, front desk, and maintenance, as well as handling guest complaints and ensuring compliance with health and safety regulations. They play a key role in maintaining standards and maximizing guest satisfaction, which contributes to the hotel's reputation and profitability.

What are the key skills and qualifications needed to thrive as a hotel services manager, and why are they important?

To thrive as a Hotel Services Manager, you need strong organizational skills, hospitality management knowledge, and typically a degree in hospitality or a related field. Familiarity with property management systems (PMS), reservation platforms, and housekeeping management tools is often required. Leadership, problem-solving, and excellent interpersonal communication help you create positive guest experiences and motivate staff. These skills ensure efficient hotel operations, high guest satisfaction, and effective team management in a dynamic environment.

What are some common challenges faced by a hotel services manager, and how can they be effectively managed?

Hotel Services Managers often encounter challenges such as balancing guest satisfaction with operational efficiency, managing a diverse team, and quickly addressing unexpected issues like last-minute bookings or maintenance concerns. Effective communication, strong organizational skills, and proactive problem-solving are essential for success in this role. Building a supportive team environment and staying adaptable to changing guest needs can help managers maintain high service standards and a positive work atmosphere.

What cities are hiring for Hotel Services Manager jobs?

Cities with the most Hotel Services Manager job openings:

What states have the most Hotel Services Manager jobs?

States with the most job openings for Hotel Services Manager jobs include:

What are popular job titles related to Hotel Services Manager jobs?

For Hotel Services Manager jobs, the most frequently searched job titles are:

Hotel Services Manager jobs near you
Infographic showing various Hotel Services Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, and 3% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $64,068 per year, or $30.8 per hour.

Hotel Services Representative - Full Time

Bay Saint Louis, MS

Hollywood Casino Gulf Coast
Gambling Activities • 501 - 1,000 employees
Learn more about Hollywood Casino Gulf Coastexternal

Full-time

Medical, Retirement, PTO

Posted 23 days ago

Job description

Introduction...

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

Responsibilities

For ALL Roles:

  • Maintains knowledge of property amenities, events, and local area services to assist guests effectively.
  • Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
  • Assists with Pool and Hollydeck duties to include but not limited to picking up towels and trash, running food items to guests, checking wristbands, and responding to guest inquiries. Reports issues to Hotel Services leadership. 
  • Responsible for ensuring compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
  • Maintains strict confidentiality in all departmental and company matters.


Hotel Services Representative

  • Assigns and assists guests with hotel room reservations and arrivals.
  • Provides friendly, professional, & efficient service to guests during check-in, check-out, and throughout their stay.
  • Assists guests with hotel reservations, questions, and concerns, ensuring problems are resolved promptly.
  • Processes payments, verifies identification, and ensures accurate account posting in accordance with established guidelines.
  • Delivers items to guest rooms as needed included but not limited to @Your Door orders, sundry items, etc.
  • Notifies Hotel Services leadership of guest issues, maintenance concerns, or policy violations.
  • Answers phones, responds to inquiries, and performs clerical duties as assigned.

RV Park Attendant:

  • Assigns and assists guests with RV park site reservations and arrivals.
  • Collects and accounts for all RV site revenue in compliance with company policies.
  • Provides friendly, professional, & efficient service to guests during check-in, check-out, and throughout their stay.
  • Responsible for accurately completing web check-ins for hotel and RV park arrivals.
  • Answers phones, responds to inquiries, and performs clerical duties as assigned.
  • Responsible for inspecting RV Park and all related amenities. Submits an IT or Maintenance ticket for applicable issue(s) and reports issues to Hotel Services leadership.
  • Ensures RV Park is always neat and guest ready. Notifies Hotel Services leadership of guest issues, maintenance concerns, or policy violations.
 

RequirementsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be 18 years of age or older.

  • General Education Degree (GED) or High School Diploma; one to six months of related experience and/or training; or equivalent combination of education and experience.
  • Must have strong interpersonal skills.
  • Must be proficient in Microsoft applications (Excel, Word, Outlook, and Internet Explorer). Hotel reservation system experience preferred but not required.
  • Must have excellent written and verbal communication skills.
  • Must be able to count money and change correctly.
  • Must be able to work high-volume days, nights, holidays, and weekends, as needed.
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
  • Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
  • Must successfully complete ServSafe training certification course.

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