Guest Relations Agent
Manhattan, NY · On-site
Under the guidance of the Guest Relations Manager, the Guest Relations Agent will gain valuable ... the hotel. Objectives: Guest Satisfaction: Assist in providing a seamless and personalized ...
Guest Relations Agent
Manhattan, NY · On-site
Under the guidance of the Guest Relations Manager, the Guest Relations Agent will gain valuable ... the hotel. Objectives: Guest Satisfaction: Assist in providing a seamless and personalized ...
Guest Relations Teammate
Baltimore, MD · On-site
The Guest Relations Teammate is responsible for working closely with the Guest Relations Manager by supporting the day to day activities and needs of our guests. All team members must model the FX ...
Guest Relations Teammate
Baltimore, MD · On-site
The Guest Relations Teammate is responsible for working closely with the Guest Relations Manager by supporting the day to day activities and needs of our guests. All team members must model the FX ...
Guest Relations Teammate
Hunt Valley, MD · On-site
The Guest Relations Teammate is responsible for working closely with the Guest Relations Manager by supporting the day to day activities and needs of our guests. All team members must model the FX ...
Guest Relations Teammate
Hunt Valley, MD · On-site
The Guest Relations Teammate is responsible for working closely with the Guest Relations Manager by supporting the day to day activities and needs of our guests. All team members must model the FX ...
Guest Relations Teammate
Hunt Valley, MD · On-site
The Guest Relations Teammate is responsible for working closely with the Guest Relations Manager by supporting the day to day activities and needs of our guests. All team members must model the FX ...
Guest Relations Teammate
Hunt Valley, MD · On-site
The Guest Relations Teammate is responsible for working closely with the Guest Relations Manager by supporting the day to day activities and needs of our guests. All team members must model the FX ...
Guest Relations Teammate
Baltimore, MD · On-site
The Guest Relations Teammate is responsible for working closely with the Guest Relations Manager by supporting the day to day activities and needs of our guests. All team members must model the FX ...
Guest Relations Teammate
Baltimore, MD · On-site
The Guest Relations Teammate is responsible for working closely with the Guest Relations Manager by supporting the day to day activities and needs of our guests. All team members must model the FX ...
Guest Relations Teammate
Baltimore, MD · On-site
The Guest Relations Teammate is responsible for working closely with the Guest Relations Manager by supporting the day to day activities and needs of our guests. All team members must model the FX ...
Guest Relations Teammate
Baltimore, MD · On-site
The Guest Relations Teammate is responsible for working closely with the Guest Relations Manager by supporting the day to day activities and needs of our guests. All team members must model the FX ...
The Guest Relations Teammate is responsible for working closely with the Guest Relations Manager by ... supporting the day to day activities and needs of our guests. All team members must model the FX ...
The Guest Relations Teammate is responsible for working closely with the Guest Relations Manager by ... supporting the day to day activities and needs of our guests. All team members must model the FX ...
The Guest Relations Teammate is responsible for working closely with the Guest Relations Manager by supporting the day to day activities and needs of our guests. All team members must model the FX ...
The Guest Relations Teammate is responsible for working closely with the Guest Relations Manager by supporting the day to day activities and needs of our guests. All team members must model the FX ...
Guest Relations Teammate
Baltimore, MD · On-site
The Guest Relations Teammate is responsible for working closely with the Guest Relations Manager by supporting the day to day activities and needs of our guests. All team members must model the FX ...
Guest Relations Teammate
Baltimore, MD · On-site
The Guest Relations Teammate is responsible for working closely with the Guest Relations Manager by supporting the day to day activities and needs of our guests. All team members must model the FX ...
Guest Relations Teammate
Baltimore, MD · On-site
The Guest Relations Teammate is responsible for working closely with the Guest Relations Manager by supporting the day to day activities and needs of our guests. All team members must model the FX ...
Guest Relations Teammate
Baltimore, MD · On-site
The Guest Relations Teammate is responsible for working closely with the Guest Relations Manager by supporting the day to day activities and needs of our guests. All team members must model the FX ...
Guest Relations Teammate
Shrewsbury, PA · On-site
The Guest Relations Teammate is responsible for working closely with the Guest Relations Manager by supporting the day to day activities and needs of our guests. All team members must model the FX ...
Guest Relations Teammate
Shrewsbury, PA · On-site
The Guest Relations Teammate is responsible for working closely with the Guest Relations Manager by supporting the day to day activities and needs of our guests. All team members must model the FX ...
Guest Relations Teammate
Hunt Valley, MD · On-site
The Guest Relations Teammate is responsible for working closely with the Guest Relations Manager by supporting the day to day activities and needs of our guests. All team members must model the FX ...
Guest Relations Teammate
Hunt Valley, MD · On-site
The Guest Relations Teammate is responsible for working closely with the Guest Relations Manager by supporting the day to day activities and needs of our guests. All team members must model the FX ...
Guest Relations Teammate
Cockeysville, MD · On-site
The Guest Relations Teammate is responsible for working closely with the Guest Relations Manager by supporting the day to day activities and needs of our guests. All team members must model the FX ...
