Hospital Risk Manager Jobs in Jacksonville, NC (NOW HIRING)

Area Chief of Staff job at Banfield Pet Hospital. Jacksonville, NC.

The primary purpose and function of the Area Chief of Staff is to lead, develop and manage associate veterinarians in their hospitals to ensure Banfield can attract, develop, engage and retain doctors that will deliver quality care and meet expected hospital performance measures. This position drives the culture and delivery of quality care by the veterinary provider team (DVM, CVT, VA) in their assigned hospitals to ensure that every pet receives consistent care aligning with our six domains of quality (safe, effective, patient/client centered, timely, efficient and equitable care).

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Act as Responsible Veterinarian for Veterinary and Pharmacy Board Permits, as required by federal, state, or local law.
• Responsible for the ownership and management of the controlled substance inventory for relief doctors.
• Own doctor engagement and retention by consistently assessing risk, ensuring a proactive retention strategy, and creating a culture of community and engagement where doctors feel supported and can be successful.
• Provide effective medical leadership to their hospital teams by driving an inclusive and collaborative work environment in partnership with practice managers.
• Validate the clinical skillset and alignment with quality standards of doctors, veterinary assistants, and veterinary technicians by performing medical record reviews, veterinary quality assignments, audits and patient safety event reviews.
• Provide veterinary services. The amount of time spent in clinical role will depend on various factors such as the number of hospitals, the number of direct reports, and each hospital’s performance. All ACOS should expect to spend a percentage of their time in role, and this will be aligned upon a case‑by‑case basis in partnership with the DVQ.
• Oversee the coaching program for newly hired veterinarians to ensure an engaging experience and a productive doctor knowledgeable in Banfield quality standards.
• Partner with the Director of Veterinary Quality and Talent Acquisition team to recruit veterinary talent and act as a brand ambassador in the local veterinary community.
• Work with associate doctors to ensure they have the skills to achieve their productivity goals through high‑quality medicine, preventive care, and a great client experience.
• Deliver veterinary operations KPI’s of assigned hospitals through leadership and partnership with practice managers.
• Develop a veterinary leadership talent bench and have a succession plan for the assigned hospital pod.
• Ensure compliance to Banfield's clinical essentials, government regulations and industry standards through assessments, reviews, and audits.
• Champion preventive care culture by communicating, demonstrating & validating behaviors that drive optimum wellness plan growth and retention.
• Create a “say yes” culture by driving access to care and superior client service, ensuring client experience scorecard goals are met or exceeded.
• Manage the medical equipment inventory and new medical equipment requests in partnership with the Director of Veterinary Quality.
• Deliver the highest level of veterinary care to every pet in a professional and ethical manner while ensuring an exceptional client experience.
• Establish trust and gain client confidence through preventive care, diagnostics, treatment plans, home‑care instructions, and consistent follow‑ups.
• Other job duties as assigned.

• Quality – The consumer is our boss, quality is our work, and value for money is our goal.
• Responsibility – As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others.
• Mutuality – A mutual benefit is a shared benefit; a shared benefit will endure.
• Efficiency – We use resources to the full, waste nothing and do only what we can do best.
• Freedom – We need freedom to shape our future; we need profit to remain free.

• Plans and Aligns
• Drives Vision and Purpose
• Develops Talent
• Manages Conflict
• Financial Acumen
• Manages Complexity

• Attracts Top Talent
• Communicates Effectively
• Drives ResultsEnsures Accountability
• Functional/Technical Skills

• Ability to multi‑task – manages multiple tasks simultaneously without loss of accuracy.
• Organizational ability – demonstrates systematic approach and turns confusion into order.
• Surgical skills – performs all basic surgeries with standard instruments.Problem‑solving skills – identifies, analyzes, and solves problems with practical solutions.
• Intellectual ability – follows instructions accurately and commits to continual learning.
• Mathematical ability – performs basic calculations and proportionate conversions.
• Computer skills – confidently uses computer and specialized software.

• Initiative – uses discretion to find solutions and present ideas.
• Integrity – adheres to values, exhibits honesty, discretion, and sound judgment.
• Cooperativeness – works well with others and shares relevant information.
• Flexibility – is open to changing situations, willing to perform assigned tasks.
• Independence – performs duties without supervision.
• Tolerance for Stress / Resiliency – maintains a positive outlook, rebounds quickly, stays composure.

• Ability to work at a computer for long periods.
• Project timelines and work volume may often require more than 40 hours per week.
• Must have reasoning, memory, mathematics, language ability to perform duties proficiently.
• Ability to carry out written or oral instructions and solve problems with several variables.
• Requires sufficient ambulatory skills to perform while at hospital.
• Can stand, walk, stoop, kneel, crouch, climb, and lift up to 50 pounds.
• Requires good hand‑eye coordination and visual acuity for keyboard use and equipment operation.
• Noise level in work environment is moderately high.
• Associates may be exposed to pets that may bite or scratch, anesthesia, radiation, biological hazards and medication/controlled substances.
• Some travel required to assist other area hospitals and for vendor visits.
• Banfield policies and protocols are not intended to supersede the associate's legal responsibilities and medical judgment.

Candidate must obtain state‑controlled substance and federal DEA certifications within 3 months of employment, unless otherwise required.

Accredited by the USDA Animal and Plant Health Inspection Service, National Veterinary Accreditation Program within 3 months of employment.

• Doctor of Veterinary Medicine (DVM/VMD) or equivalent foreign degree required.
• Veterinary license in good standing or eligibility for licensure with all applicable state veterinary boards.
• 3 years of experience in small animal medicine and surgery practice.

Salary range: $121,000 – $176,000, dependent on experience, skill level, and location. Pay rates for salaried positions may differ based on scheduled hours.

• Medical, Dental, Vision
• Basic Life and Supplemental Life
• Short‑ and Long‑Term Disability
• Flexible Spending Accounts
• Commuter Benefits
• Legal Plan
• Health Savings Account with company funding
• 401(k) with generous company match
• Paid Time Off & Holidays
• Paid Parental Leave
• Student Debt Program (FT DVMs)
• Continuing Education allowance for eligible positions
• Free Optimum Wellness Plans for your pets’ preventive and general care

Benefits eligibility is based on employment status. Full‑time associates are eligible for all benefits; part‑time associates are eligible for those benefits highlighted with an asterisk.

WE ARE A DRUG‑FREE, SMOKE‑FREE, EQUAL OPPORTUNITY EMPLOYER. Banfield Pet Hospital strongly supports diversity and promotes an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. Banfield complies with all applicable federal, state and local laws governing nondiscrimination in employment at every Banfield location.