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Hotel Operations Manager Jobs in Boston, MA (NOW HIRING)

Meyer Jabara Hotels

Operations Manager

Boston, MA · On-site

Meyer Jabara Hotels has distinguished itself as an employer of choice, attracting innovative and ... Operations Manager | Cambria Hotel Boston Downtown Are you a hands-on hospitality leader with a ...

mjh

Operations Manager

Boston, MA · On-site

Operations Manager | Cambria Hotel Boston Downtown Are you a hands-on hospitality leader with a passion for service, standards, and making every guest experience exceptional? Cambria Hotel Boston ...

mjh

Operations Manager

Boston, MA · On-site

Operations Manager | Cambria Hotel Boston Downtown Are you a hands-on hospitality leader with a passion for service, standards, and making every guest experience exceptional? Cambria Hotel Boston ...

Boston Harbor Hotel

Operations Manager

Boston, MA · On-site

Operations Manager Manage front of the house operations including but not limited to: complimentary ... brand or hotel standards and consistent with HHM core values. * Ensure quality standards of ...

Seaport Hotel

Conference Services Manager

Boston, MA · On-site

$75K/yr

Overview About the Role Seaport Hotel is seeking a dynamic Conference Services Manager to serve as the key liaison between our clients and hotel operations. In this highly visible role, you'll manage ...

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Hotel Operations Manager information

See Boston, MA salary details

$32.6K

$59.8K

$101K

How much do hotel operations manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for hotel operations manager in Boston, MA is $59,799.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,500.00 and $69,000.00 per year, depending on experience, location, and employer.

What does a hotel operations manager do?

A hotel operations manager looks after the daily operations of a hotel, lodge, or motel. Your duties include hiring and training new staff, maintaining budgets, ordering supplies and equipment for the hotel, and creating and maintaining work schedules. The career requires you have several qualifications, such as a degree in hospitality management, particularly for work at a larger hotel, or several years of experience in a similar job. Important skills include leadership ability, close attention to detail, and verbal and written communication. You must be comfortable interacting with clients and paying close attention to their needs while in your establishment.

What are the key skills and qualifications needed to thrive as a hotel operations manager and why are they important?

To thrive as a Hotel Operations Manager, you need strong leadership, organizational, and hospitality management skills, typically backed by a degree in hospitality or business administration and relevant industry experience. Familiarity with property management systems (PMS), reservation software, and compliance standards is essential. Exceptional interpersonal skills, problem-solving abilities, and adaptability help you lead teams and ensure guest satisfaction. These competencies are crucial for maintaining smooth daily operations, upholding service quality, and driving overall hotel success.

What are the main challenges a hotel operations manager faces when coordinating different departments, and how can they be overcome?

A Hotel Operations Manager often navigates challenges like aligning the goals of various departments—such as housekeeping, front desk, and food & beverage—to ensure seamless guest experiences. Communication gaps and conflicting priorities can arise, especially during busy periods. To overcome these challenges, successful managers hold regular interdepartmental meetings, implement clear standard operating procedures, and foster a culture of collaboration and open feedback. This proactive approach helps maintain service consistency and supports the overall operational efficiency of the hotel.
More about Hotel Operations Manager jobs
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What job categories do people searching Hotel Operations Manager jobs in Boston, MA look for? The top searched job categories for Hotel Operations Manager jobs in Boston, MA are:
What cities near Boston, MA are hiring for Hotel Operations Manager jobs? Cities near Boston, MA with the most Hotel Operations Manager job openings:
Hotel Operations Manager jobs near you
Infographic showing various Hotel Operations Manager job openings in Boston, MA as of August 2026, with employment types broken down into 83% Full Time, 13% Part Time, 1% Temporary, and 3% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $59,799 per year, or $28.7 per hour.

Hotel Rooms Supervisor

Distinctive Hospitality Group

Natick, MA • On-site

$20 - $22/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 19 days ago

Job description

Rooms Supervisor

The Rooms Supervisor at Hampton Inn Boston Natick oversees the daily operations of the Front Desk and Rooms Division, ensuring exceptional guest service and efficient hotel operations. This role combines hands-on leadership with team supervision, focusing on guest satisfaction, room readiness, and seamless coordination with housekeeping and other departments. Working closely with the Operations Manager and General Manager and key departments, the Rooms Supervisor helps maintain service standards, supports staff development, and contributes to the overall performance of the hotel.

Key Responsibilities

  • Oversee daily operations of the Front Desk and Rooms Division to ensure exceptional guest service and smooth operations
  • Supervise, train, and support team members; provide coaching, feedback, and performance accountability
  • Ensure accurate reservations, check-in/check-out, billing, and room status coordination with housekeeping
  • Handle guest concerns promptly and professionally to maintain high satisfaction scores
  • Monitor staffing levels, schedules, and departmental expenses to meet operational goals
  • Maintain compliance with company policies, safety standards, and brand requirements
  • Act as Manager on Duty as needed and support overall hotel operations

Qualifications

  • 3–5 years of hotel front office or rooms experience; supervisory experience
  • Strong leadership, communication, and problem-solving
  • Ability to multitask and work effectively in a fast-paced environment
  • Proficiency with hotel systems (PEP/MS Office preferred)
  • Flexible schedule, including nights, weekends, and holidays
  • Ability to interact professionally with guests, team members, and vendors

Benefits

  • Hourly rate $20.00 - $22.00, paid bi-weekly
  • Medical, dental, and vision insurance.
  • Voluntary life insurance.
  • Optional supplemental insurance plans.
  • 401(k) retirement plan.
  • Paid personal and vacation time.
  • Hotel team member travel discounts.
  • Opportunities for career growth and advancement.
  • Free parking.

About Us

Hampton Inn Boston Natick is dedicated to delivering warm, reliable, and friendly hospitality to every guest. As a select‑service Hilton hotel, we take pride in creating a welcoming environment where teamwork, service excellence, and community connection thrive. Join a team that values collaboration, consistency, and a commitment to making every stay exceptional.

We are an Equal Opportunity Employer.

Apply