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Hotel Communications Jobs (NOW HIRING)

Hotel Eatontown LLC

Catering Sales Director

Eatontown, NJ · On-site

$50K - $60K/yr

This role performs duties related to guest and hotel communications, hosting property tours, organize scheduling, set up, and successful execution of catered events etc. The Sheraton Hotel of ...

The Weston

Hotel Receptionist

Weston, VT · On-site

$20/hr

The Hotel Receptionist is often the first in-person contact for hotel guests and support the ... Engage in purposeful communication and build rapport with guests, creating an open dialogue to ...

The Abbey Resort

Hotel Receptionist

Weston, VT · On-site

The Hotel Receptionist is often the first in-person contact for hotel guests and support the ... Engage in purposeful communication and build rapport with guests, creating an open dialogue to ...

Fairmont Hotel

Royal Service Agent (PM)

New Orleans, LA · On-site

$15.75 - $19.50/hr

Communicate internal and external guest requests via Alice system. * Ensure all requests logged in Alice are followed up according to the hotel's standards. * Deliver all wake up calls within 2 ...

Thind Management

Hotel Maintenance Technician

Conroe, TX · On-site

$14 - $17.75/hr

Hotel Maintenance Technician Introduction Welcome to Thind Management, a family-owned management ... Communicate effectively with supervisors, coworkers, and outside contractors as needed * Ensure ...

Thind Management

Hotel Maintenance Technician

Conroe, TX · On-site

$14 - $17.75/hr

Hotel Maintenance Technician Introduction Welcome to Thind Management, a family-owned management ... Communicate effectively with supervisors, coworkers, and outside contractors as needed * Ensure ...

Thind Management

Hotel Maintenance Technician

Tampa, FL · On-site

$15.25 - $19.50/hr

Hotel Maintenance Technician Introduction Welcome to Thind Management, a family-owned management ... Communicate effectively with supervisors, coworkers, and outside contractors as needed * Ensure ...

Thind Management

Hotel Maintenance Technician

Conroe, TX · On-site

$14.50 - $18.50/hr

Hotel Maintenance Technician Introduction Welcome to Thind Management, a family-owned management ... Communicate effectively with supervisors, coworkers, and outside contractors as needed * Ensure ...

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Hotel Communications information

See salary details

$11K

$52.8K

$81.5K

How much do hotel communications jobs pay per year?

As of Sep 12, 2026, the average yearly pay for hotel communications in the United States is $52,778.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $66,500.00 per year, depending on experience, location, and employer.

What is hotel communications?

Hotel communications refer to the systems, processes, and staff responsible for facilitating effective information exchange within a hotel and between the hotel and its guests. This can include handling guest inquiries, coordinating between departments (such as housekeeping, front desk, and maintenance), managing internal communication platforms, and ensuring guest requests and feedback are properly relayed and addressed. Good hotel communications are vital for smooth operations, excellent guest service, and overall guest satisfaction.

What are the key skills and qualifications needed to thrive in hotel communications, and why are they important?

To excel in Hotel Communications, you need strong verbal and written communication skills, a background in hospitality or public relations, and often a relevant degree or certification. Familiarity with hotel property management systems (PMS), reservation software, and communication platforms like email and phone systems is typically required. Outstanding interpersonal skills, problem-solving abilities, and cultural sensitivity help you effectively manage guest inquiries and coordinate with staff. These competencies are critical for delivering seamless guest experiences, maintaining the hotel's reputation, and ensuring efficient internal and external communication.

How does a hotel communications professional typically collaborate with other departments to ensure smooth guest experiences?

Hotel Communications professionals work closely with various departments such as front desk, housekeeping, maintenance, and food & beverage to relay guest requests, coordinate responses to issues, and share important updates. They often serve as the central point of contact for both staff and guests, ensuring that information flows efficiently and accurately. Effective communication and teamwork are essential, as timely coordination helps maintain high service standards and guest satisfaction. Daily tasks may include managing internal communication channels, handling guest feedback, and assisting with crisis communication if needed.

What is the difference between Hotel Communications vs Hotel Front Desk Agent?

AspectHotel CommunicationsHotel Front Desk Agent
CredentialsCommunication skills, hospitality trainingCustomer service, hospitality certification
Work EnvironmentHotel communication centers, front desk, guest servicesFront desk, lobby, guest check-in/out areas
Employer & Industry UsageHotels, resorts, hospitality industryHotels, motels, resorts
Common Search & ComparisonFocuses on internal and external communication rolesFocuses on guest interaction and service delivery

Hotel Communications primarily handles internal and external communication within the hotel, ensuring smooth information flow. Hotel Front Desk Agents directly interact with guests, managing check-ins, check-outs, and guest inquiries. While both roles are vital in hospitality, they differ in responsibilities and daily tasks, with Hotel Communications focusing on communication systems and Hotel Front Desk Agents on guest service.

