Hotel Front Office Supervisor
Novi, MI · On-site
... hotel's reception area ... This role helps create a positive guest experience while supporting the Front Office Manager in ...
Novi, MI · On-site
... hotel's reception area ... This role helps create a positive guest experience while supporting the Front Office Manager in ...
Novi, MI · On-site
... hotel's reception area ... This role helps create a positive guest experience while supporting the Front Office Manager in ...
Dearborn, MI · On-site
$49K - $66K/yr
Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Sales Manager for The Henry in Dearborn, MI. The Henry, an ...
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Dearborn, MI · On-site
$49K - $66K/yr
Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Sales Manager for The Henry in Dearborn, MI. The Henry, an ...
Oversees, directs, and manages property operations of assigned hotel(s) to assure optimum performance and continual improvement in the Key Performance Indicators and company metrics. Provides ...
Oversees, directs, and manages property operations of assigned hotel(s) to assure optimum performance and continual improvement in the Key Performance Indicators and company metrics. Provides ...
Southfield, MI · On-site
$48K - $65K/yr
Tracks activities of the competition and the market and the hotel's position in the market. * Participates in sales department meetings and weekly management meetings. * Plans and participates in ...
Southfield, MI · On-site
$48K - $65K/yr
Tracks activities of the competition and the market and the hotel's position in the market. * Participates in sales department meetings and weekly management meetings. * Plans and participates in ...
POSITION PURPOSE To manage the Hotel Operations by developing and implementing strategies and services which not only meet, but rather exceed the needs of guests, staff members and owners. The ...
POSITION PURPOSE To manage the Hotel Operations by developing and implementing strategies and services which not only meet, but rather exceed the needs of guests, staff members and owners. The ...
POSITION PURPOSE To manage the Hotel Operations by developing and implementing strategies and services which not only meet, but rather exceed the needs of guests, staff members and owners. The ...
POSITION PURPOSE To manage the Hotel Operations by developing and implementing strategies and services which not only meet, but rather exceed the needs of guests, staff members and owners. The ...
Hartland, MI · On-site
$12 - $14.75/hr
Description We are searching for an enthusiastic, service-focused hotel front desk agent to join ... You'll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver ...
Hartland, MI · On-site
$12 - $14.75/hr
Description We are searching for an enthusiastic, service-focused hotel front desk agent to join ... You'll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver ...
Wixom, MI · On-site
$16/hr
Room Attendant My Place Hotel - Wixom The Room Attendant plays a key role in creating a clean ... Reliability, time management, and a professional attitude are essential. Previous housekeeping or ...
Wixom, MI · On-site
$16/hr
Room Attendant My Place Hotel - Wixom The Room Attendant plays a key role in creating a clean ... Reliability, time management, and a professional attitude are essential. Previous housekeeping or ...
Southfield, MI · On-site
$65K - $67K/yr
Create and track monthly SMART goals that align with hotel revenue targets and help you stay on course--and ahead. * Manage existing relationships with professionalism and care, ensuring repeat ...
Quick apply
Southfield, MI · On-site
$65K - $67K/yr
Create and track monthly SMART goals that align with hotel revenue targets and help you stay on course--and ahead. * Manage existing relationships with professionalism and care, ensuring repeat ...
$65K - $67K/yr
Create and track monthly SMART goals that align with hotel revenue targets and help you stay on course-and ahead. * Manage existing relationships with professionalism and care, ensuring repeat ...
$65K - $67K/yr
Create and track monthly SMART goals that align with hotel revenue targets and help you stay on course-and ahead. * Manage existing relationships with professionalism and care, ensuring repeat ...
$65K - $67K/yr
Create and track monthly SMART goals that align with hotel revenue targets and help you stay on course-and ahead. * Manage existing relationships with professionalism and care, ensuring repeat ...
$65K - $67K/yr
Create and track monthly SMART goals that align with hotel revenue targets and help you stay on course-and ahead. * Manage existing relationships with professionalism and care, ensuring repeat ...
Southfield, MI · On-site
$65K - $67K/yr
Create and track monthly SMART goals that align with hotel revenue targets and help you stay on course-and ahead. * Manage existing relationships with professionalism and care, ensuring repeat ...
Southfield, MI · On-site
$65K - $67K/yr
Create and track monthly SMART goals that align with hotel revenue targets and help you stay on course-and ahead. * Manage existing relationships with professionalism and care, ensuring repeat ...
Collaborate with hotel leadership on promotions, special events, and operational initiatives Qualification * 3+ years of progressive food & beverage management experience * Hotel, resort, country ...
Quick apply
Collaborate with hotel leadership on promotions, special events, and operational initiatives Qualification * 3+ years of progressive food & beverage management experience * Hotel, resort, country ...
Birmingham, MI · On-site
$75K/yr
Collaborate with hotel leadership on promotions, special events, and operational initiatives Qualification * 3+ years of progressive food & beverage management experience * Hotel, resort, country ...
Birmingham, MI · On-site
$75K/yr
Collaborate with hotel leadership on promotions, special events, and operational initiatives Qualification * 3+ years of progressive food & beverage management experience * Hotel, resort, country ...
Detroit, MI · On-site
$25/hr
The Hilton Garden Inn Downtown Detroit SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts ...
Detroit, MI · On-site
$25/hr
The Hilton Garden Inn Downtown Detroit SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts ...
Detroit, MI · On-site
$16.25 - $20.75/hr
The Hilton Garden Inn Downtown Detroit SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts ...
Detroit, MI · On-site
$16.25 - $20.75/hr
The Hilton Garden Inn Downtown Detroit SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts ...
