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Hospital Switchboard Manager Jobs (NOW HIRING)

Lifepoint Health

Switchboard Operator

Warrenton, VA · On-site

$15 - $17/hr

More about our team Our collaborative Switchboard team keeps our hospital connected 24/7. Operators are trusted to manage high call volumes, assist patients and visitors, and support staff ...

Laredo Medical Center

Switchboard Operator Lead

Laredo, TX · On-site

$13.25 - $16.75/hr

Escalates operational or technical issues to management as appropriate. * Performs other duties as ... Familiarity with hospital codes, emergency procedures, and paging systems. * High attention to ...

Lifepoint Health

Switchboard Operator

Warrenton, VA · On-site

$15 - $17/hr

More about our team Our collaborative Switchboard team keeps our hospital connected 24/7. Operators are trusted to manage high call volumes, assist patients and visitors, and support staff ...

Advocate Aurora Health

$19.80 - $29.70/hr

Assists manager with operational duties, performance improvement and/or process design activities ... for hospital approved personnel and local calls which cannot be dialed from areas that are ...

Baldwin Health

Switchboard Operator

Foley, AL · On-site

$12.75 - $16.25/hr

Job Summary The Switchboard Operator is responsible for managing incoming and outgoing calls ... Knowledge of hospital policies, codes, and procedures is a plus.

Laredo Medical Center

Switchboard Operator

Laredo, TX · On-site

$13.25 - $16.75/hr

The Switchboard Operator is responsible for managing incoming and outgoing calls, providing routine ... Knowledge of hospital policies, codes, and procedures is a plus.

Advocate Aurora Health

Switchboard Coordinator

Elgin, IL · On-site

$19.80 - $29.70/hr

Assists manager with operational duties, performance improvement and/or process design activities ... for hospital approved personnel and local calls which cannot be dialed from areas that are ...

Innovation At Work Inc

Switchboard Operator

Bronx, NY

$15.75 - $19.75/hr

This role is responsible for managing high-volume incoming calls, routing communications accurately ... hospital communication functions including emergency notifications and overhead paging ...

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Hospital Switchboard Manager information

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How much do hospital switchboard manager jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for hospital switchboard manager in the United States is $16.75, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

What does a hospital switchboard manager do?

A Hospital Switchboard Manager oversees the operations of the hospital’s communication system, ensuring all incoming and outgoing calls are handled efficiently and professionally. They manage a team of switchboard operators, maintain communication protocols, and coordinate emergency response communications. The manager also handles technical issues, updates staff directories, and ensures continuous service during peak times or emergencies. Their role is crucial in supporting hospital staff, patients, and external contacts by facilitating clear and timely communication.

What are the key skills and qualifications needed to thrive as a hospital switchboard manager?

To thrive as a Hospital Switchboard Manager, you need strong organizational abilities, multitasking skills, and experience in telecommunications or administrative roles, often supported by relevant vocational training or certifications. Familiarity with hospital communication systems, switchboard software, and emergency alert protocols is typically required. Exceptional interpersonal skills, calmness under pressure, and the ability to lead and train a team help set top performers apart. These competencies are critical to ensure efficient information flow and rapid response in a hospital’s fast-paced, high-stakes environment.

What are some common challenges faced by a hospital switchboard manager and how can they be addressed?

Hospital Switchboard Managers often face the challenge of managing high call volumes while ensuring critical calls are prioritized and routed efficiently, especially during emergencies. Balancing the needs of patients, medical staff, and external callers requires strong organizational skills and the ability to remain calm under pressure. Implementing effective communication protocols, ongoing staff training, and leveraging modern telephony systems can help address these challenges and maintain smooth operations. Collaboration with IT and clinical teams is also essential to ensure that the switchboard supports the hospital’s broader communication needs.

What is the difference between Hospital Switchboard Manager vs Hospital Reception Supervisor?

AspectHospital Switchboard ManagerHospital Reception Supervisor
CredentialsBasic administrative or telecommunications certificationsCustomer service or administrative certifications
Work EnvironmentTelecommunications center within hospitalFront desk or reception area in hospital
Employer & Industry UsageHospitals, healthcare facilitiesHospitals, clinics, healthcare settings
Primary ResponsibilitiesManaging switchboard operations, routing calls, overseeing communication staffGreeting visitors, managing appointments, assisting patients and visitors

The Hospital Switchboard Manager primarily oversees hospital communication systems and staff, focusing on efficient call routing and telecommunications. In contrast, the Hospital Reception Supervisor manages front desk operations, patient interactions, and visitor assistance. While both roles require strong communication skills and healthcare environment familiarity, they serve different functions within the hospital setting.

What are popular job titles related to Hospital Switchboard Manager jobs?

For Hospital Switchboard Manager jobs, the most frequently searched job titles are:

Infographic showing various Hospital Switchboard Manager job openings in the United States as of September 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $34,841 per year, or $16.8 per hour.

SWITCHBOARD OPERATOR, Part-time

Wauseon, OH • On-site

Fulton County Health Center
Health Care and Social Assistance • 501 - 1,000 employees
Learn more about Fulton County Health Centerexternal

$14 - $17.75/hr

Part-time, Other

This job post has expired 1 day ago. Applications are no longer accepted.

Fulton County Health Center rating

6.2

Company rating: 6.2 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

Description

Finance - Switchboard Operator


Department: Finance - Switchboard Operator

Status Hours: Part-time, 39 hours bi-weekly

Shift: Second shift

Includes: Every other weekend & some holidays

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Job Description:
Fulton County Health Center is seeking a dedicated and organized Switchboard Operator to join our team on 2nd shift. This critical role serves as the central communication hub for the hospital, supporting emergency department operations, hospital communications, and patient flow with professionalism and compassion.


Key Responsibilities:

  • Serve as the central communication center for the hospital.
  • Monitor hospital-wide alarms and emergency codes.
  • Manage incoming phone calls, pages, and Vocera communications efficiently.
  • Direct callers to appropriate departments, physicians, or patient rooms.
  • Admit patients into Meditech, ensuring accurate identification and record connection.
  • Obtain electronic signatures for treatment consents.
  • Communicate patient needs clearly with ED staff, techs, and volunteers.
  • Support cashier functions when needed (payments, receipts, change).
  • Maintain confidentiality of all patient, staff, and visitor information.
  • Prepare patient folders and miscellaneous finance department items (e.g., ticket distribution).
  • Monitor access logs (gift shop key, money bag, phone usage).
  • Perform quarterly phone logs for finance cost reporting.
  • Maintain a professional appearance and provide exceptional customer service at all times.
  • Adapt to staffing and scheduling needs as required.
  • Handle occasional exposure to communicable disease and hospital-related odors.

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Requirements

  • Education: High School diploma or GED required. Associate's degree in a medical field preferred.
  • Certifications: Basic Emergency Care training required. CPR Certification preferred.
  • Must be able to multitask, prioritize responsibilities, and work well under stress.
  • Comfortable interacting with patients, families, and healthcare staff in a high-paced environment.
  • Experience: Prior clerical and computer experience strongly preferred. Switchboard or phone-based customer service experience highly desirable. Familiarity with Meditech, OnBase, Microsoft Word, Excel, and email systems preferred. Medical terminology knowledge a plus.

What Fulton County Health Center employees say

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