Guest Relations Teammate
Cockeysville, MD · On-site
The Guest Relations Teammate is responsible for working closely with the Guest Relations Manager by supporting the day to day activities and needs of our guests. All team members must model the FX ...
Guest Relations
Fort Worth, TX · On-site
The Guest Relations Teammate is responsible for working closely with the Guest Relations Manager by ... supporting the day to day activities and needs of our guests. All team members must model the FX ...
Guest Relations
Fort Worth, TX · On-site
The Guest Relations Teammate is responsible for working closely with the Guest Relations Manager by ... supporting the day to day activities and needs of our guests. All team members must model the FX ...
Assists the Box Office and Guest Relations Manager in the daily operations of the box office and with the staffing and operations of the guest relations team. Works on the guest relations on-site ...
Assists the Box Office and Guest Relations Manager in the daily operations of the box office and with the staffing and operations of the guest relations team. Works on the guest relations on-site ...
Guest Relations Teammate
New Freedom, PA · On-site
The Guest Relations Teammate is responsible for working closely with the Guest Relations Manager by supporting the day to day activities and needs of our guests. All team members must model the FX ...
Guest Relations Teammate
New Freedom, PA · On-site
The Guest Relations Teammate is responsible for working closely with the Guest Relations Manager by supporting the day to day activities and needs of our guests. All team members must model the FX ...
Guest Relations Teammate
Baltimore, MD · On-site
The Guest Relations Teammate is responsible for working closely with the Guest Relations Manager by supporting the day to day activities and needs of our guests. All team members must model the FX ...
Guest Relations Teammate
Baltimore, MD · On-site
The Guest Relations Teammate is responsible for working closely with the Guest Relations Manager by supporting the day to day activities and needs of our guests. All team members must model the FX ...
Guest Relations Teammate
New Freedom, PA · On-site
The Guest Relations Teammate is responsible for working closely with the Guest Relations Manager by supporting the day to day activities and needs of our guests. All team members must model the FX ...
Guest Relations Teammate
New Freedom, PA · On-site
The Guest Relations Teammate is responsible for working closely with the Guest Relations Manager by supporting the day to day activities and needs of our guests. All team members must model the FX ...
Guest Relations
Fort Worth, TX · On-site
The Guest Relations Teammate is responsible for working closely with the Guest Relations Manager by ... supporting the day to day activities and needs of our guests. All team members must model the FX ...
Guest Relations
Fort Worth, TX · On-site
The Guest Relations Teammate is responsible for working closely with the Guest Relations Manager by ... supporting the day to day activities and needs of our guests. All team members must model the FX ...
Guest Relations Teammate
Bedford, TX · On-site
The Guest Relations Teammate is responsible for working closely with the Guest Relations Manager by ... supporting the day to day activities and needs of our guests. All team members must model the FX ...
Guest Relations Teammate
Bedford, TX · On-site
The Guest Relations Teammate is responsible for working closely with the Guest Relations Manager by ... supporting the day to day activities and needs of our guests. All team members must model the FX ...
Hotel Guest Relations Manager information
See salary details
$23K - $28.5K
14% of jobs
$28.5K - $34K
10% of jobs
$34.8K is the 25th percentile. Wages below this are outliers.
$34K - $39.5K
12% of jobs
$39.5K - $45K
6% of jobs
$45K - $50.5K
7% of jobs
The median wage is $51.4K / yr.
$50.5K - $56K
6% of jobs
$56K - $61.5K
1% of jobs
$61.5K - $67K
9% of jobs
$72.2K is the 75th percentile. Wages above this are outliers.
$67K - $72.5K
11% of jobs
$72.5K - $78K
14% of jobs
$78K - $83.5K
11% of jobs
$23K
$54.8K
$83.5K
How much do hotel guest relations manager jobs pay per year?
As of Aug 9, 2026, the average yearly pay for hotel guest relations manager in the United States is $54,754.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,000.00 and $73,500.00 per year, depending on experience, location, and employer.
What does a hotel guest relations manager do?
A Hotel Guest Relations Manager is responsible for ensuring that guests have a positive and memorable experience during their stay. They address guest inquiries, handle complaints, and resolve issues promptly to maintain high satisfaction levels. Additionally, they often coordinate special requests, manage VIP services, and collaborate with other hotel departments to anticipate and fulfill guest needs. Their goal is to foster strong relationships, encourage repeat visits, and uphold the hotel's reputation for excellent service.
What is the difference between Hotel Guest Relations Manager vs Front Desk Agent?
| Aspect | Hotel Guest Relations Manager | Front Desk Agent |
|---|---|---|
| Credentials | Customer service experience, hospitality certifications often preferred | High school diploma or equivalent, customer service skills |
| Work Environment | Oversees guest satisfaction, manages guest relations team | Handles check-ins, check-outs, guest inquiries at the front desk |
| Employer & Industry Usage | Hotels, resorts, hospitality industry | Hotels, motels, hospitality industry |
| Search & Comparison Intent | Focus on guest experience management | Focus on front desk operations |
The Hotel Guest Relations Manager primarily oversees guest satisfaction and manages guest relations teams, requiring experience in customer service and hospitality certifications. In contrast, a Front Desk Agent handles daily check-in/check-out procedures and guest inquiries. Both roles are vital in the hospitality industry but differ in responsibilities and focus areas.
