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Hospitality Client Service Manager Jobs (NOW HIRING)

Aon Corporation

Client Service Manager

Chicago, IL · On-site

Be part of our growing team as a Client Service Manager! This is a virtual role with the flexibility to work from home or from any local Aon office in the US. Aon is in the business of better ...

neal shulman

Client Service Manager

Waco, TX · On-site

Client Service Manager# Client Service ManagerHot Job## OverviewPosition TypeFull Time## DescriptionClient Service ManagerSummary...July Business Services (JULY) is seeking an individual for Client ...

PalAmerican Security

Client Service Manager

Phoenix, AZ · On-site

$75K - $85K/yr

PalAmerican Security - Client Service Manager Are you passionate about ensuring top-notch security services and client satisfaction? Do you thrive in a role where you oversee security contracts and ...

SPS North America

Client Service Manager

Seattle, WA · On-site

Client Service Manager Seattle, Washington, United States On-site The Client Service Manager (CSM) position is to sit on-site with our client and oversee multiple sites or projects. The position is ...

Arctiq, Inc.

Client Service Manager

Manhattan, NY

Client Service Manager - Dedicated Client Engagement Location: Albany, NY (preferred) or greater NY area, with regular travel to Albany. Relocation assistance available for candidates willing to ...

Arctiq: Intelligent Architecture

Client Service Manager - Dedicated Client Engagement Location: Albany, NY (preferred) or greater NY area, with regular travel to Albany. Relocation assistance available for candidates willing to ...

Gallagher

Client Service Manager

Tampa, FL · On-site

Overview As a client service manager in Personal Lines, you'll deliver more than service, you'll guide clients through key decisions, manage renewals independently, and identify opportunities to ...

Heffernan Financial

Client Service Manager

Walnut Creek, CA · On-site

$90K - $105K/yr

Description The Client Service Associate plays a vital role in supporting the Wealth Manager by delivering excellent financial planning and investment management services to clients. This individual ...

Gallagher

Client Service Manager

Saint Louis, MO · On-site

As a Client Service Manager, you'll play a key role in delivering exceptional service to our clients. You'll manage a portfolio of accounts, build strong relationships, and ensure our clients feel ...

SpecialtyRx

Client Service Manager

Ridgefield Park, NJ · On-site

$55K - $70K/yr

SpecialtyRx is seeking Client Service Manager located in the surrounding areas of Nassau & Suffolk) The Client Service will be servicing and overseeing the relationship with our long term care ...

Gallagher

Client Service Manager

Rolling Meadows, IL · On-site

Overview At Gallagher, we're looking for an Client Service Manager to join our Commercial team. In this role, you'll lead efforts to deliver exceptional service and solutions to our clients. You'll ...

Fidelity Investments

Client Service Manager

Covington, KY · On-site

$66K - $125K/yr

Fidelity will not provide immigration sponsorship for this position The Client Services Manager (CSM) is part of the Client Service Management, DC Plan Services organization and is the primary client ...

Wealth Enhancement Group, LLC

WI · On-site

$65K - $85K/yr

Our Brookfield, WI office has an excellent opportunity to join us as a Client Service Manager. This individual will be focused on onboarding and servicing our clients. We're looking for someone with ...

Gallagher

Client Service Manager

Lake Mary, FL · On-site

As a Personal Lines Client Service Manager I, you'll play a key role in delivering high-quality service to our clients, ensuring their needs are met with care and precision. This is your chance to ...

Gallagher

Client Service Manager

Westborough, MA · On-site

$63K - $106K/yr

Overview At Gallagher, we're looking for a Client Service Manager to join our Commercial team. In this role, you'll work closely with clients and colleagues to provide exceptional service and deliver ...

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Hospitality Client Service Manager information

See salary details

$25.5K

$57.7K

$83K

How much do hospitality client service manager jobs pay per year?

As of Sep 9, 2026, the average yearly pay for hospitality client service manager in the United States is $57,716.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,000.00 and $69,000.00 per year, depending on experience, location, and employer.

What are popular job titles related to Hospitality Client Service Manager jobs?

For Hospitality Client Service Manager jobs, the most frequently searched job titles are:

Infographic showing various Hospitality Client Service Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $57,716 per year, or $27.7 per hour.

