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Hospital Customer Service Representative Jobs (NOW HIRING)

Community Veterinary Partners

CSR

Verona, NJ · On-site

$17 - $22/hr

Customer Service Representative (Veterinary Hospital) SUMMARY The Customer Service Representative (CSR) is an ambassador of the animal hospital serving as the first point of contact for our clients ...

CareerNation

Customer Service Representative

Providence, RI · On-site

$16.25 - $22/hr

Customer Service Representative - Respirator Fit Testing Medical Project Paid training is provided ... Perform Respirator Fit Tests on hospital employees. * Record results in the database. * Communicate ...

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Hospital Customer Service Representative information

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How much do hospital customer service representative jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for hospital customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a hospital customer service representative?

Hospital Customer Service Representatives are professionals who assist patients, families, and visitors by answering questions, resolving concerns, and providing information about hospital services and procedures. They act as a liaison between patients and medical staff, ensuring a positive experience throughout the healthcare process. Their responsibilities often include scheduling appointments, handling billing inquiries, and addressing complaints or feedback to improve patient satisfaction. Good communication and problem-solving skills are essential for this role.

How does a hospital customer service representative typically collaborate with medical staff to resolve patient concerns?

Hospital Customer Service Representatives work closely with nurses, doctors, and administrative personnel to address patient concerns efficiently. They often act as a liaison, gathering information from patients and relaying it to the appropriate department or staff member. This collaboration ensures that patient needs are met promptly and that any misunderstandings or issues are resolved with care. Regular communication and teamwork with medical staff are essential to provide a positive patient experience and uphold hospital standards.

What are the key skills and qualifications needed to thrive as a hospital customer service representative, and why are they important?

To thrive as a Hospital Customer Service Representative, you need strong communication, problem-solving, and organizational skills, generally supported by a high school diploma or equivalent. Familiarity with hospital information systems, electronic health records (EHRs), and telephone systems is typically required. Empathy, patience, and the ability to remain calm under pressure help you stand out in this role. These skills ensure efficient patient support, accurate information management, and a positive hospital experience for both patients and staff.

What is the difference between Hospital Customer Service Representative vs Medical Office Assistant?

AspectHospital Customer Service RepresentativeMedical Office Assistant
CredentialsHigh school diploma; customer service skillsHigh school diploma; administrative and medical skills
Work EnvironmentHospitals, clinics, healthcare facilitiesMedical offices, clinics, outpatient facilities
Employer & IndustryHospitals, healthcare providersMedical practices, outpatient clinics
Primary RoleAssist patients, handle inquiries, schedule appointmentsManage administrative tasks, patient records, billing

Hospital Customer Service Representatives focus on patient interactions and support within hospital settings, while Medical Office Assistants handle administrative duties in medical offices. Both roles require strong communication skills and healthcare knowledge, but their work environments and daily tasks differ significantly.

What states have the most Hospital Customer Service Representative jobs?

States with the most job openings for Hospital Customer Service Representative jobs include:

What are popular job titles related to Hospital Customer Service Representative jobs?

For Hospital Customer Service Representative jobs, the most frequently searched job titles are:

Hospital Customer Service Representative jobs near you
Infographic showing various Hospital Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

CSR

Verona, NJ • On-site

Community Veterinary Partners
Non-Profits • 1 - 5K employees
Learn more about Community Veterinary Partnersexternal

$17 - $22/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 2 days ago

Job description

Customer Service Representative (Veterinary Hospital)
SUMMARY
The Customer Service Representative (CSR) is an ambassador of the animal hospital serving as the first point of contact for our clients and their pets. The CSR answers telephones, greets clients, receives and transmits telephone and other messages, updates client business records, prepares invoices and collects payments, performs a variety of other related services.
ESSENTIAL DUTIES & RESPONSIBILITIES
  • Answers telephones and places calls quickly, efficiently and in a professional and friendly manner, using a multi-line telephone system.
  • Screens calls to determine which should be handled by other staff members; follows established policies and procedures in referring clients for immediate treatment of animals when requests are accompanied by descriptions of acute symptoms.
  • Answers client's inquiries about hospital policies, basic pet care questions, costs of immunizations and spays/neuters.
  • Receives and transmits telephone and fax messages accurately and promptly
  • Greets clients, enters or updates client and pet information into the practice computer system, escorts the client to exam room.
  • Prepares health certificates, immunization certificates, and euthanasia certificates
  • Prepares client invoices and obtains payment after services are performed.
  • Performs over the counter sales of specialty merchandise, exercising a technical knowledge of products sold
  • Maintains a polished and professional appearance
  • Performs other duties as deemed necessary
PREFERRED EDUCATION & EXPERIENCE
  • High school diploma or equivalent
  • Relevant experience with basic office functions within a busy environment
  • Previous reception and veterinary industry experience are preferred but not required
CERTIFICATIONS, LICENSES, REGISTRATIONS
N/A
COMPETENCIES
Customer Service Representative Job Description 5/2017
  • Strong customer service
  • Tact and diplomacy
  • Strong written and oral communication and comprehension skills
  • Flexible work attitude and work habits
  • Ability to carry out basic mathematical tasks
COMPUTER SKILLS
To perform this job successfully, an individual should have knowledge of the NetSuite system; MS Excel
Spreadsheet software and MS Word; MS PowerPoint Word Processing software.
TRAVEL REQUIREMENTS
No travel is expected for this position.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, color vision and ability to adjust focus.
WORKING ENVIRONMENT
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Community Veterinary Partners. is committed to equal opportunity in employment. It is the Company's policy that equal employment opportunity be provided without regard to age, race, color, sex, religion, national origin, sexual orientation, disability, covered veteran status, or any other status protected by law.
Customer Service Representative Job Description 5/2017
Job Type: Full-time
Salary: $17.00 - $22.00 per hour
Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • On-the-job training
  • Paid time off
  • Vision insurance
Experience level:
  • No experience needed
Shift:
  • Day shift
  • Morning shift
Weekly day range:
  • Monday to Friday
  • Weekend availability
Work setting:
  • In-person
  • Office
Ability to commute/relocate:
  • Verona, NJ 07044: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person
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About Community Veterinary Partners

Sourced by ZipRecruiter

Today, we are more than 3,000 unique veterinary care providers whose job is to bring joy to families by caring for the pets they love. We do that by providing extraordinary care for all our members, no matter how many legs (or wings) they may have. At the end of the day, we are more than just pet people. we’re pet people people. Our Mission Our mission is to bring joy to families by providing the best care possible to the pets they love. We do this through a growing community of veterinary hospitals who have an established legacy of compassionate care.

Industry

Non-profits

Company size

1,001 - 5,000 Employees

Headquarters location

Philadelphia, PA, US

Year founded

2009

Social media

Twitter

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