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Hotel Reception Front Desk Jobs in Silver Spring, MD

Motel 6

Hotel Front Desk

Catonsville, MD · On-site

$13.50 - $17/hr

... Front Desk in accordance with hotel standards; maintain a friendly and warm demeanor at all times. • Handle requests for information mail and messages in an efficient and courteous manner. • ...

Studio 6 Suites

Hotel Front Desk

Catonsville, MD · On-site

$15 - $15.25/hr

... Front Desk in accordance with hotel standards; maintain a friendly and warm demeanor at all times. • Handle requests for information mail and messages in an efficient and courteous manner. • ...

Studio 6 Suites

Hotel Front Desk

Catonsville, MD

$15 - $15.25/hr

Greet and welcome all guests approaching the Front Desk in accordance with hotel standards; maintain a friendly and warm demeanor at all times. * Handle requests for information mail and messages in ...

Studio 6 Suites

Hotel Front Desk

Catonsville, MD · On-site

$15 - $15.25/hr

Greet and welcome all guests approaching the Front Desk in accordance with hotel standards; maintain a friendly and warm demeanor at all times. Handle requests for information mail and messages in an ...

Bragg Hospitality

Hotel - Front Desk Agent

Alexandria, VA · On-site

$16 - $17.50/hr

About the Job We're looking for a friendly, reliable Front Desk Agent to be the face of our hotel. You'll welcome guests, run the front desk, help drive sales, and keep the property running smoothly.

Bragg Hospitality

Hotel Front Desk Agent

Alexandria, VA · On-site

$15.25 - $19.25/hr

About the Job We're looking for a friendly, reliable Front Desk Agent to be the face of our hotel. You'll welcome guests, run the front desk, help drive sales, and keep the property running smoothly.

Phoenix Park Hotel

Front Desk Agent

Washington, DC · On-site

$23.91/hr

FRONT DESK AGENT WANTED Phoenix Park Hotel | Washington, DC Starting Pay: $23.91/hour Benefits Start the 1st of the Month After 30 Days! Why Join Us? Medical, Dental & Vision Insurance Paid Time Off ...

Quest Dental

Front Desk

Baltimore, MD · On-site

$25 - $27/hr

Preferences 3+ years of front desk or reception experience (dental experience preferred). Proficiency in managing schedules, handling insurance verifications, and processing payments. Excellent ...

Sonesta International Hotels

Front Desk Manager

Washington, DC · On-site

$19.25 - $25/hr

The 8th largest hotel company in the U.S.-and growing fast. An epic blend of full-service and ... Summary The Front Desk Manager is responsible for consistently delivering results that contribute ...

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All JobsHotel Reception Front Desk JobsHotel Reception Front Desk Jobs in Silver Spring, MD

Hotel Reception Front Desk information

See Silver Spring, MD salary details

$10

$17

$22

How much do hotel reception front desk jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for hotel reception front desk in Silver Spring, MD is $17.28, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.13 per hour, depending on experience, location, and employer.

What are the main responsibilities of a hotel reception front desk staff?

Hotel reception front desk staff are responsible for greeting guests, checking them in and out, handling reservations, and providing information about the hotel and local area. They manage guest inquiries, handle payments, and resolve any issues or complaints that may arise during a guest's stay. Additionally, they coordinate with housekeeping and other departments to ensure guests have a pleasant and comfortable experience.

What are the key skills and qualifications needed to thrive as a hotel reception front desk associate, and why are they important?

To thrive as a Hotel Reception Front Desk associate, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with property management systems (PMS) like Opera or Maestro and basic office software is commonly required. Outstanding communication, problem-solving, and a welcoming demeanor help you excel by creating positive guest experiences. These skills and qualities are vital for ensuring efficient operations and guest satisfaction in a hospitality environment.

What are some common challenges faced by hotel reception front desk staff, and how can they be managed effectively?

Hotel reception front desk staff often encounter challenges such as handling guest complaints, managing overbookings, and balancing multiple tasks during busy check-in and check-out periods. Successfully addressing these situations requires strong communication skills, patience, and the ability to stay calm under pressure. Many hotels provide ongoing training and support from supervisors to help staff develop effective problem-solving strategies and maintain excellent guest service, even during high-stress times.

How to become a hotel reception front desk?

To become a hotel reception front desk staff, candidates typically need a high school diploma or equivalent and strong communication and customer service skills. Prior experience in hospitality or retail can be helpful, and familiarity with hotel management software is often preferred. Some positions may require on-the-job training or certifications in hospitality or customer service.

What does a hotel reception front desk do at a hotel?

A hotel reception front desk employee is responsible for greeting guests, checking them in and out, managing reservations, and providing information about hotel services and local attractions. They handle phone calls, process payments, and address guest inquiries to ensure a smooth stay. Strong communication skills and familiarity with booking software are essential for this role.

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What job categories do people searching Hotel Reception Front Desk jobs in Silver Spring, MD look for?

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Hotel Reception Front Desk jobs near you

Hotel Front Desk Manager

Renaissance Baltimore Harborplace Hotel

Baltimore, MD

$64K/yr

Full-time

Posted 12 days ago

Job description

Join our team at the Renaissance Baltimore Harbor Place as the Front Desk Manager. The Front Office Manager (AFOM) manages the daily operations, guest services, and staff at a hotel's front desk.

Key responsibilities include handling guest complaints, managing check-ins/check-outs, scheduling staff, ensuring brand standards, and stepping in to lead the team.


Compensation:

$59,000 - $64,000 yearly


Responsibilities:
  • Operational Leadership: Manage daily front desk operations, including guest registration, room assignments, and checkout procedures.
  • Guest Relations: Resolve high-level guest complaints efficiently to ensure satisfaction.
  • Staff Supervision: Supervise, train, and schedule front desk staff, bell/door staff, and concierge.
  • Administrative Duties: Assist with payroll, performance evaluations, and reporting.
  • Revenue Management: Assist in maximizing room revenue through upselling and monitoring room rates.
  • Collaboration: Coordinate with Housekeeping, Maintenance, and Security departments to ensure seamless guest service.

Qualifications:
  • Education: A high school diploma or GED is required; a bachelor's degree in Hospitality or Business Administration is preferred.
  • Experience: 2–3 years of front desk or guest services experience, often with prior supervisory experience.
  • Skills: Strong leadership, communication, and interpersonal skills, along with proficiency in hotel property management systems (PMS).
  • Physical Demands: Ability to stand for long periods and work flexible hours, including weekends and holidays.

About Company

Discover Renaissance Baltimore Harborplace Hotel, located on Baltimore’s famed Inner Harbor. The hotel offers 31,000 square feet of event space, 21 breakout spaces, 622 guest rooms, an on-site business center, fitness center, restaurant, coffee shop, and lounge.

We value our team and are committed to supporting their professional growth, well-being, and work-life balance. We offer a competitive benefits package that may include:

  • Competitive salary
  • Health, dental, and vision insurance
  • Paid time off, holidays, and sick leave
  • Professional development and training opportunities
  • Career advancement and internal growth opportunities
  • Employee recognition and reward programs
  • A collaborative, inclusive, and supportive work environment