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Hornblower Cruises Jobs (NOW HIRING)

Hornblower Corp

$60 - $80/hr

City Experiences, Hornblower Group's premier experience division, offers dining and sightseeing cruises and walking and food tours through the City Cruises, Walks, and Devour brands. City Ferry, part ...

Hornblower

Bartender - City Cruises Chicago

Chicago, IL · On-site

Hornblower Group is a global leader in experience and transportation. Spanning a 100-year history ... Provide prompt and consistent bar service to guests and servers throughout the cruise. * Set up and ...

Hornblower Corp

$100 - $125/hr

City Experiences, Hornblower Group's premier experience division, offers dining and sightseeing cruises and walking and food tours through the City Cruises, Walks, and Devour brands. City Ferry, part ...

Hornblower

Server - City Cruises Chicago

Chicago, IL · On-site

Hornblower Group is a global leader in experience and transportation. Spanning a 100-year history ... City Cruises, Walks, and Devour brands. City Ferry, part of Hornblower Group's Ferry and ...

Hornblower City Cruises

Bartender

Boston, MA · On-site

City Experiences, Hornblower Group's premier experience division, offers dining and sightseeing cruises and walking and food tours through the City Cruises, Walks, and Devour brands. City Ferry, part ...

Hornblower Corp

$125 - $150/hr

City Experiences, Hornblower Group's premier experience division, offers dining and sightseeing cruises and walking and food tours through the City Cruises, Walks, and Devour brands. City Ferry, part ...

Hornblower Corp

$125 - $150/hr

Hornblower Group's subsidiaries include Hornblower Marine, which provides vessel outhaul and ... Alcatraz Cruises CA, Pier 33, Alcatraz Landing, San Francisco, California, United States of America ...

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Hornblower Cruises information

See salary details

$39.5K

$64.3K

$92K

How much do hornblower cruises jobs pay per year?

As of Sep 9, 2026, the average yearly pay for hornblower cruises in the United States is $64,323.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,000.00 and $79,500.00 per year, depending on experience, location, and employer.

What is Hornblower Cruises?

Hornblower Cruises is a company that operates sightseeing cruises, dining cruises, ferry services, and private charter events on waterways in various cities, primarily in the United States. They are known for offering unique experiences on the water, such as dinner cruises, harbor tours, and special event cruises. Hornblower also operates official ferry services to destinations like Alcatraz Island in San Francisco and the Statue of Liberty in New York. The company aims to provide memorable experiences with excellent hospitality and scenic views.

What are the typical daily responsibilities of a crew member on Hornblower Cruises?

Crew members on Hornblower Cruises are responsible for ensuring guest safety, providing exceptional customer service, assisting with onboard events, and maintaining the cleanliness and readiness of the vessel. Daily tasks often include greeting and assisting passengers, helping with docking procedures, setting up dining areas, and supporting other team members as needed. The role can be fast-paced, especially during boarding and meal services, and requires excellent teamwork and adaptability to changing situations on the water.

What are the key skills and qualifications needed to thrive as a Hornblower Cruises crew member?

To thrive as a Hornblower Cruises crew member, you need strong customer service skills, basic safety training, and relevant experience or certifications depending on the specific role (such as food handling or maritime credentials). Familiarity with reservation systems, point-of-sale software, and maritime safety equipment is often required. Excellent communication, teamwork, and adaptability in dynamic environments help you stand out. These skills ensure a safe, enjoyable, and memorable experience for guests while maintaining smooth cruise operations.

What is the difference between Hornblower Cruises vs Deckhand?

AspectHornblower CruisesDeckhand
Required CredentialsCPR/First Aid, maritime safety certificationsBasic safety training, maritime certifications often preferred
Work EnvironmentLuxury cruise ships, sightseeing vesselsOnboard ships, working outdoors, physical tasks
Employer & IndustryTourism, hospitality, maritime industryMaritime transportation, cruise lines, ferries

Hornblower Cruises and Deckhands both operate in the maritime tourism industry, but Hornblower Cruises typically involves customer service and operating luxury vessels, while Deckhands focus on onboard maintenance and safety tasks. Understanding these differences helps job seekers find roles aligned with their skills and certifications.

More about Hornblower Cruises jobs

What cities are hiring for Hornblower Cruises jobs?

Cities with the most Hornblower Cruises job openings:

What states have the most Hornblower Cruises jobs?

States with the most job openings for Hornblower Cruises jobs include:

What job categories do people searching Hornblower Cruises jobs look for?

The top searched job categories for Hornblower Cruises jobs are:

Hornblower Cruises jobs near you
Infographic showing various Hornblower Cruises job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $64,323 per year, or $30.9 per hour.

