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Hospital Switchboard Manager Jobs (NOW HIRING)

Innovation At Work

Switchboard Supervisor

Bronx, NY · On-site

Experience working in healthcare communications, hospital switchboard operations, or similar environments preferred * Ability to manage and coordinate staff across multiple shifts * Strong ...

York Hospital

Care Access Switchboard Operator

York, ME · On-site

$14.75 - $18.75/hr

The Hospital Switchboard is a specialty of the Care Access Department and reports to the Director ... Follows customer service standards for phone communications as set by department management.

York Hospital

Care Access Switchboard Operator

York, ME · On-site

$14.75 - $18.75/hr

The Hospital Switchboard is a specialty of the Care Access Department and reports to the Director ... Follows customer service standards for phone communications as set by department management.

York Hospital

Care Access Switchboard Operator

York, ME · On-site

$14.75 - $18.75/hr

The Hospital Switchboard is a specialty of the Care Access Department and reports to the Director ... Follows customer service standards for phone communications as set by department management.

York Hospital

Care Access Switchboard Operator

York, ME · On-site

$14.75 - $18.75/hr

The Hospital Switchboard is a specialty of the Care Access Department and reports to the Director ... Follows customer service standards for phone communications as set by department management.

Lifepoint Health

Switchboard Operator

Sylva, NC · On-site

$10/hr

As a Switchboard Operator , you will manage a high volume of incoming calls, emergency alerts, and ... You will support hospital operations by routing calls appropriately, delivering emergency ...

Lifepoint Health

Switchboard Operator

Sylva, NC · On-site

$10/hr

As a Switchboard Operator , you will manage a high volume of incoming calls, emergency alerts, and ... You will support hospital operations by routing calls appropriately, delivering emergency ...

Ladgov Corporation

Switchboard Supervisor

Bronx, NY · On-site

Minimum 13 years supervisory experience in telecommunications, call center, or hospital switchboard environment. * Experience managing staff schedules and performance standards. * Knowledge of ...

Lifepoint Health

Switchboard Operator - PRN

Sylva, NC · On-site

$10/hr

As a Switchboard Operator , you will manage a high volume of incoming calls, emergency alerts, and ... You will support hospital operations by routing calls appropriately, delivering emergency ...

Ladgov Corporation

Switchboard Supervisor

Bronx, NY · On-site

Minimum 13 years supervisory experience in telecommunications, call center, or hospital switchboard environment. * Experience managing staff schedules and performance standards. * Knowledge of ...

Advocate Aurora Health

$18.85 - $28.30/hr

... management, and hospital staff to promote a team environment. * 4)Participate in quality and ... answering service/switchboard areas. Knowledge, Skills & Abilities Required: * - Computer and ...

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Hospital Switchboard Manager information

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How much do hospital switchboard manager jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for hospital switchboard manager in the United States is $16.75, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

What does a hospital switchboard manager do?

A Hospital Switchboard Manager oversees the operations of the hospital’s communication system, ensuring all incoming and outgoing calls are handled efficiently and professionally. They manage a team of switchboard operators, maintain communication protocols, and coordinate emergency response communications. The manager also handles technical issues, updates staff directories, and ensures continuous service during peak times or emergencies. Their role is crucial in supporting hospital staff, patients, and external contacts by facilitating clear and timely communication.

What are the key skills and qualifications needed to thrive as a hospital switchboard manager?

To thrive as a Hospital Switchboard Manager, you need strong organizational abilities, multitasking skills, and experience in telecommunications or administrative roles, often supported by relevant vocational training or certifications. Familiarity with hospital communication systems, switchboard software, and emergency alert protocols is typically required. Exceptional interpersonal skills, calmness under pressure, and the ability to lead and train a team help set top performers apart. These competencies are critical to ensure efficient information flow and rapid response in a hospital’s fast-paced, high-stakes environment.

What are some common challenges faced by a hospital switchboard manager and how can they be addressed?

Hospital Switchboard Managers often face the challenge of managing high call volumes while ensuring critical calls are prioritized and routed efficiently, especially during emergencies. Balancing the needs of patients, medical staff, and external callers requires strong organizational skills and the ability to remain calm under pressure. Implementing effective communication protocols, ongoing staff training, and leveraging modern telephony systems can help address these challenges and maintain smooth operations. Collaboration with IT and clinical teams is also essential to ensure that the switchboard supports the hospital’s broader communication needs.

What is the difference between Hospital Switchboard Manager vs Hospital Reception Supervisor?

AspectHospital Switchboard ManagerHospital Reception Supervisor
CredentialsBasic administrative or telecommunications certificationsCustomer service or administrative certifications
Work EnvironmentTelecommunications center within hospitalFront desk or reception area in hospital
Employer & Industry UsageHospitals, healthcare facilitiesHospitals, clinics, healthcare settings
Primary ResponsibilitiesManaging switchboard operations, routing calls, overseeing communication staffGreeting visitors, managing appointments, assisting patients and visitors

The Hospital Switchboard Manager primarily oversees hospital communication systems and staff, focusing on efficient call routing and telecommunications. In contrast, the Hospital Reception Supervisor manages front desk operations, patient interactions, and visitor assistance. While both roles require strong communication skills and healthcare environment familiarity, they serve different functions within the hospital setting.

What are popular job titles related to Hospital Switchboard Manager jobs?

For Hospital Switchboard Manager jobs, the most frequently searched job titles are:

Infographic showing various Hospital Switchboard Manager job openings in the United States as of September 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $34,841 per year, or $16.8 per hour.

Switchboard Supervisor

Bronx, NY • On-site

Innovation At Work Inc
See more jobs at Innovation At Work Incexternal

Full-time

Re-posted 2 days ago

Job description

Description

Innovation At Work, Inc. is seeking an experienced Switchboard Supervisor to support hospital communications operations at a federal medical facility. The Supervisor will oversee daily switchboard operations and ensure reliable, professional telephone services for patients, visitors, and medical staff.

The Supervisor will coordinate staff scheduling, provide operational guidance to telephone operators, and ensure communications services are delivered efficiently across multiple shifts. This position requires strong leadership, communication skills, and the ability to work in a fast-paced healthcare environment.

Key Responsibilities include:

  • Supervise daily operations of hospital switchboard communications services
     
  • Oversee telephone operators responsible for answering and routing incoming calls
     
  • Develop and maintain staff schedules to ensure continuous operational coverage
     
  • Provide training, guidance, and support to communications personnel
     
  • Monitor call handling performance and customer service standards
     
  • Assist operators in resolving complex calls or service issues
     
  • Ensure emergency and priority calls are handled promptly and correctly
     
  • Maintain operational logs and communicate with facility staff regarding telecommunications issues
     
  • Support management with staffing coordination and performance monitoring

Requirements


  • High school diploma or equivalent required; associate or bachelor's degree preferred
     
  • Minimum 2 years of supervisory or team lead experience in a call center, telecommunications, or customer service environment
     
  • Experience working in healthcare communications, hospital switchboard operations, or similar environments preferred
     
  • Ability to manage and coordinate staff across multiple shifts
     
  • Strong communication and leadership skills
     
  • Ability to work under pressure and handle urgent communications situations
     
  • Professional demeanor when interacting with patients, visitors, and medical personnel
     
  • Basic computer proficiency including Microsoft Office
     
  • Ability to obtain and maintain required facility clearances and training

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