Accepting Applications for Hourly Hotel Positions. Explore opportunities in the following areas: * Engineering * Food and Beverage * Front Office * Housekeeping HHM Hotels is proud to be an equal ...
Accepting Applications for Hourly Hotel Positions. Explore opportunities in the following areas: * Engineering * Food and Beverage * Front Office * Housekeeping HHM Hotels is proud to be an equal ...
Hartland, MI · On-site
$14 - $16/hr
You'll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver ... hotel guest account information is accurate and up-to-date • Connect with the housekeeping ...
Hartland, MI · On-site
$14 - $16/hr
You'll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver ... hotel guest account information is accurate and up-to-date • Connect with the housekeeping ...
Support and manage the hotel F&B Outlets while working closely with Hotel Manager and other hotel department managers. * Responsible for short and long term planning of all outlets including ...
Support and manage the hotel F&B Outlets while working closely with Hotel Manager and other hotel department managers. * Responsible for short and long term planning of all outlets including ...
Waterford, MI · On-site
$18.75 - $24/hr
... hotel manager, sales, customer service #HP ***Abell Pest Control does not use artificial intelligence or automated decision-making tools in the screening, assessment, or selection of job applicants.
Waterford, MI · On-site
$18.75 - $24/hr
... hotel manager, sales, customer service #HP ***Abell Pest Control does not use artificial intelligence or automated decision-making tools in the screening, assessment, or selection of job applicants.
$30.4K - $38.6K
12% of jobs
$42.5K is the 25th percentile. Wages below this are outliers.
$38.6K - $46.8K
28% of jobs
The median wage is $50.3K / yr.
$46.8K - $55K
24% of jobs
$61.1K is the 75th percentile. Wages above this are outliers.
$55K - $63.2K
15% of jobs
$63.2K - $71.4K
10% of jobs
$71.4K - $79.6K
5% of jobs
$79.6K - $87.8K
5% of jobs
$87.8K - $96K
1% of jobs
$96K - $104.2K
0% of jobs
$104.2K - $112.4K
0% of jobs
$112.4K - $120.6K
0% of jobs
$30.4K
$59K
$120.6K
A hotel manager oversees operations of a hotel, either individually or as part of a management team. As a hotel manager, your responsibilities and duties include providing excellent customer service to your guests, organizing employee schedules, and ensuring events at the hotel run smoothly. You also supervise the upkeep of hotel facilities and generate administrative reports for senior management or hotel owners.
| Aspect | Hotel Manager | Front Desk Supervisor |
|---|---|---|
| Credentials | Hospitality management degree, experience in hotel operations | High school diploma, experience in customer service and front desk roles |
| Work Environment | Oversees entire hotel operations, including staff, finances, and guest satisfaction | Manages front desk staff, handles guest check-ins/outs, and resolves guest issues |
| Employer & Industry Usage | Hotels, resorts, hospitality companies | Hotels, motels, hospitality establishments |
| Common Search & Comparison | Hotel Manager vs Front Desk Supervisor |
The Hotel Manager oversees all aspects of hotel operations, including staff management, budgeting, and guest experience. The Front Desk Supervisor focuses specifically on guest services at the front desk, managing check-ins, check-outs, and guest inquiries. While both roles require hospitality experience, the Hotel Manager has broader responsibilities and higher-level decision-making authority.
The most popular types of Hotel jobs in Rochester Hills, MI are:
The top searched job categories for Hotel Manager jobs in Rochester Hills, MI are:
Cities near Rochester Hills, MI with the most Hotel Manager job openings:

Other
PTO
This job post has expired 1 day ago. Applications are no longer accepted.
4.9
Based on 14 frontline employees who took The Breakroom Quiz
Benefits:
Bonus based on performance
Employee discounts
Paid time off
Training & development
Job Summary
The Front Office Supervisor is responsible for supervising front desk staff, maintaining high standards of customer service, resolving guest concerns, and ensuring the efficient operation of the hotel's reception area. This role helps create a positive guest experience while supporting the Front Office Manager in achieving operational goals.
Key Responsibilities
Supervise the daily operations of the front desk and reception team.
Welcome guests and ensure efficient check-in and check-out processes.
Handle guest inquiries, complaints, and special requests professionally.
Train, mentor, and evaluate front office staff.
Prepare work schedules and assign daily duties.
Ensure compliance with hotel policies, procedures, and service standards.
Monitor room availability, reservations, and occupancy levels.
Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction.
Manage cash handling, billing, and payment procedures accurately.
Prepare daily reports, shift handover notes, and operational records.
Assist with VIP arrivals, group check-ins, and special events.
Maintain a clean, organized, and welcoming front desk environment.
Ensure adherence to health, safety, and security regulations.
Qualifications
Diploma or Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field.
2–4 years of experience in hotel front office operations, with at least 1 year in a supervisory role preferred.
Experience using hotel property management systems (PMS), such as Opera or similar software, is an advantage.
Skills and Competencies
Excellent customer service and interpersonal skills.
Strong leadership and team management abilities.
Effective communication in English; additional languages are a plus.
Problem-solving and conflict-resolution skills.
Ability to work under pressure and manage multiple tasks.
Good organizational and time-management skills.
Proficiency in Microsoft Office and hotel management software.
Attention to detail and a professional appearance.
Working Conditions
Flexible to work rotating shifts, including weekends and public holidays.
Standing for extended periods may be required.
Fast-paced hospitality environment with direct guest interaction.
This job description can be adapted for hotels ranging from budget properties to luxury resorts, with specific responsibilities adjusted to the hotel's size and service standards.
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