Part-Time Wedding & Event Coordinator | CIty Cruises (Spirit of Norfolk)

Norfolk, VA • On-site

Hornblower
Travel Arrangement Services • 10K+ employees
Learn more about Hornblowerexternal

$20/hr

Part-time

Posted 7 days ago

Hornblower rating

6.6

Company rating: 6.6 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

6th of 9 rated cruise lines

Job description

Hornblower Group is a global leader in experience and transportation. Spanning a 100-year history, Hornblower Group's portfolio of international offerings includes water- and land-based experiences and ferry and transportation services. City Experiences, Hornblower Group's premier experience division, offers dining and sightseeing cruises and walking and food tours through the City Cruises, Walks, and Devour brands. City Ferry, part of Hornblower Group's Ferry and Transportation Division, is the largest private operator of high-speed passenger and vehicle ferries in the United States, carrying more than 10 million passengers annually and operating services including NYC Ferry, Puerto Rico Ferry, and other regional ferry systemsHornblower Group's subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a full-service shipping, waterfront logistics and management company that specializes in the operation and maintenance of government and commercial vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group's global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group's additional corporate offices reside in San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada. For more information, visit hornblowercorp.com.
Position Summary:
The Group Concierge will help drive the post-purchase process for our group guests, developing strong rapport while handling the vital details of the group business. Along with coordinating the logistics for the event, the group concierge will drive upsell potential, increasing the average order value of each order they oversee. This position will report to the General Manager or the Senior Concierge Manager depending on port-specific needs.
Duties and Responsibilities:
Sales Focus:
  • Develop a comprehensive knowledge of all regional vessels, products and enhancements.
  • As directed, take the lead on post-contract follow-ups including passenger count adjustments and upsells to groups, with the goal of driving incremental revenue.
  • Successfully upsells existing guests to higher-value options and enhancements.
  • Follows City Cruises guidance on when and how to follow up with clients to present revenue generation opportunities through order enhancements.
  • Handle objections as they arise by using vast product knowledge.
  • Ability to maintain a flexible weekly schedule, including night and weekend demand while conducting site visits, cruise detail meetings and meeting clients as needed to support the account management team.
  • Serve as a resource for the sales team, including conducting site visits, greeting clients upon boarding to be the local resource when a national account manager is not present in the local port.

Guest Service:
  • Serve as the primary point of contact for client post-booking, including conducting site visits and meeting clients as needed.
  • Be present during highly detailed events and serve as the liaison between sales and operations
  • High attention to detail, including complete and accurate product details are communicated to the Food & Beverage and Operation teams to ensure proper product execution.
  • Ability to manage a minimum of 50 events per month, including handling all details for the cruise.
  • As directed, being present during highly detailed events serving as a liaison between sales and operations.
  • Develops strong rapport with the guest, thanking the guest for their business, gaining feedback, asking for referrals, rebooking, and firmly asking the client to fill out our survey.
  • Work with the General Manager and Director of Sales to resolve all guest issues in a timely manner.

Administrative:
  • Manage all administrative and operational activities (including payment collection) to enhance the guest experience.
  • Answer all post-booking inquiries, leveraging deep understanding of vessel, products, enhancements, and pricing.
  • Ensure guests are billed correctly (including payment collection) for all extra services provided according to the signed contract with the support of the Account Manager.
  • Document guest interactions in Salesforce, emphasizing detailed notes and task management, and sending weekly reports as directed by the Director of Sales.
  • Compile necessary reports for bi-weekly meetings, ensuring all cruise details are visible for the sales and operations team.

Additional job duties assigned.
Requirements & Qualifications:
  • Bachelor's degree preferred with a minimum of 1 year of experience in a sales support or as an event coordinator.
  • Communicate effectively in oral and written form.
  • Maintain a high level of organization & be detail-oriented.
  • Handle multiple tasks/projects at one time.
  • Establish and maintain effective working relationships as required by job responsibility.
  • Listen effectively, assesses the situation, determine relevant issues, & suggest solutions.
  • Work with Microsoft Office applications (especially Word, Excel, PowerPoint).
  • Must be able to work a flexible schedule, including nights and weekends to accommodate site inspections and guest needs.

Physical Requirements:
  • Ability to work onboard a moving vessel in varying weather and sea conditions, including maintaining balance and stability while underway.
  • Ability to stand and walk for extended periods, frequently throughout a shift.
  • Ability to navigate stairs, ladders, narrow passageways, and confined spaces commonly found onboard vessels.
  • Ability to lift, carry, push, and pull supplies, equipment, and inventory weighing up to 40 pounds independently.
  • Ability to bend, stoop, kneel, crouch, reach overhead, and perform repetitive motions as required in food service and hospitality operations.
  • Ability to respond quickly and effectively during normal operations, guest service situations, and emergency procedures.
  • Ability to safely work in a fast-paced environment with exposure to moving equipment, wet surfaces, temperature variations, and moderate noise levels.
  • Ability to visually inspect service areas, food presentation, cleanliness standards, and safety conditions.
  • Ability to communicate effectively with guests, crew members, and management in person and via radio or other communication devices.
  • Successfully complete vessel-specific safety and emergency training.
  • Ability to work flexible schedules, including evenings, weekends, holidays, and extended shifts as operational needs require.

Work Environment:
  • Work is performed primarily onboard a Coast Guard-inspected passenger vessel, with duties split between dining, service, storage, galley-adjacent, and administrative areas.
  • Position requires regular movement throughout multiple decks and may involve occasional exposure to outdoor marine environments, including heat, humidity, rain, wind, and sunlight.
  • Must be able to safely perform duties while the vessel is docked or underway.

#CityCruisesUS
The RESPECT Service System embodies our mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.
EEO / Disabled / Protected Veteran Employer. Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination and/or harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental), medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, as a federal, state, and local contractor, Hornblower complies with government regulations, including affirmative action responsibilities for qualified individuals, where and as they apply. The company also participates in the E-Verify program in certain locations.

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