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Hospitality Associate Jobs in Chicago, IL (NOW HIRING)

Midtown Athletic Club

Hospitality Associate

Willowbrook, IL · On-site

$16 - $18/hr

Hospitality Associate Midtown is looking for a Hospitality Associate who will be the first point of contact for every interaction with our members and guests. Midtown believes in putting the customer ...

Kasa

Hospitality Associate

Chicago, IL · On-site

$20/hr

The Role Join our Chicago Hospitality Team as a Hospitality Associate where you will be the heart of our onsite-guest experience. This dynamic role combines physical presence with digital prowess ...

Kasa

Hospitality Associate

Chicago, IL · On-site

$20/hr

The Role Join our Chicago Hospitality Team as a Hospitality Associate where you will be the heart of our onsite-guest experience. This dynamic role combines physical presence with digital prowess ...

Kasa

Hospitality Associate, Part Time

Chicago, IL

$20/hr

The Role Join our Chicago Hospitality Team as a Hospitality Associate where you will be the heart of our onsite-guest experience. This dynamic role combines physical presence with digital prowess ...

Kasa

Hospitality Associate, Part Time

Chicago, IL

$20/hr

The Role Join our Chicago Hospitality Team as a Hospitality Associate where you will be the heart of our onsite-guest experience. This dynamic role combines physical presence with digital prowess ...

Opensity Solutions

Hospitality Associate

Chicago, IL · On-site

$26.50/hr

The Hospitality Associate executes meetings and provides catering support, supports relationships with vendors, and provides support to the entire staff. Must be able to perform successfully in a ...

Opensity Solutions

Hospitality Associate

Chicago, IL · On-site

$26.50/hr

The Hospitality Associate executes meetings and provides catering support, supports relationships with vendors, and provides support to the entire staff. Must be able to perform successfully in a ...

Kasa

Overnight Hospitality Associate

Chicago, IL

$21/hr

The Role Join our Chicago Hospitality Team as a Overnight Hospitality Associate where you will be the heart of our onsite-guest experience. This dynamic role combines physical presence with digital ...

Kasa

Overnight Hospitality Associate

Chicago, IL

$21/hr

The Role Join our Chicago Hospitality Team as a Overnight Hospitality Associate where you will be the heart of our onsite-guest experience. This dynamic role combines physical presence with digital ...

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All JobsHospitality Associate JobsHospitality Associate Jobs in Chicago, IL

Hospitality Associate information

See Chicago, IL salary details

$10

$19

$36

How much do hospitality associate jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for hospitality associate in Chicago, IL is $19.39, according to ZipRecruiter salary data. Most workers in this role earn between $14.86 and $20.29 per hour, depending on experience, location, and employer.

What is a hospitality associate?

A hospitality associate works to ensure the best services are offered for patrons, which includes guests, patients, or customers depending on the work setting. You often find jobs in a hotel or hospital and are the first point of contact for patrons and patients. Duties include supporting and understanding individuals’ needs, communicating with patients or guests, and sometimes answering phones or recording information in a computer database. Qualifications begin with a high school diploma, but you need on-the-job training or relevant experience for this career. Interpersonal and communication skills are also vital.

What is the difference between Hospitality Associate vs Front Desk Agent?

AspectHospitality AssociateFront Desk Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; customer service skills
Work EnvironmentHotels, resorts, event venuesHotels, motels, hospitality establishments
Employer & Industry UsageCommonly employed in hospitality and service industriesPrimarily in hotels and lodging services
Job ResponsibilitiesAssisting guests, handling inquiries, supporting operationsChecking in/out guests, managing reservations, providing information

While both roles involve customer service in hospitality settings, a Hospitality Associate has broader responsibilities across various functions, whereas a Front Desk Agent primarily focuses on guest check-in, check-out, and reservations at hotels. The roles often overlap but differ in scope and specific duties.

What are some common challenges faced by hospitality associates and how can they be managed effectively?

Hospitality Associates often encounter challenges such as handling high guest volumes during peak times, managing diverse guest expectations, and resolving unexpected issues quickly. To manage these effectively, strong communication and problem-solving skills are essential, along with the ability to stay calm under pressure. Many employers provide ongoing training and encourage teamwork, so associates are supported by both their colleagues and supervisors to deliver excellent service even in demanding situations.

