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Hotel Communications Jobs (NOW HIRING)

Hotel Eatontown LLC

Catering Sales Director

Eatontown, NJ · On-site

$50K - $60K/yr

This role performs duties related to guest and hotel communications, hosting property tours, organize scheduling, set up, and successful execution of catered events etc. The Sheraton Hotel of ...

The Abbey Resort

Hotel Receptionist

Weston, VT · On-site

The Hotel Receptionist is often the first in-person contact for hotel guests and support the ... Engage in purposeful communication and build rapport with guests, creating an open dialogue to ...

The Weston

Hotel Receptionist

Weston, VT · On-site

$20/hr

The Hotel Receptionist is often the first in-person contact for hotel guests and support the ... Engage in purposeful communication and build rapport with guests, creating an open dialogue to ...

Thind Management

Hotel Maintenance Technician

Conroe, TX · On-site

$14.50 - $18.50/hr

Hotel Maintenance Technician Introduction Welcome to Thind Management, a family-owned management ... Communicate effectively with supervisors, coworkers, and outside contractors as needed * Ensure ...

Thind Management

Hotel Maintenance Technician

Conroe, TX · On-site

$14.50 - $18.50/hr

Hotel Maintenance Technician Introduction Welcome to Thind Management, a family-owned management ... Communicate effectively with supervisors, coworkers, and outside contractors as needed * Ensure ...

Thind Management

Hotel Maintenance Technician

Tampa, FL · On-site

$15.25 - $19.50/hr

Hotel Maintenance Technician Introduction Welcome to Thind Management, a family-owned management ... Communicate effectively with supervisors, coworkers, and outside contractors as needed * Ensure ...

Thind Management

Hotel Maintenance Technician

Conroe, TX · On-site

$14 - $17.75/hr

Hotel Maintenance Technician Introduction Welcome to Thind Management, a family-owned management ... Communicate effectively with supervisors, coworkers, and outside contractors as needed * Ensure ...

Thind Management

Hotel Maintenance Technician

Conroe, TX · On-site

$14 - $17.75/hr

Hotel Maintenance Technician Introduction Welcome to Thind Management, a family-owned management ... Communicate effectively with supervisors, coworkers, and outside contractors as needed * Ensure ...

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Hotel Communications information

See salary details

$11K

$52.8K

$81.5K

How much do hotel communications jobs pay per year?

As of Aug 22, 2026, the average yearly pay for hotel communications in the United States is $52,778.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $66,500.00 per year, depending on experience, location, and employer.

What is hotel communications?

Hotel communications refer to the systems, processes, and staff responsible for facilitating effective information exchange within a hotel and between the hotel and its guests. This can include handling guest inquiries, coordinating between departments (such as housekeeping, front desk, and maintenance), managing internal communication platforms, and ensuring guest requests and feedback are properly relayed and addressed. Good hotel communications are vital for smooth operations, excellent guest service, and overall guest satisfaction.

What are the key skills and qualifications needed to thrive in hotel communications, and why are they important?

To excel in Hotel Communications, you need strong verbal and written communication skills, a background in hospitality or public relations, and often a relevant degree or certification. Familiarity with hotel property management systems (PMS), reservation software, and communication platforms like email and phone systems is typically required. Outstanding interpersonal skills, problem-solving abilities, and cultural sensitivity help you effectively manage guest inquiries and coordinate with staff. These competencies are critical for delivering seamless guest experiences, maintaining the hotel's reputation, and ensuring efficient internal and external communication.

How does a hotel communications professional typically collaborate with other departments to ensure smooth guest experiences?

Hotel Communications professionals work closely with various departments such as front desk, housekeeping, maintenance, and food & beverage to relay guest requests, coordinate responses to issues, and share important updates. They often serve as the central point of contact for both staff and guests, ensuring that information flows efficiently and accurately. Effective communication and teamwork are essential, as timely coordination helps maintain high service standards and guest satisfaction. Daily tasks may include managing internal communication channels, handling guest feedback, and assisting with crisis communication if needed.

What is the difference between Hotel Communications vs Hotel Front Desk Agent?

