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Honeywell Customer Service Jobs (NOW HIRING)

Honeywell

Sr Field Service Technician

Albany, NY · On-site

$57K - $71K/yr

You will report directly to our Service Manager and you'll work out of our local Honeywell customer facility in Albany, NY. In this role, you will impact the safety, comfort, and security of our ...

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How much do honeywell customer service jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for honeywell customer service in the United States is $19.67, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.63 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in Honeywell Customer Service?

To thrive as a Honeywell Customer Service professional, a strong foundation in customer support, problem-solving, and effective communication is essential, often backed by a high school diploma or an associate degree. Experience using CRM software, ticketing systems, and knowledge of Honeywell products or services is highly beneficial. Attention to detail, patience, and strong interpersonal skills help professionals go above and beyond in addressing customer needs and concerns. These competencies are key to ensuring customer satisfaction, building brand loyalty, and efficiently resolving technical or service-related inquiries.

What is a Honeywell Customer Service?

A Honeywell Customer Service job involves assisting customers with inquiries, troubleshooting product issues, processing orders, and providing technical support. Employees in this role are responsible for ensuring customer satisfaction by delivering prompt and effective solutions. Communication skills, problem-solving abilities, and knowledge of Honeywell products and services are essential. The role may include phone, email, or chat support, depending on the specific position.

What does a Honeywell Customer Service representative do?

A typical day for a Honeywell Customer Service representative involves responding to customer inquiries via phone, email, or chat, troubleshooting product or service issues, and collaborating with other departments to resolve complex cases. Representatives are responsible for documenting interactions in customer management systems and following up to ensure issues are fully resolved. The work environment is typically fast-paced and team-oriented, with ongoing support and training to help employees succeed. This role offers valuable experience working with advanced technologies and global customer bases, setting a solid foundation for career advancement within Honeywell.

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Honeywell Customer Service jobs near you
Infographic showing various Honeywell Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $40,910 per year, or $19.7 per hour.

Field Service Technician II - Albany, NY

Honeywell

Delmar, NY • On-site

$43K - $53K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Honeywell rating

8.3

Company rating: 8.3 out of 10

Based on 186 frontline employees who took The Breakroom Quiz

67th of 540 rated manufacturers

Job description

Job Description
As a Field Service Technician II here at Honeywell, you will provide essential technical support and service for HVAC, fire alarm, and access control systems. You will apply your basic troubleshooting skills and low-voltage experience to maintain and repair critical building systems, ensuring safety and operational efficiency for our customers.
You will report directly to our Service Manager and you'll work out of our local Honeywell customer facility in Albany, NY.
In this role, you will impact the safety, comfort, and security of our customers' environments by delivering reliable service and maintenance for vital building control systems.
Responsibilities
KEY RESPONSIBILITIES
  • Perform routine maintenance, troubleshooting, and repair of HVAC, fire alarm, and access control systems.
  • Utilize basic control and low-voltage skills to diagnose and resolve system issues efficiently.
  • Collaborate with team members and customers to ensure timely and effective service delivery.
  • Follow company policies, safety procedures, and regulatory requirements during all service activities.

Qualifications
YOU MUST HAVE
  • 1 or more years of experience in field service with a focus on HVAC or fire alarm, or access control systems OR Technical diploma or degree in a related field.
  • Basic troubleshooting skills and knowledge of low-voltage electrical systems.
  • Familiarity with basic control systems and their operation.
  • Ability to work independently and follow technical instructions accurately.

WE VALUE
  • Experience with building automation or control systems.
  • Strong problem-solving skills and attention to detail.
  • Good teamwork and customer service orientation.

ABOUT HONEYWELL
Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world's most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high-growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. Learn more about Honeywell: click here
THE BUSINESS UNIT
Honeywell Building Automation (BA) is a global provider of products, software, solutions, and technologies that enable building owners and occupants to ensure their facilities are safe, energy efficient, sustainable, and productive. BA products and services include advanced software applications for building control and optimization; sensors, switches, control systems, and instruments for energy management; access control; video surveillance; fire products; and installation, maintenance, and upgrades of systems. Revenues in 2022 for BA were $6B and there are approximately 18,000 employees globally. To learn more, please visit click here .
BENEFITS OF WORKING FOR HONEYWELL
In addition to a performance-driven salary, cutting-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit: click here
The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. Job Posting Date: 5/12/2026.
The annual base salary range for this position is $43,000 - $53,700. Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, key skills, as well as market and business considerations.
About Us
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.

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About Honeywell

Sourced by ZipRecruiter

Honeywell is charging into the Industrial IoT revolution with the establishment of Honeywell Connected Enterprise (HCE), building on our heritage of invention and deep, on-the-ground industry expertise. HCE is the leading industrial disruptor, building and connecting software solutions to streamline and centralize the assets, people and processes that help our customers make smarter, more accurate business decisions. Moving at the speed of software, we are creating, innovating and delivering solutions fast, challenging the way things have always been done, piloting new ways for all of us to work, and expecting our successes to set new standards for our customers and for Honeywell. The Chief Architect for Honeywell Connected Enterprise will lead a team of architects and system engineers responsible for the design of applications and infrastructure that deliver high value outcomes for customers in industrial, buildings, distribution centers, and aerospace vertical markets. The Chief Architect will work directly with leadership, development teams, and offering management to design well integrated solutions that utilize software platforming to encourage reuse and speed to market.

Industry

Furniture manufacturing

Company size

10,000+ Employees

Headquarters location

Charlotte, NC, US

Year founded

1906

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