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Hotel Operations Manager Jobs in Connecticut (NOW HIRING)

Mohegan

Hotel Operations Supervisor

Uncasville, CT · On-site

Knowledge of LMS, LRS, HMS, RPOS, Lodgenet, Bar tech, Espresso, Hotel paging system, Telecheck, Time Lox/DC Onesystems and any other software system used in Hotel Operations * Extensive knowledge of ...

Mystic Marriott Hotel & Spa

Hotel Manager

Groton, CT · On-site

Hotel Manager Supervise and manage hotel departments and oversee hotel operations as directed. Your Growth Path General Manager - Area General Manager -Regional Director of Operations Your Focus

Mystic Marriott Hotel & Spa

Hotel Manager

Groton, CT · On-site

$115K - $120K/yr

Hotel Manager Supervise and manage hotel departments and oversee hotel operations as directed. Your Growth Path General Manager - Area General Manager -Regional Director of Operations Your Focus

HHM Hotels

Hotel Manager

Groton, CT · On-site

$115K - $120K/yr

Hotel Manager Supervise and manage hotel departments and oversee hotel operations as directed. Your Growth Path General Manager - Area General Manager -Regional Director of Operations Your Focus

the Chef Agency

Hotel General Manager

Rocky Hill, CT

$115K - $120K/yr

F&B Hotel operation experience a must. Responsibilities : * Oversee all aspects of hotel operations including front office, housekeeping, food & beverage, and maintenance. * Drive revenue growth ...

Seminole Gaming

Front Desk Agent - Hotel Operations

Bristol, CT · On-site

$14.25 - $18/hr

Utilize the property management system to run daily reports and block any special requests. * Check ... Work with the Hotel Operations Manager regarding hotel business to keep them informed. * Maintain ...

HHM Hotels

Operations Supervisor

Danbury, CT

$20 - $25/hr

Operations Supervisor Oversee operation of the hotel in absence of the Assistant General Manager or General Manager and during off-peak times. Your Growth Path Front Office Manager - Assistant ...

Hotel Marcel

Guest Services Manager

New Haven, CT · On-site

Support the General Manager in daily hotel operations and assisting with the operational and financial management. * Work closely with the hotel's management team and communicate effectively.

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Hotel Operations Manager information

See Connecticut salary details

$28.5K

$52.4K

$88.5K

How much do hotel operations manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for hotel operations manager in Connecticut is $52,362.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,000.00 and $60,400.00 per year, depending on experience, location, and employer.

What does a hotel operations manager do?

A hotel operations manager looks after the daily operations of a hotel, lodge, or motel. Your duties include hiring and training new staff, maintaining budgets, ordering supplies and equipment for the hotel, and creating and maintaining work schedules. The career requires you have several qualifications, such as a degree in hospitality management, particularly for work at a larger hotel, or several years of experience in a similar job. Important skills include leadership ability, close attention to detail, and verbal and written communication. You must be comfortable interacting with clients and paying close attention to their needs while in your establishment.

What are the key skills and qualifications needed to thrive as a hotel operations manager and why are they important?

To thrive as a Hotel Operations Manager, you need strong leadership, organizational, and hospitality management skills, typically backed by a degree in hospitality or business administration and relevant industry experience. Familiarity with property management systems (PMS), reservation software, and compliance standards is essential. Exceptional interpersonal skills, problem-solving abilities, and adaptability help you lead teams and ensure guest satisfaction. These competencies are crucial for maintaining smooth daily operations, upholding service quality, and driving overall hotel success.

What are the main challenges a hotel operations manager faces when coordinating different departments, and how can they be overcome?