What are the key skills and qualifications needed to thrive as a hospitality associate, and why are they important?

To thrive as a Hospitality Associate, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation software, POS systems, and basic office equipment is often required. Excellent communication, teamwork, and a positive attitude help you stand out in this guest-facing role. These skills ensure seamless guest experiences, efficient operations, and high levels of customer satisfaction in hospitality environments.

What does a hospitality associate do?

A Hospitality Associate is responsible for providing excellent customer service in hotels, restaurants, or other hospitality settings. Their duties often include greeting guests, assisting with check-in and check-out, answering questions, handling reservations, and addressing any guest concerns to ensure a pleasant experience. They may also assist with administrative tasks, coordinate with housekeeping or maintenance staff, and help organize events or activities. Strong communication and problem-solving skills are essential in this role. Overall, Hospitality Associates play a key part in creating a welcoming and enjoyable environment for guests.
More about Hospitality Associate jobs
What are the most commonly searched types of Hospitality jobs in Chicago, IL? The most popular types of Hospitality jobs in Chicago, IL are:
What are popular job titles related to Hospitality Associate jobs in Chicago, IL? For Hospitality Associate jobs in Chicago, IL, the most frequently searched job titles are:
What job categories do people searching Hospitality Associate jobs in Chicago, IL look for? The top searched job categories for Hospitality Associate jobs in Chicago, IL are:
What cities near Chicago, IL are hiring for Hospitality Associate jobs? Cities near Chicago, IL with the most Hospitality Associate job openings:
Hospitality Associate jobs near you
Infographic showing various Hospitality Associate job openings in Chicago, IL as of August 2026, with employment types broken down into 50% Full Time, and 50% Part Time. Highlights an 100% In-person job distribution, with an average salary of $40,337 per year, or $19.4 per hour.

Hospitality Associate

Midtown Athletic Club

Willowbrook, IL • On-site

$16 - $18/hr

Other

Re-posted 18 days ago

Job description

Hospitality Associate

Midtown is looking for a Hospitality Associate who will be the first point of contact for every interaction with our members and guests. Midtown believes in putting the customer at the center of every decision that we make. Our Hospitality Associates set the tone for the experience of each member and guests through warm greetings, genuine goodbyes, resolving questions or issues accurately and quickly and creating memorable, lasting moments during each visit. A Midtown Hospitality Associate plays a key role in delivering on our promise to inspire others to transform their lives. Welcome to some of the most important work you will ever do.

You will love this job if:

  • You love inspiring a sense of community and providing personal attention
  • You find immense joy in welcoming individuals who enter the club in a warm and pleasant manner
  • You consistently strive to create a lasting first impression
  • You thrive in creating memorable moments for members and guests
  • You are passionate about helping others
  • You are well-engaged in policies and procedures and will be able to communicate them in a positive way to members
  • Receive coaching with optimism and implement recommendations

As Hospitality Associate, you will:

  • Greet everyone who enters the club with a warm welcome
  • Seek to understand how you can help make someone's experience special
  • Demonstrate sound judgment, professionalism, and optimism
  • Assist members with program registration, payment processing, and scheduling services
  • Handle check-ins, addressing questions and resolving issues appropriately
  • Identify potential friction points for customer and help find solutions
  • Participate in service recovery
  • Maintain cleanliness of front desk areas to contribute to an exceptional facility experience
  • Contact housekeeping and maintenance departments when a problem is reported
  • Answer queries regarding club services and facilities
  • Implement processes and procedures to ensure consistent delivery of service
  • Complete transactions for paid services or goods
  • Complete tasks or projects as assigned such as calling members with birthday greetings

Experience and Requirements

  • Availability to work a flexible schedule (including evenings, weekends, and some holidays)
  • Demonstrate strong customer service skills and enjoy serving others
  • Working knowledge of customer services standards
  • Work gracefully and quickly under pressure
  • Great personality that naturally connect with a wide variety of people
  • Keen memory and delightful sense of humor
  • Quickly make calculations when handling money
  • Work well in a collaborative team environment
  • Highly organized and efficient
  • Excellent communication skills

Compensation: $16 - $18 per hour, depending on experience

This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.

MIDTOWN is an Equal Opportunity Employer.

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