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Hotel Operations Manager Jobs in Boston, MA (NOW HIRING)

Seaport Hotel

Conference Services Manager

Boston, MA · On-site

$75K/yr

Overview About the Role Seaport Hotel is seeking a dynamic Conference Services Manager to serve as the key liaison between our clients and hotel operations. In this highly visible role, you'll manage ...

Seaport Hotel

Conference Services Manager

Boston, MA · On-site

Overview About the Role Seaport Hotel is seeking a dynamic Conference Services Manager to serve as the key liaison between our clients and hotel operations. In this highly visible role, you'll manage ...

Giri Hotel Management

Task Force Manager

Quincy, MA · On-site

We're looking for a versatile, hands-on Task Force Manager to support hotel operations across our properties throughout New England. This role is built for a hospitality leader who thrives on variety ...

Giri Hotel Management LLC

Task Force Manager

Quincy, MA · On-site

$75K - $90K/yr

Description We're looking for a versatile, hands-on Task Force Manager to support hotel operations across our properties throughout New England. This role is built for a hospitality leader who ...

Planned Companies

Operations Manager

Boston, MA · On-site

Planned Companies - Operations Manager (6-12 month assignment) Location : Boston MA Salary : $70 ... Experience in a field supervisory or management level position, previous janitorial or hotel-like ...

Planned Companies

Operations Manager

Boston, MA · On-site

$350/wk

Ensures the Concierge Operations are operating effectively and in accordance with Property ... Experience in a field supervisory or management level position, previous janitorial or hotel-like ...

Planned Companies

Operations Manager

Boston, MA · On-site

Planned Companies - Operations Manager Location : Boston MA Salary : $72,500 + $350 bi-weekly car ... Experience in a field supervisory or management level position, previous janitorial or hotel-like ...

Planned Companies

Operations Manager

Boston, MA · On-site

Planned Companies - Operations Manager Location : Boston MA Salary : $72,500 + $350 bi-weekly car ... Experience in a field supervisory or management level position, previous janitorial or hotel-like ...

Planned Companies

Operations Manager

Boston, MA · On-site

$88 - $94/hr

Planned Companies - Operations Manager Location: Boston MA Salary: $70,000 + $350 weekly car ... Experience in a field supervisory or management level position, previous janitorial or hotel-like ...

Planned Companies

Operations Manager

Boston, MA

Planned Companies - Operations Manager Location : Boston MA Salary : $72,500 + $350 bi-weekly car ... Experience in a field supervisory or management level position, previous janitorial or hotel-like ...

Benchmark

PM Ops Manager

Marlborough, MA · On-site

Oversee the daily evening operations of the hotel, ensuring exceptional guest service and smooth ... Proficiency with hotel property management systems is preferred. * Ability to work evenings ...

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Showing results 21-40

All JobsHotel Operations JobsHotel Operations Manager JobsHotel Operations Manager Jobs in Boston, MA

Hotel Operations Manager information

See Boston, MA salary details

$32.6K

$59.8K

$101K

How much do hotel operations manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for hotel operations manager in Boston, MA is $59,796.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,500.00 and $69,000.00 per year, depending on experience, location, and employer.

What does a hotel operations manager do?

A hotel operations manager looks after the daily operations of a hotel, lodge, or motel. Your duties include hiring and training new staff, maintaining budgets, ordering supplies and equipment for the hotel, and creating and maintaining work schedules. The career requires you have several qualifications, such as a degree in hospitality management, particularly for work at a larger hotel, or several years of experience in a similar job. Important skills include leadership ability, close attention to detail, and verbal and written communication. You must be comfortable interacting with clients and paying close attention to their needs while in your establishment.

What are the key skills and qualifications needed to thrive as a hotel operations manager and why are they important?

To thrive as a Hotel Operations Manager, you need strong leadership, organizational, and hospitality management skills, typically backed by a degree in hospitality or business administration and relevant industry experience. Familiarity with property management systems (PMS), reservation software, and compliance standards is essential. Exceptional interpersonal skills, problem-solving abilities, and adaptability help you lead teams and ensure guest satisfaction. These competencies are crucial for maintaining smooth daily operations, upholding service quality, and driving overall hotel success.

