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Hotel Communications Jobs (NOW HIRING)

KWB, LLC (Hotel Partners)

Sales Coordinator

Overland Park, KS · On-site

$18.50 - $25.50/hr

BASIC PURPOSE: Assist Area DOS/Director of Sales/Sales Manager(s) in obtaining customer satisfaction by performing clerical and administrative duties relating to guest and hotel communications and ...

Thind Management

Hotel Maintenance Technician

Conroe, TX · On-site

$14 - $17.75/hr

Hotel Maintenance Technician Introduction Welcome to Thind Management, a family-owned management ... Communicate effectively with supervisors, coworkers, and outside contractors as needed * Ensure ...

Thind Management

Hotel Maintenance Technician

Tampa, FL · On-site

$15.25 - $19.50/hr

Hotel Maintenance Technician Introduction Welcome to Thind Management, a family-owned management ... Communicate effectively with supervisors, coworkers, and outside contractors as needed * Ensure ...

Thind Management

Hotel Maintenance Technician

Tampa, FL · On-site

$15.25 - $19.50/hr

Hotel Maintenance Technician Introduction Welcome to Thind Management, a family-owned management ... Communicate effectively with supervisors, coworkers, and outside contractors as needed * Ensure ...

Thind Management

Hotel Maintenance Technician

Spring, TX · On-site

$14.50 - $18.50/hr

Hotel Maintenance Technician Introduction Welcome to Thind Management, a family-owned management ... Communicate effectively with supervisors, coworkers, and outside contractors as needed * Ensure ...

Thind Management

Hotel Maintenance Technician

Conroe, TX · On-site

$14 - $17.75/hr

Hotel Maintenance Technician Introduction Welcome to Thind Management, a family-owned management ... Communicate effectively with supervisors, coworkers, and outside contractors as needed * Ensure ...

Thind Management

Hotel Maintenance Technician

Conroe, TX · On-site

$14.50 - $18.50/hr

Hotel Maintenance Technician Introduction Welcome to Thind Management, a family-owned management ... Communicate effectively with supervisors, coworkers, and outside contractors as needed * Ensure ...

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Hotel Communications information

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$11K

$52.8K

$81.5K

How much do hotel communications jobs pay per year?

As of Jun 16, 2026, the average yearly pay for hotel communications in the United States is $52,778.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $66,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in Hotel Communications, and why are they important?

To excel in Hotel Communications, you need strong verbal and written communication skills, a background in hospitality or public relations, and often a relevant degree or certification. Familiarity with hotel property management systems (PMS), reservation software, and communication platforms like email and phone systems is typically required. Outstanding interpersonal skills, problem-solving abilities, and cultural sensitivity help you effectively manage guest inquiries and coordinate with staff. These competencies are critical for delivering seamless guest experiences, maintaining the hotel's reputation, and ensuring efficient internal and external communication.

What are high paying jobs in communications?

High-paying jobs in communications include roles such as public relations director, corporate communications manager, and media relations director, often requiring strong leadership skills and experience. These positions typically offer higher salaries due to their strategic importance and may require advanced degrees or certifications in communication or related fields.

How does a Hotel Communications professional typically collaborate with other departments to ensure smooth guest experiences?

Hotel Communications professionals work closely with various departments such as front desk, housekeeping, maintenance, and food & beverage to relay guest requests, coordinate responses to issues, and share important updates. They often serve as the central point of contact for both staff and guests, ensuring that information flows efficiently and accurately. Effective communication and teamwork are essential, as timely coordination helps maintain high service standards and guest satisfaction. Daily tasks may include managing internal communication channels, handling guest feedback, and assisting with crisis communication if needed.

What is the difference between Hotel Communications vs Hotel Front Desk Agent?

AspectHotel CommunicationsHotel Front Desk Agent
CredentialsCommunication skills, hospitality trainingCustomer service, hospitality certification
Work EnvironmentHotel communication centers, front desk, guest servicesFront desk, lobby, guest check-in/out areas
Employer & Industry UsageHotels, resorts, hospitality industryHotels, motels, resorts
Common Search & ComparisonFocuses on internal and external communication rolesFocuses on guest interaction and service delivery

Hotel Communications primarily handles internal and external communication within the hotel, ensuring smooth information flow. Hotel Front Desk Agents directly interact with guests, managing check-ins, check-outs, and guest inquiries. While both roles are vital in hospitality, they differ in responsibilities and daily tasks, with Hotel Communications focusing on communication systems and Hotel Front Desk Agents on guest service.

What is communication in the hotel industry?

In the hotel industry, communication involves the exchange of information between staff and guests to ensure smooth operations and guest satisfaction. Hotel communication skills include clear verbal and written interactions, active listening, and the use of communication tools like radios, phones, and management software. Effective communication is essential for coordinating services, resolving issues, and maintaining a positive guest experience.

What is the highest paying job at a hotel?

The highest paying job at a hotel is typically the general manager, who oversees all operations and can earn a six-figure salary depending on the hotel's size and location. Other high-paying roles include regional managers and executive positions such as director of operations or revenue management, which require extensive experience and leadership skills.

What is the highest paying job in hotel management?

The highest paying roles in hotel management are typically general managers or hotel owners, with general managers earning a median annual salary of over $100,000 depending on the property's size and location. Executive positions such as regional or corporate directors can earn significantly more, often exceeding $150,000 annually, especially in luxury or large-scale hotels. These roles require strong leadership, operational expertise, and often advanced degrees or certifications in hospitality management.

What are hotel communications?

