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OCO

Homeless Services Advocate

Oswego, NY · On-site

$17.26/hr

Homeless Services Advocates provide on-going case management to assist homeless individuals and ... One to three years related experience working with special populations, in a human services or ...

Urinyc

The Director will be responsible for working with team members and program leaders to develop and ... Responsible for assisting with implementing homeless programs in NY and maintain general oversight ...

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Homeless Worker information

What is a homeless worker?

Homeless Workers are professionals who support individuals and families experiencing homelessness. Their work involves assessing clients’ needs, connecting them to resources such as shelter, food, healthcare, and employment, and advocating on their behalf. Homeless Workers often collaborate with local agencies, nonprofits, and government services to help clients find stable housing and improve their quality of life. They also provide emotional support, crisis intervention, and guidance to help people regain independence. The role requires empathy, patience, and a strong commitment to social justice.

What skills and qualifications are needed to be a homeless worker?

To thrive as a Homeless Worker, you need a background in social work or a related field, knowledge of community resources, and often a relevant degree or certification. Familiarity with case management systems, client databases, and sometimes crisis intervention tools is essential. Compassion, active listening, resilience, and strong interpersonal skills help build trust and effectively support vulnerable individuals. These skills and qualities ensure that homeless workers can connect clients with appropriate services, advocate for their needs, and support their journey toward stability.

What challenges do homeless workers face, and how are they addressed?

Homeless Workers often encounter challenges such as building trust with clients who may have experienced trauma, navigating complex social service systems, and managing high caseloads. To address these, organizations usually provide regular training in trauma-informed care, offer strong team support and supervision, and encourage self-care practices to prevent burnout. Collaboration with multidisciplinary teams, including healthcare providers and housing specialists, is also common to ensure clients receive comprehensive support.

What is the difference between Homeless Worker vs Outreach Coordinator?

AspectHomeless WorkerOutreach Coordinator
CredentialsHigh school diploma or equivalent; some roles may require certifications in social servicesSimilar credentials; often requires experience in social work or community outreach
Work EnvironmentDirect interaction with homeless individuals, often in shelters, streets, or community centersSupervises outreach teams, plans programs, and coordinates services in community settings
Employer & IndustryNonprofits, government agencies, sheltersNonprofits, government agencies, community organizations
Search & Comparison IntentPeople comparing roles involving direct homeless assistancePeople looking into roles managing outreach programs

Homeless Workers focus on direct service and assisting homeless individuals, often working on the ground. Outreach Coordinators oversee outreach programs, coordinate teams, and develop strategies to connect homeless populations with services. While both roles serve the homeless community, their responsibilities and work environments differ significantly.

How to start working with the homeless?

To work as a homeless worker, gain relevant experience through volunteering or training in social services, outreach, or counseling. Obtain any required certifications, such as first aid or mental health training, and apply to organizations that serve homeless populations, such as shelters or outreach programs.

What careers help the homeless?

Careers that help the homeless include social workers, case managers, shelter staff, and outreach workers. These roles often require skills in counseling, crisis intervention, and knowledge of social services, and may involve working in shelters, community centers, or outreach programs to provide support and resources.

What cities are hiring for Homeless Worker jobs?

Cities with the most Homeless Worker job openings:

What states have the most Homeless Worker jobs?

States with the most job openings for Homeless Worker jobs include:

What are popular job titles related to Homeless Worker jobs?

For Homeless Worker jobs, the most frequently searched job titles are:

Homeless Worker jobs near you
Infographic showing various Homeless Worker job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 15% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 69% Physical, 2% Hybrid, and 29% Remote job distribution.

Client Care Coordinator (Social Worker) - Homeless Families

Manhattan, NY • On-site

Urban Resource, LLC
Real Estate • 51 - 200 employees
Learn more about Urban Resource, LLCexternal

$65K/yr

Other

Re-posted 4 days ago

Job description

Description

ORGANIZATION OVERVIEW

Urban Resource Institute (URI) is a dynamic, innovative, and well-respected organization founded in 1980 that transforms the lives of domestic violence survivors and homeless families through safe shelter and comprehensive services; delivers prevention and intervention programs that break cycles of violence and poverty; and actively works for sustainable systemic change. URI is the oldest licensed provider of domestic violence (DV) shelter and services in New York State, and is the largest provider in the United States of DV shelter services, as well as a leading provider of shelter and services for homeless families. URI has a deep commitment to diversity, equity, and inclusion among leadership, staff, and clients at residential and nonresidential sites across New York City.

POSITION OVERVIEW

The Social Worker assesses mental and emotional functioning of residents and administers services for necessary treatment. She/he provides clinical supervision to the Case Managers, through case analysis, service planning and supervisory process. Provides direct treatment services and issues referrals on an as needed basis.

Salary: $65,000+

MAJOR DUTIES AND RESPONSIBILITIES

  • Assess and evaluate existing, new and prospective clients/families referred by NYC Department of Homeless Services.

  • Develops individual living plans (ILPs) for families including all adults and children in the family composition and provides therapeutic support as needed.

  • Responsible for the clinical supervision of Case Managers.

  • Conducts clinical case conferences with clients in collaboration with internal staff and external providers for compliance with individual living plan goals and to address unmet needs.

  • Participates in clinical caseload conferences and staff meetings.

  • Responsible for crisis intervention including on-call via agency phone as needed.

  • Coordinates mental health referrals

  • Attend trainings and consortium meetings, e.g. with DHS and others to discuss issues pertaining to service delivery.

  • Evaluates mental health status for residents on admission by completing comprehensive evaluation (CFEs)

  • Coordinates mental health/psychiatric care and referral.

  • Develop a resource of network social services providers.

  • Develops and facilitates group meetings.

  • Monitors resident records for compliance and best practices.

  • Functions independently in times of facility coverage including responsibility for appropriate action in crisis situation per agency procedures.

  • Regularly assess the safety and well-being of all clients

  • Participate in weekly individual and group supervision with Social Work Supervisor.

  • Participate in training seminars conducted to enhance and develop clinical skills.

  • Function independently in time of facility coverage, including responsibility for appropriate action in crisis situation per agency procedure.

  • Assist with reports and program evaluation.

  • Reviews progress notes and service plans.

  • Monitors client compliance

  • Develops strategies for engaging individuals with trauma histories.

  • Perform other duties as assigned by the Director of Clinical Services.

SPECIFICATIONS FOR EDUCATION/CERTIFICATIONS/LICENSES

  • Masters Degree in Social Work from an accredited university.

REQUIRED SKILLS AND EXPERIENCE

  • Three years of experience, working with the homeless population.

  • Demonstrated sensitivity and experience with and/or knowledge of homeless families including individuals whom identify as lesbian, gay, bisexual, transgender, queer, and/or HIV-affected, the elderly and individuals with substance abuse and/or mental health issues.

  • Familiarity with DHS regulations and DHS Cares Reporting

  • Clinical experience to include the ability to make psychosocial assessments and develop and implement individual living plans.

Urban Resource Institute provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Qualifications

Education

Required

  • Masters or better

Licenses & Certifications

Preferred

  • LMSW

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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