What are the main challenges a hotel operations manager faces when coordinating different departments, and how can they be overcome?

A Hotel Operations Manager often navigates challenges like aligning the goals of various departments—such as housekeeping, front desk, and food & beverage—to ensure seamless guest experiences. Communication gaps and conflicting priorities can arise, especially during busy periods. To overcome these challenges, successful managers hold regular interdepartmental meetings, implement clear standard operating procedures, and foster a culture of collaboration and open feedback. This proactive approach helps maintain service consistency and supports the overall operational efficiency of the hotel.

What is operations management in hotels?

Operations management in hotels involves overseeing daily activities to ensure smooth functioning of services such as front desk, housekeeping, maintenance, and food service. Hotel operations managers coordinate staff, manage budgets, and implement procedures to enhance guest experience and operational efficiency.
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Hotel Operations Manager jobs near you
Infographic showing various Hotel Operations Manager job openings in Boston, MA as of August 2026, with employment types broken down into 83% Full Time, 13% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $59,796 per year, or $28.7 per hour.

Retail Operations Manager

White Elephant Resorts

Boston, MA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

White Elephant Resorts is seeking a highly organized, creative, and hands-on Retail Operations Manager to support and grow our retail business across our iconic resort destinations in Nantucket, Palm Beach and Aspen along with our online storefront.

*Position can be based in either Boston or Nantucket and involves travel

This is an exciting opportunity for someone who thrives in a fast-paced, collaborative environment and loves blending operations, merchandising, e-commerce, and brand storytelling.

As Retail Operations Manager, you’ll oversee the day-to-day execution of retail initiatives across multiple luxury properties while helping shape a cohesive and elevated brand experience both in-store and online.

Key responsibilities include:

  • Managing retail operations across Nantucket, Palm Beach, Aspen, and e-commerce platforms
  • Coordinating seasonal store setups, merchandising refreshes, and inventory management
  • Maintaining and updating Shopify product listings, collections, imagery, and online merchandising
  • Supporting product launches, promotions, and retail marketing initiatives
  • Partnering with creative, marketing, social media, hotel operations, and finance teams
  • Coordinating with vendors, logistics partners, photographers, and external agencies
  • Assisting with photoshoots, creative productions, and special retail projects
  • Helping identify operational improvements that enhance retail performance and guest experience

We’re seeking someone who is equal parts organized operator and creative problem-solver.

Qualifications:

  • 2+ years of experience in retail operations, merchandising, e-commerce, project management, or a related field
  • Strong organizational skills with exceptional attention to detail
  • Ability to manage multiple priorities in a dynamic environment
  • Excellent communication and project coordination skills
  • Experience with Shopify and inventory management systems preferred
  • Background in luxury hospitality, retail, fashion, or lifestyle brands is a plus
  • Positive, team-oriented attitude with a hands-on approach
  • Willingness to travel seasonally to Nantucket and occasionally to Palm Beach and Aspen

Why Join White Elephant Resorts?

At White Elephant Resorts, we create exceptional guest experiences rooted in timeless style, hospitality, and thoughtful design. This role offers the opportunity to work across some of the most beautiful luxury destinations while contributing to a growing lifestyle and retail brand.

Rated by The Boston Globe as one of the Top Places to Work in Massachusetts, White Elephant Resorts is a collection of elite properties which includes White Elephant Nantucket, White Elephant Palm Beach, The Wauwinet, Jared Coffin House, The Cottages at Nantucket Boat Basin, Nantucket Boat Basin and White Elephant Aspen.

White Elephant Resorts is a premier employer with spectacular benefits and compensation, including a competitive salary and bonus package; health, vision and dental; paid vacation; vested 401(K) plan; life insurance; long term care; health club reimbursement; dining, retail and hotel discounts and much more.

Apply today and help shape the future of retail at White Elephant Resorts.

Apply