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Hotel Guest Relations Manager Jobs (NOW HIRING)

Marriott

Guest Relations Manager

Saint Thomas, VI · On-site

Serves as Guest Relations Manager and handles the tracking of service issues. CANDIDATE PROFILE ... OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality ...

Marriott

Guest Relations Manager

Washington, DC · On-site

Serves as Guest Relations Manager and handles the tracking of service issues. CANDIDATE PROFILE ... OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality ...

Marriott

Guest Relations Manager

Washington, DC · On-site

Serves as Guest Relations Manager and handles the tracking of service issues. CANDIDATE PROFILE ... OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality ...

Marriott Vacations Worldwide

OR * 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality ... Sets a positive example for guest relations. * Empowers employees to provide excellent customer ...

Marriott

Guest Relations Manager

Miami Beach, FL · On-site

OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality ... Sets a positive example for guest relations. Empowers employees to provide excellent customer ...

Crescent Services

Guest Relations Agent

Manhattan, NY · On-site

Under the guidance of the Guest Relations Manager, the Guest Relations Agent will gain valuable ... the hotel. Objectives: * Guest Satisfaction: Assist in providing a seamless and personalized ...

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Hotel Guest Relations Manager information

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$23K

$54.8K

$83.5K

How much do hotel guest relations manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for hotel guest relations manager in the United States is $54,754.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,000.00 and $73,500.00 per year, depending on experience, location, and employer.

What does a hotel guest relations manager do?

A Hotel Guest Relations Manager is responsible for ensuring that guests have a positive and memorable experience during their stay. They address guest inquiries, handle complaints, and resolve issues promptly to maintain high satisfaction levels. Additionally, they often coordinate special requests, manage VIP services, and collaborate with other hotel departments to anticipate and fulfill guest needs. Their goal is to foster strong relationships, encourage repeat visits, and uphold the hotel's reputation for excellent service.

What is the difference between Hotel Guest Relations Manager vs Front Desk Agent?

AspectHotel Guest Relations ManagerFront Desk Agent
CredentialsCustomer service experience, hospitality certifications often preferredHigh school diploma or equivalent, customer service skills
Work EnvironmentOversees guest satisfaction, manages guest relations teamHandles check-ins, check-outs, guest inquiries at the front desk
Employer & Industry UsageHotels, resorts, hospitality industryHotels, motels, hospitality industry
Search & Comparison IntentFocus on guest experience managementFocus on front desk operations

The Hotel Guest Relations Manager primarily oversees guest satisfaction and manages guest relations teams, requiring experience in customer service and hospitality certifications. In contrast, a Front Desk Agent handles daily check-in/check-out procedures and guest inquiries. Both roles are vital in the hospitality industry but differ in responsibilities and focus areas.

What are the key skills and qualifications needed to thrive as a hotel guest relations manager, and why are they important?

To thrive as a Hotel Guest Relations Manager, you need a solid background in hospitality management, customer service, and often a relevant degree or equivalent experience. Familiarity with property management systems (PMS), reservation software, and guest feedback platforms is typically required. Exceptional interpersonal skills, problem-solving abilities, and cultural sensitivity help you deliver memorable guest experiences and resolve issues promptly. These skills and qualities are crucial for ensuring high guest satisfaction, positive reviews, and repeat business in a competitive hospitality environment.

What are some common challenges hotel guest relations managers face, and how can they effectively address them?

Hotel Guest Relations Managers often encounter challenges such as managing guest complaints, accommodating special requests, and ensuring consistent service quality across varied shifts. To address these, they must maintain strong communication skills, collaborate closely with housekeeping, front desk, and concierge teams, and stay calm under pressure. Proactively anticipating guest needs and providing personalized service also helps prevent issues before they arise, fostering guest loyalty and positive reviews.
More about Hotel Guest Relations Manager jobs
What cities are hiring for Hotel Guest Relations Manager jobs? Cities with the most Hotel Guest Relations Manager job openings:
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What job categories do people searching Hotel Guest Relations Manager jobs look for? The top searched job categories for Hotel Guest Relations Manager jobs are:
Hotel Guest Relations Manager jobs near you
Infographic showing various Hotel Guest Relations Manager job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $54,754 per year, or $26.3 per hour.

