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How much do hotel kona jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for hotel kona in the United States is $16.40, according to ZipRecruiter salary data. Most workers in this role earn between $12.98 and $18.51 per hour, depending on experience, location, and employer.

What are some common challenges faced by hotel front desk staff at a resort like Hotel Kona, and how can applicants prepare for them?

Front desk staff at a resort such as Hotel Kona often encounter challenges like managing high guest volumes during peak seasons, addressing a variety of guest requests, and coordinating with multiple departments to ensure seamless service. Applicants can prepare by developing strong communication and multitasking skills, familiarizing themselves with reservation systems, and practicing conflict resolution techniques. Demonstrating a calm, friendly demeanor and a willingness to go above and beyond for guests will also be valuable in this fast-paced, guest-focused environment.

What is the difference between Hotel Kona vs Hotel Front Desk Agent?

AspectHotel KonaHotel Front Desk Agent
Required CredentialsHigh school diploma or equivalent; hospitality experienceHigh school diploma; customer service skills
Work EnvironmentResort or hotel setting, often in HawaiiFront desk area, customer service environment
Employer & Industry UsageHotels, resorts, hospitality industryHotels, motels, hospitality industry
Common Search & ComparisonSimilar roles in hospitalityCustomer service, guest relations

Hotel Kona and Hotel Front Desk Agent roles both operate within the hospitality industry, often in hotel or resort settings. While Hotel Kona may refer to a specific property or location, a Hotel Front Desk Agent is a common job title responsible for guest check-ins, reservations, and customer service. Both roles require hospitality experience and focus on guest satisfaction, but Hotel Kona may involve additional responsibilities related to resort management or specific amenities.

What are the key skills and qualifications needed to thrive as a hotel concierge?

To thrive as a Hotel Concierge, you need excellent customer service skills, strong local knowledge, and prior experience in hospitality or a related field. Familiarity with hotel management systems, reservation software, and possibly certifications from hospitality organizations are typically beneficial. Outstanding interpersonal communication, problem-solving abilities, and attention to detail help concierges exceed guest expectations. These skills ensure guests receive personalized, efficient service, enhancing their overall hotel experience and satisfaction.

What is a hotel concierge?

Hotel concierges are hospitality professionals who assist guests with a variety of services to enhance their stay at a hotel. Their responsibilities include making restaurant reservations, booking transportation, arranging tours, providing information about local attractions, and handling special requests. Concierges aim to ensure that each guest has a pleasant and memorable experience by offering personalized recommendations and support. They typically possess strong communication skills, a deep knowledge of the local area, and a commitment to outstanding customer service.
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Hotel Kona jobs near you
Infographic showing various Hotel Kona job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 24% Part Time, 1% Temporary, and 2% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $34,120 per year, or $16.4 per hour.

PBX Operator - Kona Village

Rosewood Hotel Group

Kailua Kona, HI • On-site

$26.48/hr

Full-time

Re-posted 3 days ago

Job description

General Information
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Country/Region
United States of America
Province/City
Hawaii
Hiring Entity
Kona Village Resort, A Rosewood Resort
Department
Rooms - Heart of House
Job Type
Full-time Permanent
Job Description
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OVERVIEW/BASIC FUNCTION:
Provides prompt, courteous and efficient handling of all incoming calls and assistance for outgoing calls which transpire through PBX. Also plays an integral part in assisting with emergencies, (fire, medical, power/system failure) by contacting the designated personnel for immediate assistance.
RESPONSIBILITIES:
  • Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
  • Ensure that standards are maintained at a superior level on a daily basis.
  • Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
  • Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
  • Maintain positive guest relations at all times.
  • Resolve guest complaints, ensuring guest satisfaction.
  • Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
  • Maintain complete knowledge of: scheduled daily activities; in-house groups; hotel extension numbers; beeper number/radios carried by hotel personnel; all special requests (DND, screen calls, NRG, etc.); hours of operation of each outlet; features and services provided by the hotel.
  • Set up workstation with necessary supplies and resource materials.
  • Secure headset to console and log onto system.
  • Access all functions of system.
  • Respond to all incoming telephone calls within 3 rings, using proper salutation and closing.
  • Route callers to requested guest or hotel personnel/department.
  • Place calls on "hold". Monitor busy lines; check back with caller on hold to update status and offer to take a message.
  • Monitor unanswered lines; return to caller after rings to update status and offer to take a message.
  • Take, record and relay messages accurately, completely and legibly. Activate/deactivate guestroom messages light accordingly; distribute hotel personnel/department messages to designated location.
  • Activate voice mail system for each arriving guest. Offer callers detailed information on voice mail system.
  • Access system to print guest messages on PBX printer and contact Bell Stand for delivery.
  • Accept, record and deliver wake-up calls.
  • Provide callers with accurate information on hotel facilities and services.
  • Accept and process all guest requests for: Screening calls; Do not disturb; Call forwarding; Conference calls; Non-registered guest
  • Access system for long distance carrier's foreign language operator.
  • Assist callers with credit card, calling card, collect, overseas and person to person calls.
  • Allocate designated surcharges, long distance and operator assisted charges to correct guest room billing.
  • Monitor telephone system problems and maintain log of such.
  • Document all guest complaints or problems; notify designated department/ personnel for resolving the situation;
  • follow up to ensure completion and guest satisfaction.
  • Assist in emergency situations as central communication center for hotel.
  • Handle all reservation calls after business hours. Process, record and follow-up any details relative to such.
  • Review status of assignments and any follow-up action with on-coming Operator.
  • All other duties as required.

QUALIFICATIONS:
• Experience: Previous experience in PBX.
• Education: High school diploma.
• General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest's service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.
• Technical Skills: Knowledge of telephone systems; ability to suggestively sell; ability to input and access information in the property management system/computers. Must be familiar with Microsoft Office Suite.
• Language: Required to speak, read and write English, with fluency in other languages preferred.
• Licenses & Certifications: None required.
SALARY:
  • $26.48 per hour

About Us
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Located on the Kona Coast of the Big Island of Hawai'i, the iconic Kona Village Resort welcome back 'ohana (family) to the historic and culturally rich destination in 2023. Spanning 81 acres of stunning geologic landscape and richness, Kona Village, A Rosewood Resort will draw inspiration from the history of the site, local culture and natural elements.
Less than 10 miles north of the Kona International Airport, Kona Village, A Rosewood Resort debuts 150 unique, standalone guest hales with locally-inspired décor and a privileged sense of seclusion. An array of distinct dining venues, including the original resort's beloved Shipwreck Bar and Talk Story Bar, offers elevated yet relaxed experiences. The resort also offers an array of event spaces and outdoor activities, making it an exceptional destination for meetings, events and celebrations.

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