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Hostess Jobs in Springfield, MA (NOW HIRING)

IHOP

Host/Hostess

Enfield, CT · On-site

$16.35/hr

... Hostess, you will be responsible for greeting guests and seating them promptly, cheerfully and courteously. Duties of this position include, seating guests, answering the phone, taking, entering and ...

Wingstop / IHOP

IHOP Host/Hostess

West Springfield, MA · On-site

... Hostess, you will have the opportunity to provide a memorable first impression to our guests by promptly, cheerfully and courteously welcoming them. Greeting with a smile and making our guests feel ...

Wingstop / IHOP

IHOP Host/Hostess

Manchester, CT · On-site

... Hostess, you will have the opportunity to provide a memorable first impression to our guests by promptly, cheerfully and courteously welcoming them. Greeting with a smile and making our guests feel ...

Rein's Deli

Host

CT · On-site

$16.35/hr

... (ess)REPORTS TO: Dept.200 Manager WAGE/SALARY RANGE: Part Time - $16.35 + Pooled Tips - Morning and Night shifts JOB SUMMARY: Greet and seat Guests in a friendly and proficient manner remembering ...

The Capital Grille

Host

Hartford, CT · On-site

A Host will engage in friendly conversation when seating guests and introducing the server. A Host manages the restaurant waiting list during high volume to accurately set guest expectations and ...

The Capital Grille

Host

Hartford, CT · On-site

A Host will engage in friendly conversation when seating guests and introducing the server. A Host manages the restaurant waiting list during high volume to accurately set guest expectations and ...

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All JobsHostess JobsHostess Jobs in Springfield, MA

Hostess information

See Springfield, MA salary details

$7

$14

$19

How much do hostess jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for hostess in Springfield, MA is $14.12, according to ZipRecruiter salary data. Most workers in this role earn between $11.49 and $16.06 per hour, depending on experience, location, and employer.

Is a hostess a hard job?

A hostess job involves greeting and seating guests, managing reservations, and providing customer service in a fast-paced environment. It requires good communication skills, patience, and the ability to handle busy periods, but it is generally considered an entry-level position with moderate physical and social demands.

What is the difference between Hostess vs Waitstaff?

AspectHostessWaitstaff
Primary RoleGreets and seats guests, manages reservationsServes food and beverages, takes orders
Required SkillsCustomer service, communication, organizationCustomer service, multitasking, menu knowledge
Work EnvironmentFront of house, reception areaDining area, service stations
Common CertificationsNone required, but hospitality experience helpfulFood handler permits may be required

While both Hostess and Waitstaff work in the hospitality industry, the Hostess primarily manages guest seating and reservations, acting as the first point of contact. The Waitstaff focuses on serving food and drinks, ensuring customer satisfaction during the meal. Both roles require excellent customer service skills, but their responsibilities and work environments differ significantly.

What is a hostess?

Hostesses are hospitality professionals responsible for greeting guests as they enter restaurants, events, or other venues. They manage reservations, seat guests, provide menus, and ensure guests feel welcome and comfortable. Hostesses often coordinate with servers and other staff to maintain smooth operations and may assist with customer inquiries or special requests. Their primary goal is to create a positive first impression and help deliver excellent customer service.

What qualifications do you need to be a hostess?

To be a hostess, strong communication and customer service skills are essential, along with a friendly demeanor and the ability to handle multiple tasks. Many employers prefer candidates who are at least 16 years old and have previous experience in hospitality or customer service, though specific requirements can vary by establishment.

How does a hostess get paid?

A hostess typically earns an hourly wage, which may include tips from customers. Some establishments also offer a fixed salary or a combination of both, and pay rates can vary based on experience, location, and the restaurant's policies.

What does a hostess do?

A host or hostess is the face of the restaurant, often positioned near the entrance. They greet guests when they arrive at the restaurant, seat them at a table, and provide them with menus. As the first and often the last employee that patrons see, the host's or hostess’s primary responsibility is to provide excellent customer service throughout their shift. Welcoming guests with a smile, informing them of their wait time for a table, and checking on them regularly to make sure they are receiving efficient service from their servers are all essential duties for this position. The host or hostess also distributes patrons evenly among the wait staff to ensure a fair workload for employees and enables guests to be served their meals and drinks quickly.