Guest Relations Manager, Hope Lodge

American Cancer Society

Cleveland, OH

$44K - $48K/yr

Full-time

Medical, Dental, Retirement, PTO

Re-posted 11 days ago

American Cancer Society rating

7.8

Company rating: 7.8 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

158th of 771 rated non-profit organizations

Job description

At the American Cancer Society, we'reworking to end cancer as we know it, for everyone.Our employees and 1.3 million volunteersare raising the bar every single day. We are a culture comprised of diverse backgrounds and experience, to better serve our communities.
The people who work at the American Cancer Society focus their diverse talents on our lifesaving mission. It is a calling. And the people who answer it are fulfilled.

The Guest Relations Manager leads guest relations and front desk operations, ensuring a seamless and welcoming experience for patients and caregivers. This role manages referrals, room allocations, occupancy, and supervises the guest relations & concierge team to optimize guest satisfaction and operational efficiency.

The schedule for this position is Monday through Friday, 10:00 AM to 6:30 PM, with a rotating requirement to work one weekend per month.

ESSENTIAL FUNCTIONS:

  • Manage guest referrals and check-ins to ensure timely registration and room assignments (30%)
  • Supervise concierge staff and provide training for excellent guest service (25%)
  • Coordinate guest amenities, transportation, and special accommodations (15%)
  • Maintain guest records and room inventory accurately (10%)
  • Conduct inspections of guest rooms and public areas for readiness and cleanliness (10%)
  • Address guest feedback and resolve concerns promptly (10%)

EXPERIENCE/QUALIFICATIONS:

  • Minimum Degree Required: High School Diploma or Equivalent

  • Preferred Degree: Bachelor's Degree

  • Minimum of 3 years of experience in guest relations, front desk management, or hospitality management, with at least 1-2 years in a supervisory or managerial role.

  • Valid Driver's License with Clean Driving Record is Required

KNOWLEDGE, SKILLS, AND ABILITY:

  • Strong leadership and team management skills

  • Knowledge of hotel management systems and reservation software

  • Ability to analyze data and adjust processes to improve occupancy

  • Strong interpersonal and customer service skills

  • Ability to work in a fast-paced, guest-facing environment

TRAVEL REQUIREMENTS:

  • Travel Required for initial training upon hire, otherwise minimal travel required

PHYSICAL REQUIREMENTS:

  • The Guest Relations Manager may need to spend extended periods standing or walking, especially during peak check-in/check-out times or while assisting guests throughout the facility.

  • Occasionally, the Guest Relations Manager may need to lift or carry items such as luggage or supplies for guests, particularly during room turnarounds or when assisting with guest needs.

  • Some manual tasks, such as arranging guest amenities or organizing front desk materials, may be required as part of daily operations, requiring manual dexterity and physical coordination.

  • In the event of emergencies or crises, the Guest Relations Manager may need to respond quickly and assist guests in evacuating the facility or accessing emergency services, potentially involving physical exertion and mobility.

  • Conducting room inspections to ensure cleanliness, safety, and readiness for guest occupancy may involve walking throughout the facility and performing physical tasks such as checking bedding, supplies, and amenities.

The salary range for this role is between $44,000 - $48,000. The final candidate's relevant experience/skills will be considered before an offer is extended. Actual starting pay will vary based on non-discriminatory factors including, but not limited to, geographic location, experience, skills, specialty, and education.

ACS provides staff a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills. Further details on our benefits can be found on our careers site at: jobs.cancer.org/benefits. We are a proud equal opportunity employer.

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