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Front Desk Hotels Jobs in Silver Spring, MD (NOW HIRING)

Gulph Creek Hotels

Front Desk Supervisor

Baltimore, MD · On-site

$17 - $21.75/hr

Ensures hotel standards and services contribute to the delivery of consistent guest service * Implements and demonstrates the Gulph Creek Hotels pillars on a daily basis. Front Desk Operations * Lead ...

Meyer Jabara Hotels

Front Desk Clerk

Baltimore, MD · On-site

$14 - $17.25/hr

He or she is also responsible for safeguarding both the hotel's guests and its assets by following all established in the hotel's policies and procedures. The Front Desk Agent is responsible for ...

Meyer Jabara Hotels

Front Desk Clerk

Baltimore, MD · On-site

$14 - $17.25/hr

He or she is also responsible for safeguarding both the hotel's guests and its assets by following all established in the hotel's policies and procedures. The Front Desk Agent is responsible for ...

sonesta

Front Desk Manager

Washington, DC · On-site

$19.25 - $25/hr

The Front Desk Manager also represents the hotel with all guests in absence of the General Manager and Operations Manager. Will also function as a Guest Service Agent. Job responsibilities include:

Meyer Jabara Hotels

Front Desk Clerk

Baltimore, MD · On-site

$15 - $16/hr

He or she is also responsible for safeguarding both the hotel's guests and its assets by following all established in the hotel's policies and procedures. The Front Desk Agent is responsible for ...

Driftwood Hospitality Management

Front Desk Agent

Rockville, MD · On-site

$14.50 - $18.25/hr

Front Desk Agent The Hilton Washington DC/Rockville Hotel & Executive Meeting Center is looking for a friendly and dependable Front Desk Agent to join the team. Front Desk Agents are responsible for ...

Meyer Jabara Hotels

Front Desk Clerk

Baltimore, MD · On-site

$14 - $17.25/hr

He or she is also responsible for safeguarding both the hotel's guests and its assets by following all established in the hotel's policies and procedures. The Front Desk Agent is responsible for ...

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Front Desk Hotels information

See Silver Spring, MD salary details

$9

$16

$21

How much do front desk hotels jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for front desk hotels in Silver Spring, MD is $16.19, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $17.88 per hour, depending on experience, location, and employer.

What is a front desk hotel staff member responsible for?

Front desk hotel staff are responsible for greeting guests, handling check-ins and check-outs, managing reservations, and addressing guest inquiries. They serve as the primary point of contact for guests during their stay, ensuring a positive experience. Additionally, they handle administrative tasks such as processing payments, coordinating with housekeeping, and providing information about hotel amenities and local attractions.

What are the biggest challenges front desk hotel staff typically face during busy seasons, and how can they effectively manage them?

During peak travel seasons, Front Desk Hotel staff often encounter high guest volumes, frequent check-ins and check-outs, and occasional overbookings. Managing these challenges requires excellent organizational skills, the ability to stay calm under pressure, and effective communication with guests and other hotel departments. Being proactive with problem-solving and using hotel management software efficiently can help streamline operations and ensure guest satisfaction even during the busiest times.

What are the key skills and qualifications needed to thrive as a front desk hotel clerk, and why are they important?

To thrive as a Front Desk Hotel Clerk, you need strong organizational skills, attention to detail, and a high school diploma or equivalent, with hospitality experience often preferred. Familiarity with property management systems (PMS), reservation software, and basic office equipment is typically required. Exceptional customer service, problem-solving abilities, and clear verbal communication distinguish top performers in this role. These skills and qualities are vital for ensuring guest satisfaction, smooth operations, and a positive first impression of the hotel.

What is the difference between Front Desk Hotels vs Receptionist?