A Hotel Operations Manager often navigates challenges like aligning the goals of various departments—such as housekeeping, front desk, and food & beverage—to ensure seamless guest experiences. Communication gaps and conflicting priorities can arise, especially during busy periods. To overcome these challenges, successful managers hold regular interdepartmental meetings, implement clear standard operating procedures, and foster a culture of collaboration and open feedback. This proactive approach helps maintain service consistency and supports the overall operational efficiency of the hotel.
More about Hotel Operations Manager jobs
What are the most commonly searched types of Hotel Operations jobs in Connecticut? The most popular types of Hotel Operations jobs in Connecticut are:
What are popular job titles related to Hotel Operations Manager jobs in Connecticut? For Hotel Operations Manager jobs in Connecticut, the most frequently searched job titles are:
What job categories do people searching Hotel Operations Manager jobs in Connecticut look for? The top searched job categories for Hotel Operations Manager jobs in Connecticut are:
What cities in Connecticut are hiring for Hotel Operations Manager jobs? Cities in Connecticut with the most Hotel Operations Manager job openings:
Hotel Operations Manager jobs near you
Infographic showing various Hotel Operations Manager job openings in Connecticut as of August 2026, with employment types broken down into 81% Full Time, 12% Part Time, 4% Temporary, and 3% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $52,362 per year, or $25.2 per hour.

Hotel Operations Supervisor

Mohegan

Uncasville, CT • On-site

Full-time

Posted 20 days ago

Job description

JOIN OUR TEAM AND EXPERIENCE ENDLESS CAREER POSSIBILITIES

IF YOU ARE AN EXISTING TEAM MEMBER, PLEASE CLICK THE FOLLOWING LINK TO BE TAKEN TO THE INTERNAL CAREER SITE: MOHEGAN INTERNAL CAREER SITE

Job Description

Position Summary:

This position is responsible for assisting with the supervision, direction and on going training of the Front Desk, Concierge, VIP Check-In and Bell Services staff.

Primary Duties and Responsibilities: includes but not limited to:

  • Assists in the hiring, scheduling, training, evaluating and counseling of the Front Desk, Concierge, VIP Check-in and Bell Services staff

  • Addresses all Guest concerns in a timely manner

  • Ensures back-up reports are run and documents are current

  • Runs and reviews Manual over-ride report and room revenue potential

  • Responsible for the completion of the over the credit and non-zero reports

  • Completes the preparation, arrival and departure of all corporate, convention and bus groups

  • Monitors employee and guest interactions according to the WOW Customer Service Standards by conducting surveys of customer service levels through LRS and tracking the results

  • Monitors the accurate completion of daily room blocking (i.e. deposits and accessible rooms)

  • Processes due-outs and express checkouts daily, and in a timely manner, to ensure maximum availability of rooms on the hotel rack

  • Performs the daily date-roll process, including posting of room and tax, disputes, suspense, batching of telecheck machines and reporting functions

Secondary Duties and Responsibilities:

  • Assists guests in making dinner and spa reservations as well as transportation needs

  • Keeps staff aware of the Current Guest Service Scores and develops ways to increase them

  • Performs pre-shift meetings on an hourly basis to keep staff informed of changes

Minimum Education and Qualifications:

  • High School Diploma or equivalent

  • Two years of hotel front office experience in a high volume, complex casino/hotel environment or four or five star luxury hotel

Competencies: Incumbent will master the following competencies while in this position:

  • Excellent written and verbal communication skills

  • Strong organizational and multi-tasking skills and the ability to delegate tasks

  • Basic computer skills in Microsoft Word, Excel and Outlook

  • Knowledge of LMS, LRS, HMS, RPOS, Lodgenet, Bar tech, Espresso, Hotel paging system, Telecheck, Time Lox/DC Onesystems and any other software system used in Hotel Operations

  • Extensive knowledge of the property and local areas and destinations

  • Possesses a high level of maturity to deal with the most discriminating guest requests and requirements

  • Knowledge of the Mohegan Tribal Employment Rights Ordinance (TERO) as it relates to employment

Training Requirements:

  • Knowledge of Mohegan Sun corporate and department policies and procedures

  • Must attend all appropriate Human Resources Supervisor Training classes

Physical Demands and Work Environment:

  • Office work environment

  • Must be able to stand, reach, bend or sit for extended periods of time

  • Must be able lift up to 100 lbs.

  • Must be able to work various shifts and flexible hours

This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with this job. Mohegan Sun reserves the right to make changes to the above job description whenever necessary.

Work Shift:

Regular

Knock, knock. Hear that sound? That's opportunity!

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Mohegan Sun practices Native American Preference in hiring. "Native American" means an individual who is a duly enrolled member of the Mohegan Tribe or any group of Native Americans recognized by the Mohegan Tribe, The United States of America, or the State of Connecticut.

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