AspectHotel CommunicationsHotel Front Desk Agent
CredentialsCommunication skills, hospitality trainingCustomer service, hospitality certification
Work EnvironmentHotel communication centers, front desk, guest servicesFront desk, lobby, guest check-in/out areas
Employer & Industry UsageHotels, resorts, hospitality industryHotels, motels, resorts
Common Search & ComparisonFocuses on internal and external communication rolesFocuses on guest interaction and service delivery

Hotel Communications primarily handles internal and external communication within the hotel, ensuring smooth information flow. Hotel Front Desk Agents directly interact with guests, managing check-ins, check-outs, and guest inquiries. While both roles are vital in hospitality, they differ in responsibilities and daily tasks, with Hotel Communications focusing on communication systems and Hotel Front Desk Agents on guest service.

More about Hotel Communications jobs

What cities are hiring for Hotel Communications jobs?

Cities with the most Hotel Communications job openings:

What states have the most Hotel Communications jobs?

States with the most job openings for Hotel Communications jobs include:

What job categories do people searching Hotel Communications jobs look for?

The top searched job categories for Hotel Communications jobs are:

Hotel Communications jobs near you
Infographic showing various Hotel Communications job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 87% Full Time, 10% Part Time, and 2% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $52,778 per year, or $25.4 per hour.

Communications / Reservations (CORE) Agent

Four Seasons Hotels Limited

Beverly Hills, CA • On-site

$18.25 - $23/hr

Other

Posted yesterday

New

Four Seasons Hotels rating

7.0

Company rating: 7.0 out of 10

Based on 130 frontline employees who took The Breakroom Quiz

27th of 107 rated hotels

Job description

Communications / Reservations (CORE) Agent

The Beverly Wilshire a Four Seasons Hotel is looking for a Hotel Communications Agent who shares a passion for excellence and who infuses enthusiasm into everything they do. This position has the opportunity to shape guest experience by providing exceptional knowledge and service in support of our world-renowned hotels. The Hotel Communications Agent reports to the CORE Manager. Work authorization for the location is required.

Responsibilities

  • Answers and directs phone calls, radio requests, HotSos requests, make reservations, take in-room dining orders, telephone requests, and faxes in an efficient, courteous and professional manner. Achieve maximum customer satisfaction for In-Room Dining, Housekeeping, and Engineering Departments. Support and assist the Front Desk team as needed; Will comply with any other additional requests that may arise pertaining to Hotel Communications Agent duties.
  • Answers phone inquiries in an efficient and friendly manner, using guest names when possible and routing calls to proper extensions.
  • Handles all guest interactions with the highest level of hospitality and professionalism.
  • Accommodate special requests whenever possible.
  • Resolve guest complaints according to Four Seasons Standards.
  • Respond to all guest inquiries and requests for maintenance, housekeeping, in room dining, spa and reservations accurately.
  • Use HotSoS, Opera, Micros, Book4time and Rex (or any other computer application) to log and track these requests.
  • Assist guests in all inquiries in connection with high-speed Internet service, telephone and facsimile services, hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
  • Utilize and ensure proper working condition of the telephone system, HotSos and booking system for in-room dining and spa.
  • Describe the selection of in-room dining menu items to guests by offering interesting, and vivid descriptions of each item, origin, taste and preparation methods.
  • Describe spa treatments and their health/wellness benefits.
  • Sell and recommend treatments based on guest's needs by providing insightful suggestions.
  • Communicate guest orders including any special needs or requests to the kitchen using the hotel's point-of-sales system.
  • Work harmoniously and professionally with co-workers and supervisors.
  • Monitors and responds to hotel emergency and safety situations in an efficient and professional manner.
  • Accepts and delivers wake-up calls, messages and logs facsimiles in a timely manner.
  • The ability to answer all incoming calls promptly with a pleasant tone of voice, using names when possible, and routing calls to proper extensions.
  • The ability to assist with "Do Not Disturb" requests, screening calls, "No Information" calls, busy extensions, transferring calls, call forwarding, call holding, call pick-up, call waiting, and three-way conversations.
  • Assist callers in placement of local or long distance calls.
  • Comply with Four Seasons' Category One and Category Two Work Rules and Standards of Conduct as set forth in Employee Handbook.
  • Adhere to meal break policy and proper payroll procedures.

Preferred Qualifications and Skills

We are looking for individuals who have 1-2 years previous experience as a Telecommunications Operator, Front Desk Agent, Spa Receptionist, Customer Service Sales Representative, Coordinator or Order Taker in a fast paced Hotel operation. Exceptional communication skills and command of English language. This position requires an applicant with a flexible schedule and the ability to work different shifts, weekends and holidays.

What to Expect: You Will…

  • Have access to a robust benefit plan
  • Have the opportunity to engage in diverse and challenging work
  • Derive a sense of pride in work well done
  • Be recognized for excellence

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.

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