What are the key skills and qualifications needed to thrive as a hostess, and why are they important?

To thrive as a Hostess, you need strong interpersonal skills, organizational abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with reservation software, point-of-sale (POS) systems, and basic computer skills is typically required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills and qualities are crucial for creating a positive first impression, efficiently managing guest flow, and ensuring smooth restaurant operations.

What are some common challenges a hostess might face during busy shifts, and how can they be managed?

During peak hours, hostesses often encounter challenges such as managing long waitlists, handling impatient guests, and coordinating efficiently with servers and kitchen staff. Staying organized, maintaining clear communication, and remaining calm under pressure are crucial for success. Most restaurants provide training on reservation systems and customer service skills to help hostesses navigate busy shifts effectively and ensure a positive guest experience.
More about Hostess jobs
What job categories do people searching Hostess jobs in Springfield, MA look for? The top searched job categories for Hostess jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Hostess jobs? Cities near Springfield, MA with the most Hostess job openings:
Hostess jobs near you
Infographic showing various Hostess job openings in Springfield, MA as of August 2026, with employment types broken down into 33% Full Time, and 67% Part Time. Highlights an 100% In-person job distribution, with an average salary of $29,373 per year, or $14.1 per hour.

Host / Hostess

Ninety Nine Restaurant & Pub Team Members

Springfield, MA

Full-time, Part-time

Medical, Dental, Life, Retirement, PTO

Re-posted 7 days ago

Job description

We hire team members who are at least 17 years old for Host / Hostess roles only. JOIN OUR TEAM AND MAKE GREAT $ IN A TEAM ORIENTED WORK ENVIRONMENT

Be a part of your Local Hometown Favorite.  You bring your great attitude and readiness to learn, and we’ll take care of the rest! 

At The Ninety Nine Restaurant & Pub, we're proud to offer flexible schedules, full training with opportunities to grow your career, comprehensive benefits, and a safe enjoyable work environment We treat people right, and that's why our team makes new guests feel welcome, and regulars feel right at home.


Full Time & Part Time Opportunities Available For:
Host / Hostess
At Ninety Nine Restaurant & Pub we're always looking for great team members to join in the fun and “Love Where You Work”
In return, we offer flexible work schedules, a great work environment, excellent opportunities for advancement along with the following benefits:
  • Training & Advancement - An in-depth & comprehensive training program to ensure our Team Members can develop & grow with us.
  • Stability - We have some of the lowest manager & hourly turnover in the industry. That means the team you'll be a part of doesn't change nearly as often as other restaurants.
  • Better quality of life - no late night bar hours & flexible schedules!
  • Weekly Pay and Paid Vacation– vacation eligibility after six months
  • Pay & Benefits - Extremely Competitive Salary and Benefits Package including quarterly bonus potential, Medical, Dental, Life, Company-Matched 401k, Short Term and Long Term Disability.
  • Retirement Savings Plan - After 1 year of employment you are eligible to participate in the company’s 401(k) plan upon reaching 21 years of age.
  • Discounts - 25% discount on food and non-alcoholic beverages for team members to enjoy with their family and friends outside of their work shift
  • Strong Culture - welcoming and safe environment where you will Love Where You Work!
  • Community - The 99 gives back to the communities we serve in order to promote a greater understanding and respect for diversity
  • Respect - We value Team Members from of all backgrounds and always strive to communicate respectfully & cooperatively.

WE ARE COMMITTED TO OUR GUESTS, TEAM MEMBERS & COMMUNITY

 Submit your application today, we can't wait to meet you.

Ninety Nine Restaurants is an Equal Opportunity & E-Verify Employer committed to diversity, equity, and inclusion.

Join the Ninety Nine (The 99 Restaurants) team today. This restaurant front of house job for Hosts or Hostesses will focus on guest seating or greeting or reception / reservations duties in which you will be expected to provide great customer service.

Apply