AspectFront Desk HotelsReceptionist
CredentialsHigh school diploma, hospitality trainingHigh school diploma, customer service skills
Work EnvironmentHotels, hospitality industryOffices, various industries
Employer & Industry UsageHotels, resorts, hospitality businessesCorporate offices, clinics, hotels
Common Search & ComparisonYesYes

Front Desk Hotels specifically refers to hotel reception staff responsible for guest check-in, reservations, and customer service within the hospitality industry. Receptionist is a broader role found across multiple industries, including healthcare, corporate, and hospitality, with similar duties but less industry-specific focus. While both roles involve customer interaction and administrative tasks, Front Desk Hotels positions are tailored to the hotel environment, requiring hospitality-specific skills and knowledge.

How to work in front desk hotels?

To work as a front desk hotel employee, candidates typically need good communication and customer service skills, along with basic computer proficiency. A high school diploma or equivalent is usually required, and some positions may require previous experience or relevant certifications. The role involves handling guest check-ins and check-outs, managing reservations, and addressing guest inquiries in a fast-paced environment.

Is front desk hotel staff a hard job?

Front desk hotel staff roles can be demanding as they require strong customer service skills, multitasking, and handling guest inquiries or complaints. The job often involves working flexible hours, including nights, weekends, and holidays, and requires the ability to stay calm under pressure. Physical stamina and basic computer skills are also important for managing reservations and check-ins.

What does a front desk hotel worker do?

A front desk hotel worker, often called a front desk clerk or receptionist, is responsible for checking guests in and out, managing reservations, providing information about the hotel and local area, and handling guest inquiries or complaints. They typically use hotel management software and need good communication and customer service skills. The role often requires working flexible hours, including nights and weekends.

What front desk jobs pay the most?

Senior front desk roles such as hotel managers or front office managers typically offer the highest pay within front desk jobs, often earning higher salaries due to increased responsibilities and experience requirements. These positions may require management skills, industry certifications, and extensive customer service experience. Compensation varies by location and hotel size but generally exceeds entry-level front desk clerk wages.

What are popular job titles related to Front Desk Hotels jobs in Silver Spring, MD?

For Front Desk Hotels jobs in Silver Spring, MD, the most frequently searched job titles are:

What job categories do people searching Front Desk Hotels jobs in Silver Spring, MD look for?

The top searched job categories for Front Desk Hotels jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for Front Desk Hotels jobs?

Cities near Silver Spring, MD with the most Front Desk Hotels job openings:

Front Desk Hotels jobs near you
Infographic showing various Front Desk Hotels job openings in Silver Spring, MD as of August 2026, with employment types broken down into 75% Full Time, 22% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $33,684 per year, or $16.2 per hour.

Front Desk Manager

Washington, DC

Sonesta International Hotels
Traveler Accommodation • 10K+ employees

7.0

Company rating: 7.0 out of 10

Based on 46 frontline employees who took The Breakroom Quiz

25th of 108 rated hotels

People enjoy working here

Recommended by students

Recommended by parents

Learn more about Sonesta International Hotelsexternal

$65K - $68K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 hours ago

Job description

We're People People. Are you?


We're Sonesta International Hotels-the 8th largest hotel company in the U.S. (and growing fast 🚀).


With a dynamic mix of full-service and focused hotels across major cities, our diverse portfolio of owned, managed, and franchised properties means we're everywhere our guests need us to be.

But here's the thing-we're not just in the business of hotels, we're in the business of people. We bring service with passion, loyalty with purpose, and create experiences that genuinely connect-delivering quality, value, and memorable stays across 1,000+ properties in eight countries (and counting).


What this role is all about


The Front Desk Manager is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk. The main focus of the role is the training, managing, and scheduling of the front desk team. This role also assists the Front Office Manager with the accounting and human resources functions of the Front Office.
The Front Desk Manager serves as the lead point person with regard to the Front Desk technology systems and in-house guest marketing initiatives. The Front Desk Manager also represents the hotel with all guests in absence of the General Manager and Operations Manager. Will also function as a Guest Service Agent.

