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Hotel Front Office Assistant Jobs (NOW HIRING)

Port Jefferson

Front Office Assistant

Port Jefferson, NY · On-site

$23/hr

Hotel Front Assistant Become part of the TPG Hotels, Resorts & Marina Team..... TPG Hotels, Resorts ... Proven experience in hotel front office operations or guest services. * Strong leadership and ...

Anadi Hotels

Front Office Manager

Latham, NY · On-site

Work to ensure each guest has a pleasant and positive hotel experience. * Assist Front Office staff with resolving guest questions, concerns, and complaints. * Handle escalated guest complaints and ...

Anadi Hotels

Front Office Manager

Latham, NY · On-site

Work to ensure each guest has a pleasant and positive hotel experience. * Assist Front Office staff with resolving guest questions, concerns, and complaints. * Handle escalated guest complaints and ...

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Hotel Front Office Assistant information

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How much do hotel front office assistant jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for hotel front office assistant in the United States is $18.35, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $19.95 per hour, depending on experience, location, and employer.

What are the most commonly searched types of Hotel Front Office jobs?

The most popular types of Hotel Front Office jobs are:

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Infographic showing various Hotel Front Office Assistant job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 11% Part Time, 1% Temporary, and 3% Contract. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution, with an average salary of $38,170 per year, or $18.4 per hour.

Hotel Front Office Supervisor

Newport, KY • On-site

Commonwealth Hotels
Traveler Accommodation • 1 - 5K employees
Learn more about Commonwealth Hotelsexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 25 days ago

Job description

Join Our Team at the Homewood Suites by Hilton Newport, Kentucky!
The Newly Opened Homewood Suites by Hilton Newport, Kentucky is seeking a Hotel Guest Service Supervisor, Front Desk Supervisor, or Front Office Supervisor
About Us:
Located in the heart of Newport, our flagship Homewood Suites by Hilton offers a vibrant work environment with upscale amenities that set us apart. Our hotel features a stunning rooftop bar with breathtaking views of the Cincinnati skyline, a plaza-level restaurant and bar, and exclusive access to the Ovation community. As part of our team, you'll be at the forefront of delivering exceptional service in a dynamic setting that includes a fitness center, on-site laundry facilities, and more. If you are passionate about hospitality and want to be part of a team that values your contributions, join our team at Homewood Suites Newport Cincinnati.
Why This Role?
Working as a Hotel Guest Service Supervisor, Front Desk Supervisor, or Front Desk Supervisor at the Homewood Suites Newport, KY offers a rewarding opportunity to be part of a dynamic hospitality team. The Hotel Guest Service Supervisor, Front Desk Supervisor, or Front Desk Supervisor role allows you to be at the forefront of delivering exceptional service, ensuring guests have a seamless and enjoyable experience from check-in to check-out. With the hotel's convenient location near the airport, you will interact with a diverse range of travelers, from business professionals to vacationing families, providing a chance to build strong communication and problem-solving skills.
What's In It for You?
Comprehensive Benefits: Medical, Dental, and Vision
Financial Perks: 401(k) with company match, SAME DAY PAY, and flexible spending accounts
Time Off: Vacation, Personal Days, and Holiday pay
Exclusive Discounts: Hotel, food, and beverage savings for personal travel
Professional Growth: Online training courses and Commonwealth University
Additional Support: Employee Assistance Program, jury duty leave, holidays, bereavement leave, and more
Key Responsibilities for the Hotel Guest Service Supervisor, Front Desk Supervisor, or Front Office Supervisor include:
  • Guest Check-In and Check-Out: Assisting guests with the check-in and check-out process efficiently, ensuring a smooth and welcoming experience.
  • Reservations Management: Handling room reservations, cancellations, and modifications accurately while maintaining up-to-date records.
  • Customer Service: Responding promptly and professionally to guest inquiries, complaints, and special requests, aiming to exceed guest expectations.
  • Payment Processing: Handling payment transactions, including room charges, deposits, and refunds, while ensuring accuracy and compliance with hotel policies.
  • Communication Hub: Coordinating with other hotel departments, such as housekeeping and maintenance, to address guest needs and resolve issues promptly.
  • Providing Information: Offering information about hotel services, amenities, local attractions, and transportation options to assist guests with their plans.
  • Problem-Solving: Resolving guest concerns or complaints effectively, escalating issues when necessary to maintain satisfaction.
  • Maintaining Records: Keeping accurate and organized records of guest stays, payments, and interactions in the hotel's property management system (PMS).
  • Promoting Hotel Services: Upselling rooms and promoting hotel amenities, such as dining options or event spaces, to enhance the guest experience.
  • Ensuring Security: Following safety and security protocols to safeguard guests, staff, and property, including verifying guest identification and monitoring for suspicious activity.

What We are Looking for in a Hotel Guest Service Supervisor, Front Desk Supervisor, or Front Office Supervisor includes:
  • Previous experience in customer-facing roles, such as in hospitality, retail, or food service, is often required or preferred. Strong interpersonal skills and a focus on delivering exceptional service are essential.
  • Familiarity with using computers and software systems, especially reservation or property management systems (PMS)
  • Strong verbal and written communication skills are necessary for interacting with guests and team members professionally and clearly.
  • Experience handling guest complaints or resolving conflicts in a calm and effective manner is an asset.
  • Previous roles that required managing multiple tasks, such as answering phones, handling reservations, and assisting guests simultaneously, prepare candidates for the demands of the job.
  • Familiarity with front desk operations, check-in/check-out procedures, or reservation systems is a plus.
  • A high school diploma or equivalent
  • Experience in jobs with irregular hours, such as evening, weekend, or holiday shifts, helps demonstrate adaptability to the hospitality industry's demands.

Applicants should have flexibility to work weekends & holidays
Why Commonwealth Hotels?
Founded in 1986, Commonwealth Hotels is a leading hospitality management company known for our exceptional guest and associate satisfaction, market premiums, and superior ROI. We believe in fostering a world-class culture where great people deliver extraordinary results.
Explore Our Hotel:
https://www.hilton.com/en/hotels/luknchw-homewood-suites-newport-cincinnati/
At Commonwealth Hotels, we value diversity and are proud to be an Equal Opportunity Employer. Employment decisions are based on qualifications, merits, and business needs.
Join us in shaping the future of hospitality in Newport, Kentucky, Cincinnati, Ohio! Apply today!

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