Hotel communications refer to the systems, processes, and staff responsible for facilitating effective information exchange within a hotel and between the hotel and its guests. This can include handling guest inquiries, coordinating between departments (such as housekeeping, front desk, and maintenance), managing internal communication platforms, and ensuring guest requests and feedback are properly relayed and addressed. Good hotel communications are vital for smooth operations, excellent guest service, and overall guest satisfaction.
More about Hotel Communications jobs
What cities are hiring for Hotel Communications jobs? Cities with the most Hotel Communications job openings:
What states have the most Hotel Communications jobs? States with the most job openings for Hotel Communications jobs include:
What job categories do people searching Hotel Communications jobs look for? The top searched job categories for Hotel Communications jobs are:
Hotel Communications jobs near you
Infographic showing various Hotel Communications job openings in the United States as of June 2026, with employment types broken down into 67% Full Time, and 33% Temporary. Highlights an 100% In-person job distribution, with an average salary of $52,778 per year, or $25.4 per hour.
Communications / Reservations (CORE) Agent

Communications / Reservations (CORE) Agent

Four Seasons Hotels

Beverly Hills, CA

$18.25 - $23/hr

Other

Posted 7 days ago

Four Seasons Hotels rating

7.1

Company rating: 7.1 out of 10

Based on 120 frontline employees who took The Breakroom Quiz

22nd of 105 rated hotels

Job description

Four Seasons Hotel Communications Agent

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the Location

Since opening in 1928, our legendary property has been the preferred address for celebrities, royalty and the international elite — and it's easy to see why. Located at the intersection of Wilshire Boulevard and Rodeo Drive, we put you in the enviable heart of Beverly Hills, with designer shopping, fine dining and postcard-worthy views at our doorstep.

The Beverly Wilshire, Beverly Hills, A Four Seasons Hotel is looking for a Hotel Communications Agent who shares a passion for excellence and who infuses enthusiasm into everything they do. This position has the opportunity to shape guest experience by providing exceptional knowledge and service in support of our world-renowned hotels. The Hotel Communications Agent reports to the CORE Manager. Work authorization for the location is required.

Join Our Team

In captivating Beverly Hills with Rodeo Drive boutiques glittering at the doorstep, this legendary Los Angeles landmark buzzes with renewed vitality. Offering tradition and trend, peaceful privacy and lively sophistication, Beverly Wilshire wants YOU to be part of our talented team of individuals who provide thoughtful Four Seasons care to warm every moment.

Responsibilities

Answers and directs phone calls, radio requests, HotSos requests, make reservations, take in-room dining orders, telephone requests, and faxes in an efficient, courteous and professional manner. Achieve maximum customer satisfaction for In-Room Dining, Housekeeping, and Engineering Departments. Support and assist the Front Desk team as needed; Will comply with any other additional requests that may arise pertaining to Hotel Communications Agent duties.

  • Answers phone inquiries in an efficient and friendly manner, using guest names when possible and routing calls to proper extensions.
  • Handles all guest interactions with the highest level of hospitality and professionalism.
  • Accommodate special requests whenever possible.
  • Resolve guest complaints according to Four Seasons Standards.
  • Respond to all guest inquiries and requests for maintenance, housekeeping, in room dining, spa and reservations accurately.
  • Use HotSoS, Opera, Micros, Book4time and Rex (or any other computer application) to log and track these requests.
  • Assist guests in all inquiries in connection with high-speed Internet service, telephone and facsimile services, hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
  • Utilize and ensure proper working condition of the telephone system, HotSos and booking system for in-room dining and spa.
  • Describe the selection of in-room dining menu items to guests by offering interesting, and vivid descriptions of each item, origin, taste and preparation methods.
  • Describe spa treatments and their health/wellness benefits.
  • Sell and recommend treatments based on guest's needs by providing insightful suggestions.
  • Communicate guest orders including any special needs or requests to the kitchen using the hotel's point-of-sales system.
  • Work harmoniously and professionally with co-workers and supervisors.
  • Monitors and responds to hotel emergency and safety situations in an efficient and professional manner.
  • Accepts and delivers wake-up calls, messages and logs facsimiles in a timely manner.
  • The ability to answer all incoming calls promptly with a pleasant tone of voice, using names when possible, and routing calls to proper extensions.
  • The ability to assist with "Do Not Disturb" requests, screening calls, "No Information" calls, busy extensions, transferring calls, call forwarding, call holding, call pick-up, call waiting, and three-way conversations.
  • Assist callers in placement of local or long distance calls.
  • Comply with Four Seasons' Category One and Category Two Work Rules and Standards of Conduct as set forth in Employee Handbook.
  • Adhere to meal break policy and proper payroll procedures.
Preferred Qualifications and Skills

We are looking for individuals who have 1-2 years previous experience as a Telecommunications Operator, Front Desk Agent, Spa Receptionist, Customer Service Sales Representative, Coordinator or Order Taker in a fast paced Hotel operation. Exceptional communication skills and command of English language. This position requires an applicant with a flexible schedule and the ability to work different shifts, weekends and holidays.

What to Expect: You Will…

Hourly Rate:

First 9 months: $27.80 (80% of contract rate)

Next 9 months : $31.28 (90% of contract rate)

After completion of probationary Period: $34.75 (full rate)

  • Be part of a cohesive team with opportunities to build a successful career with global potential
  • Have access to a robust benefit plan
  • Have the opportunity to engage in diverse and challenging work
  • Derive a sense of pride in work well done
  • Be recognized for excellence

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf

Learn more about what it is like to work at Four Seasons – visit us:

http://jobs.fourseasons.com

We look forward to receiving your application

******Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview. ******

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