What are the key skills and qualifications needed to thrive as a hotel guest relations manager, and why are they important?
To thrive as a Hotel Guest Relations Manager, you need a solid background in hospitality management, customer service, and often a relevant degree or equivalent experience. Familiarity with property management systems (PMS), reservation software, and guest feedback platforms is typically required. Exceptional interpersonal skills, problem-solving abilities, and cultural sensitivity help you deliver memorable guest experiences and resolve issues promptly. These skills and qualities are crucial for ensuring high guest satisfaction, positive reviews, and repeat business in a competitive hospitality environment.
What are some common challenges hotel guest relations managers face, and how can they effectively address them?
Hotel Guest Relations Managers often encounter challenges such as managing guest complaints, accommodating special requests, and ensuring consistent service quality across varied shifts. To address these, they must maintain strong communication skills, collaborate closely with housekeeping, front desk, and concierge teams, and stay calm under pressure. Proactively anticipating guest needs and providing personalized service also helps prevent issues before they arise, fostering guest loyalty and positive reviews.
More about Hotel Guest Relations Manager jobs
What cities are hiring for Hotel Guest Relations Manager jobs? Cities with the most Hotel Guest Relations Manager job openings:
What states have the most Hotel Guest Relations Manager jobs? States with the most job openings for Hotel Guest Relations Manager jobs include:
What job categories do people searching Hotel Guest Relations Manager jobs look for? The top searched job categories for Hotel Guest Relations Manager jobs are:
Job description
The Guest Relations Specialist position offers a unique opportunity for individuals seeking hands-on experience in the hospitality industry. Under the guidance of the Guest Relations Manager, the Guest Relations Agent will gain valuable insights into the world of guest relations, ensuring that every guest's stay is exceptional. This role provides a platform to learn, grow, and make a significant impact in the luxurious environment of the hotel.
Objectives:
Guest Satisfaction: Assist in providing a seamless and personalized experience to guests, aiming to exceed their expectations and ensure their satisfaction.
Operational Systems: Computer skills to learn and navigate SAP to assist with room allocation, upgrade, updating notes. Operate email and manage the Guest Review Management (Review Pro) /Incident Software (HUB).
Concierge Services: Assist guests in providing information, recommendations, and booking services for guests, ensuring they have access to the best local experiences.
Communication: Speak with others using clear and professional language; answer telephones using appropriate etiquette. Enhance communication skills by interacting with guests, addressing their needs, and ensuring prompt resolution of any issues or concerns.
Problem-Solving: Develop the ability to quickly identify and resolve guest complaints or issues to maintain a positive atmosphere.
Cultural Awareness: Gain a deeper understanding of cultural sensitivities and expectations to ensure international guests feel comfortable and respected.
VIP Services: Support the special needs of VIP guests, including creating VIP Arrivals list and arranging / assist with delivering amenities, reservations, and personal touches to create an unforgettable experience. Greeting VIP guests and serving as a point of contact for handling their needs throughout their stays.
Property Knowledge: Acquire in-depth knowledge of the hotel's facilities, services, and local attractions to provide guests with accurate information.
Team Collaboration: Work closely with various hotel departments, such as Front Office, Housekeeping, F&B, and Engineering to coordinate guest requests and ensure a seamless stay. Develop and maintain positive working relationships with others; support team to reach common goals.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
Objectives:
Guest Satisfaction: Assist in providing a seamless and personalized experience to guests, aiming to exceed their expectations and ensure their satisfaction.
Operational Systems: Computer skills to learn and navigate SAP to assist with room allocation, upgrade, updating notes. Operate email and manage the Guest Review Management (Review Pro) /Incident Software (HUB).
Concierge Services: Assist guests in providing information, recommendations, and booking services for guests, ensuring they have access to the best local experiences.
Communication: Speak with others using clear and professional language; answer telephones using appropriate etiquette. Enhance communication skills by interacting with guests, addressing their needs, and ensuring prompt resolution of any issues or concerns.
Problem-Solving: Develop the ability to quickly identify and resolve guest complaints or issues to maintain a positive atmosphere.
Cultural Awareness: Gain a deeper understanding of cultural sensitivities and expectations to ensure international guests feel comfortable and respected.
VIP Services: Support the special needs of VIP guests, including creating VIP Arrivals list and arranging / assist with delivering amenities, reservations, and personal touches to create an unforgettable experience. Greeting VIP guests and serving as a point of contact for handling their needs throughout their stays.
Property Knowledge: Acquire in-depth knowledge of the hotel's facilities, services, and local attractions to provide guests with accurate information.
Team Collaboration: Work closely with various hotel departments, such as Front Office, Housekeeping, F&B, and Engineering to coordinate guest requests and ensure a seamless stay. Develop and maintain positive working relationships with others; support team to reach common goals.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
About Crescent Capital BDC
Sourced by ZipRecruiter
Company size
51 - 200 Employees
Headquarters location
Los Angeles, CA, US
Year founded
2015