Travel & Hospitality - Client Relationship Manager

Palm Beach, FL • On-site

Cognizant Technology Solutions
See more jobs at Cognizant Technology Solutionsexternal

Full-time

Re-posted 6 days ago

Key responsibilities

  • Plan and execute regular client touchpoints to translate objectives into structured project management plans.

  • Coordinate cross-functional project teams by setting milestones, allocating resources, and aligning workstreams to meet client commitments.

  • Manage end-to-end project lifecycles by defining scope, creating schedules, tracking progress, and adjusting delivery plans to meet client expectations.

Cognizant rating

7.0

Company rating: 7.0 out of 10

Based on 87 frontline employees who took The Breakroom Quiz

59th of 72 rated business consultants

Job description

Job Summary
This hybrid day shift Client Relationship Manager role focuses on building enduring client partnerships while ensuring the flawless delivery of complex project management initiatives. The role oversees client portfolios in cruise crew management contexts translating business needs into structured projects that drive operational efficiency reliability and long term value for both the organization and the broader travel and hospitality ecosystem.
Responsibilities
  • Drive strategic client engagement by planning and executing regular touchpoints that translate client objectives into clearly structured project management plans which enhance long term satisfaction and retention.
  • Coordinate cross functional project teams by setting clear milestones allocating resources and aligning workstreams so that project management efforts deliver reliable solutions that meet client commitments.
  • Manage end to end project lifecycles by defining scope creating schedules tracking progress and adjusting delivery plans to ensure that client expectations are met with high consistency in a hybrid work model.
  • Oversee issue resolution by monitoring client escalations analyzing root causes and orchestrating corrective actions so that project risks are minimized and service continuity is maintained.
  • Guide requirements identification by facilitating workshops documenting business needs and validating acceptance criteria to make sure that project management outputs precisely match operational demands including crew management processes.
  • Collaborate with internal stakeholders by sharing client insights influencing prioritization and integrating feedback so that project roadmaps remain aligned with company strategy and industry trends.
  • Optimize client reporting by preparing structured status updates detailing progress dependencies and outcomes to provide transparent visibility into project health and measurable business impact.
  • Enhance operational efficiency by reviewing workflows recommending improvements and driving process changes that help clients manage crew assignments scheduling and compliance within cruise operations.
  • Monitor service performance indicators by reviewing metrics synthesizing trends and proposing action plans so that client engagements steadily improve and contribute to reliable cruise crew operations.
  • Support hybrid work coordination by organizing onsite and remote interactions defining communication norms and ensuring that collaboration tools are effectively used to keep project teams aligned.
  • Promote knowledge sharing by documenting lessons learned creating reference materials and encouraging practice adoption so that future projects benefit from proven client management and project management patterns.
  • Advance client centric outcomes by translating feedback into prioritized enhancements and coordinating implementation so that solutions better support safe efficient and comfortable travel experiences.
  • Contribute to organizational purpose by ensuring that project delivery and client relationships strengthen the company reputation as a trusted partner in technology enabled cruise crew management and broader maritime services.

Qualifications
  • Demonstrate extensive experience of fifteen to eighteen years in client relationship management and complex project management with a strong record of delivering structured initiatives for enterprise clients.
  • Show deep proficiency in project management methodologies including planning risk control and stakeholder communication to drive predictable outcomes in hybrid environments.
  • Apply practical knowledge of crew management systems for cruise operations by understanding scheduling compliance and resource allocation to support clients in optimizing onboard staffing.
  • Utilize excellent communication and negotiation abilities to clarify expectations manage conflicts and build trust across diverse client and internal stakeholder groups.
  • Employ strong analytical and problem solving skills to interpret client data recognize operational patterns and convert insights into actionable project improvements.
  • Use collaborative working habits in hybrid models by engaging effectively both remotely and onsite while maintaining productive relationships with distributed project teams.

Certifications Required
Preferred certifications include Project Management Professional and or PRINCE2 Practitioner with any domain specific maritime operations training considered an advantage.
About Cognizant:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization's unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] for roles based in the Americas or [email protected] for roles based in India.

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