More about Hotel Communications jobs

What cities are hiring for Hotel Communications jobs?

Cities with the most Hotel Communications job openings:

What states have the most Hotel Communications jobs?

States with the most job openings for Hotel Communications jobs include:

What are popular job titles for Hotel Communications?

Popular job titles for Hotel Communications:

Hotel Communications jobs near you
Infographic showing various Hotel Communications job openings in the United States as of September 2026, with employment types broken down into 65% Full Time, and 35% Part Time. Highlights an 100% In-person job distribution, with an average salary of $52,778 per year, or $25.4 per hour.

Manager, Internal & Hotel Communications

Atlanta, GA • On-site

IHG Hotels & Resorts
Hospitality Services • 11 - 50 employees
Learn more about IHG Hotels & Resortsexternal

Full-time

Posted 17 days ago

IHG rating

5.5

Company rating: 5.5 out of 10

Based on 155 frontline employees who took The Breakroom Quiz

Job description


This role will be responsible for managing hotel, owner and internal communications globally for the Global Commercial & Marketing and Product & Technology business functions.
Come join our dynamic team and help us take our communications to the next level, leveraging technology, industry knowledge and internal relationships to drive more effective use of our channels in support of communication strategies that engage audiences and deliver results.
Your day to day
  • Develop communication strategies and implement processes, activities, and programs that result in consistent messages and timely dissemination of information, in order to increase awareness of the organization's activities and enhance organizational understanding.
  • Coordinate communication efforts with stakeholders to ensure consistent messages are received by shared audiences, including internal, hotels and owners.
  • Provide expert counsel on communications best practices, channels and execution.
  • Manage communications and content development both within assigned organization as well as regional and other global business units to ensure a cohesive communications strategy regarding implementation and ongoing structure of the Global Commercial & Marketing and Product & Technology organizations.
  • Review and edit all major communications scheduled before distribution to program owners and employees.
  • Proactively develop communications bulletins, announcements, news stories, plans or strategies to disseminate key functional initiatives, programs and events to designated groups of employees, hotels, and owners to drive awareness, adoption, and engagement.
  • Work with management to ensure communication tone and style are consistent.
  • Accountable for the writing, design, and development of communications and supporting materials.
  • Accountable for end-to-end management of communications plans - development, design and writing - to support adoption and awareness for stakeholder groups (internal IHG and hotel/owners).

What we need from you
  • Develop communication strategies and implement processes, activities, and programs that result in consistent messages and timely dissemination of information, in order to increase awareness of the organization's activities and enhance organizational understanding.
  • Coordinate communication efforts with stakeholders to ensure consistent messages are received by shared audiences, including internal, hotels and owners.
  • Provide expert counsel on communications best practices, channels and execution.
  • Manage communications and content development both within assigned organization as well as regional and other global business units to ensure a cohesive communications strategy regarding implementation and ongoing structure of the Global Commercial & Marketing and Product & Technology organizations.
  • Review and edit all major communications scheduled before distribution to program owners and employees.
  • Proactively develop communications bulletins, announcements, news stories, plans or strategies to disseminate key functional initiatives, programs and events to designated groups of employees, hotels, and owners to drive awareness, adoption, and engagement.
  • Work with management to ensure communication tone and style are consistent.
  • Accountable for the writing, design, and development of communications and supporting materials.
  • Accountable for end-to-end management of communications plans - development, design and writing - to support adoption and awareness for stakeholder groups (internal IHG and hotel/owners).
  • Exceptional writing, editing, storytelling, channel management, project management, stakeholder management, and communications measurement skills.
  • Attention to detail.
  • Ability to work with tight deadlines.
  • Experience using and integrating AI into work processes.

Travel - none
Location - Our hybrid work structure is an expectation of three (3) days a week in the ATLANTA office. The expectation may be adjusted to evolve with the changing needs of the business.
#LI-SM
About Us
At IHG, we've made a promise. As one of the world's leading hotel groups, we're here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?
About the Team
Who we are
At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You'll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there's Room for You at IHG.
Over recent years, we've transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.
We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That's why here at IHG, we give our colleagues flexibility and balance - working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that's why leaders work with teams to determine how and when they collaborate.
We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

What IHG employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

IHG Hotels & Resorts logo

About IHG Hotels & Resorts

Sourced by ZipRecruiter

Staybridge Suites is an extended stay hotel, offering elevated residential style-studios and suites, complimentary daily breakfast buffet, complimentary light bites & happy hour 3 days a week, and ample amenities to accommodate both short term and extended-stay guests. We know that being on the road means balancing work with family and friends, so we go out of our way to make your stays enjoyable while keeping you connected to what matters most.

Industry

Hospitality services

Company size

11 - 50 Employees

Headquarters location

Chandler, AZ, US

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