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Hotel Front Receptionist Jobs in Michigan (NOW HIRING)

Park Place Hotel

Front Desk Agent

Traverse City, MI · On-site

$13.25 - $16.75/hr

Prior experience as a Hotel Front Desk Agent, Receptionist, or similar role * Experience with hotel reservations software, like OnQ or Opera * Customer service experience * Excellent communication ...

Park Place Hotel

Front Desk Agent

Traverse City, MI · On-site

$13.25 - $16.75/hr

Prior experience as a Hotel Front Desk Agent, Receptionist, or similar role * Experience with hotel reservations software, like OnQ or Opera * Customer service experience * Excellent communication ...

Park Place Hotel

Front Desk Agent

Traverse City, MI · On-site

$14.25 - $18/hr

Prior experience as a Hotel Front Desk Agent, Receptionist, or similar role * Experience with hotel reservations software, like OnQ or Opera * Customer service experience * Excellent communication ...

Hotel Investment Services

Front Desk Agent

Mackinac Island, MI · On-site

$13.50 - $17/hr

Work experience as a Hotel Front Desk Agent, receptionist, host/hostess, food and beverage or customer-service based role. Experience (preferred, but not required) with hotel operating applications ...

Hotel Investment Services

Front Desk Agent

Mackinac Island, MI · On-site

$13.50 - $17/hr

Work experience as a Hotel Front Desk Agent, receptionist, host/hostess, food and beverage or customer-service based role. Experience (preferred, but not required) with hotel operating applications ...

Hotel Investment Services

Night Auditor

Mackinac Island, MI · On-site

$14.25 - $19/hr

Work experience as a Hotel Front Desk Agent, receptionist, host/hostess, food and beverage or customer-service based role. Experience (preferred, but not required) with hotel operating applications ...

Hotel Investment Services

Night Auditor

Mackinac Island, MI · On-site

$14.25 - $19/hr

Work experience as a Hotel Front Desk Agent, receptionist, host/hostess, food and beverage or customer-service based role. Experience (preferred, but not required) with hotel operating applications ...

Concord Hospitality

Front Desk Reception

Lansing, MI · On-site

$16/hr

Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being ...

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Hotel Front Receptionist information

What is a hotel front receptionist?

Hotel front receptionists are the first point of contact for guests at a hotel. They handle check-ins and check-outs, answer questions, manage reservations, and provide information about the hotel and surrounding area. Their responsibilities also include handling payments, responding to guest requests, and ensuring a smooth and welcoming experience for all visitors. Strong communication, organization, and customer service skills are essential for this role.

What skills and qualifications are needed to be a hotel front receptionist?

To thrive as a Hotel Front Receptionist, you need strong customer service skills, attention to detail, and typically at least a high school diploma or equivalent. Familiarity with property management systems (PMS), reservation software, and point-of-sale (POS) systems is highly valuable. Excellent communication, problem-solving abilities, and a friendly, professional demeanor help you stand out in this role. These skills are crucial for ensuring guest satisfaction, efficient operations, and maintaining the hotel's positive reputation.

What are common challenges faced by hotel front receptionists and how can they be managed?

Hotel front receptionists often encounter challenges such as handling multiple guest requests simultaneously, managing difficult or dissatisfied guests, and ensuring smooth communication between departments. To manage these effectively, strong organizational skills, patience, and clear communication are essential. Building familiarity with the hotel's reservation and management systems also helps streamline daily tasks, while proactive problem-solving can turn guest complaints into positive experiences. Regular training and support from the team further equip receptionists to handle busy periods and unexpected situations confidently.

What is the difference between Hotel Front Receptionist vs Hotel Concierge?

AspectHotel Front ReceptionistHotel Concierge
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; customer service experience; sometimes certifications in hospitality
Work EnvironmentFront desk, lobby area, administrative tasksLobby, guest services, personalized assistance
Employer & Industry UsageHotels, resorts, hospitality industryLuxury hotels, resorts, upscale establishments
Common Search & ComparisonGuest check-in/out, reservations, customer inquiriesRestaurant reservations, local recommendations, personalized services

The Hotel Front Receptionist primarily handles check-ins, check-outs, and guest inquiries at the front desk, focusing on administrative and customer service tasks. In contrast, the Hotel Concierge offers personalized guest services, including reservations and local recommendations. While both roles require excellent communication skills and hospitality experience, the Concierge often provides a more specialized, guest-focused service in upscale settings.

How much do they pay a hotel front receptionist?

The average hourly wage for a hotel front receptionist in the United States is around $12 to $15, with annual salaries typically ranging from $25,000 to $35,000. Pay can vary based on experience, location, and the size of the hotel, and some positions may include tips or shift differentials.

What are popular job titles related to Hotel Front Receptionist jobs in Michigan?

For Hotel Front Receptionist jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Hotel Front Receptionist jobs in Michigan look for?

The top searched job categories for Hotel Front Receptionist jobs in Michigan are:

What cities in Michigan are hiring for Hotel Front Receptionist jobs?

Cities in Michigan with the most Hotel Front Receptionist job openings:

Hotel Front Receptionist jobs near you
Infographic showing various Hotel Front Receptionist job openings in Michigan as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Hotel Front Desk Receptionist

Skyline Hotel Detroit Airport, SureStay Collection by BW

Romulus, MI

$14.50 - $18.50/hr

Full-time

Re-posted 29 days ago

Job description

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!
Responsibilities:
  • Perform regular bookkeeping duties: make sure hotel guest information is current and correct
  • Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
  • Mitigate customer complaints as needed
  • Connect with the housekeeping department to ensure guest accommodations are ready
  • Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information

Qualifications:
  • Has experience answering telephone calls and troubleshooting stressful situations
  • Has previous experience or working knowledge of Microsoft Office and reservation management systems
  • Displays impeccable interpersonal, time management, organizational skills, and customer service skills
  • 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
  • High school diploma, GED, or equivalent

About Company

The Skyline Hotel Detroit Airport, SureStay Collection by BW offers 271 rooms and over 12,000 sq ft of event space.