What you'll be doing

FrontDeskManager

What this role is all about

Are youa peopleperson with a passion for hospitality?Firstimpressions matter - and our Front Office team helps set the tone for every guest stay. As the Front Desk Manager,you'lllead the daily operations of the front desk while creating seamless, welcoming, and memorable guest experiences from check-in to check-out.

This role is perfect for someone who thrives in a fast-paced hospitality environment and loves balancing guest service, team leadership, and hotel operations. You'll oversee Front Desk operations, support guest satisfaction, lead and develop teams, and help ensure every guest interaction reflects the warmth and energy of Sonesta's People People culture.

Ifyou'reservice-driven, organized, collaborative, and passionate about hospitality leadership -we'dlove to meet you.

What you'll be doing

Lead day-to-day Front Office operations including Front Desk,Bell Services, Valet Services,guestservices, check-in/check-out processes, and lobby experience management.

Supervise, train, schedule, coach, and develop Front Desk Agents, Bell/Valet Staff, possibly Concierge Staffand guest service teams to deliver exceptional hospitality experiences.

Ensure smooth hotel operations while maintaining high levels of guest satisfaction, service quality, and operational efficiency.

Monitor guest feedback, online reviews, service recovery situations, and guest concerns to ensure prompt and professional resolution.

Oversee room inventory management, room assignments, reservations coordination, upselling initiatives, and occupancy optimization.

Partner closely with Housekeeping, Engineering, Food & Beverage, Revenue Management, and hotel leadership teams to support seamless guest experiences.

Support hiring, onboarding, employee engagement, performance management, and ongoing team development initiatives.

Monitor departmental productivity, labor management, operational reporting, cash handling, and Front Office financial performance.

Ensure compliance with hotel operational standards, safety procedures, brand standards, and guest service expectations.

Maintain strong knowledge of PMS systems, reservations systems, hotel procedures, loyalty programs, and hospitality operations.

Support VIP arrivals, group business, special requests, and elevated guest experience opportunities.

Help create a welcoming, energetic, and guest-focused environment aligned with Sonesta's People People philosophy.

Any otherdutiesas assigned

What great looks like

Bachelor's degree in Hospitality Management, Business, or related field preferred.

3+ years of Front Office, hotel operations, guest services, or hospitality leadership experience preferred.

Previous supervisory or management experience within hotels or hospitality environments preferred.

Strong knowledge of Front Desk operations, PMS systems, reservations, room inventory management, and guest service standards.

Excellent communication, leadership, conflict resolution, and customer service skills.

Ability to multitask and thrive in a fast-paced hospitality environment.

Strong organizational, problem-solving, and operational management skills.

Experience managing guest recovery situations and creating exceptional guest experiences.

A passion for hospitality, leadership, teamwork, guest engagement, and operational excellence.

Flexible availability including mornings, evenings, weekends, holidays, and on-call support as needed.


Anticipated Pay Range & Additional Job Information

$65,120.00 - $68,120.00 Base pay offered may vary depending on various factors including but not limited to job related knowledge, skills and job specific experience/overall experience.


How we reward you


At Sonesta, we know showing up for our guests starts with showing up for our people. That means supporting your health, your financial future, and everything in between.


Here's a snapshot of what we offer:


  • Medical, Dental & Vision Insurance
  • Health Savings Account (HSA) with Company Match
  • 401(k) Retirement Plan with Company Match
  • Paid Vacation & Sick Time
  • Paid Parental Leave
  • Company-Paid Life Insurance
  • Company-Paid Short-Term & Long-Term Disability
  • Hospital Indemnity, Critical Illness & Accident Insurance
  • Educational Assistance
  • Sonesta Hotel Discounts (yes, you'll want to use these )
  • Additional Perks & Employee Discounts

Our Commitment to You


Sonesta is proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.


Before You Apply


To be considered, please complete the full application in addition to submitting your resume. Incomplete applications will not be reviewed.


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