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Home Inbound Call Center Jobs in Toronto, ON (NOW HIRING)

Leap Recruitment Partners

Account Analyst

Markham, ON · On-site

$19.15/hr

Call Centre Billing Representative, handling approximately 50 inbound calls per day Key Responsibilities: Provide "brilliant" customer service to Licensed Insurance Advisors and other staff from both ...

Miele

Bilingual Customer Service Representative

Vaughan, ON · On-site

CA$50K - CA$60K/yr

Handle a high volume of inbound and outbound customer calls in a timely, professional, and friendly ... Accurately document all customer interactions in the call centre database in a clear, organized ...

Miele

Bilingual Customer Service Representative

Vaughan, ON · On-site

CA$50K - CA$60K/yr

Handle a high volume of inbound and outbound customer calls in a timely, professional, and friendly ... Accurately document all customer interactions in the call centre database in a clear, organized ...

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All JobsHome Inbound Call Center JobsHome Inbound Call Center Jobs in Toronto, ON

Home Inbound Call Center information

What is a home inbound call center?

A Home Inbound Call Center job involves handling incoming customer calls from a remote location, usually your home. Representatives assist with inquiries, provide support, or process transactions for businesses in various industries. This role typically requires a quiet workspace, a reliable internet connection, and strong communication skills. Employers may provide necessary training and software to help you perform effectively.

What are the key skills and qualifications needed to thrive in a home inbound call center position?

To thrive as a Home Inbound Call Center representative, you need excellent verbal communication, active listening, and problem-solving skills, typically with a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, VoIP phone systems, and basic troubleshooting tools is often required. Strong soft skills like patience, empathy, and the ability to remain calm under pressure help you deliver outstanding service. These abilities are crucial for resolving customer issues efficiently and maintaining a positive company image from a remote environment.

What are the typical work hours and scheduling expectations for a home inbound call center position?

Home Inbound Call Center roles often offer a variety of scheduling options, including full-time, part-time, evenings, and weekends, to accommodate business needs and customer demand. While some companies provide fixed shifts, others may require flexibility or rotating schedules, especially for positions serving customers in different time zones. Reliable internet access and a quiet workspace are typically mandatory, as uninterrupted service is key to meeting performance goals. Understanding the specific hours and expectations for each employer is important, so be sure to confirm this during your application process.

What are the most commonly searched types of Home Inbound Call Center jobs in Toronto, ON?

The most popular types of Home Inbound Call Center jobs in Toronto, ON are:

What are popular job titles related to Home Inbound Call Center jobs in Toronto, ON?

For Home Inbound Call Center jobs in Toronto, ON, the most frequently searched job titles are:

What job categories do people searching Home Inbound Call Center jobs in Toronto, ON look for?

The top searched job categories for Home Inbound Call Center jobs in Toronto, ON are:

Home Inbound Call Center jobs near you
Infographic showing various Home Inbound Call Center job openings in Toronto, ON as of August 2026, with employment types broken down into 71% Full Time, 25% Part Time, and 4% Temporary. Highlights an 74% In-person, and 26% Remote job distribution.

Customer Service Representative

Support Services Group

Toronto, ON

$19.35/hr

Temporary

Re-posted 16 days ago

Job description

About the Call Center Representative Position

We're seeking a personable, customer service oriented individual to join our team as a Seasonal Call Center Representative. As the primary link between our company and both current and potential clients, you'll be responsible for providing top-notch assistance to those reaching out to us over the phone.

In addition to having excellent customer service skills, you'll also need to be detail-oriented and able to find solutions in a timely, efficient manner.

Call Center Representative Responsibilities
  • Handle inbound and outbound client calls in a timely manner
  • Follow company's call center scripts
  • Respond to customer needs efficiently and accurately, whether troubleshooting a problem, fielding a complaint, or assisting with other issues
  • Work with the client to verify or clarify information
  • Diffuse angry or upset clients as needed
  • Build relationships with customers based on trust and reliability
  • Record all conversations in CRM software, leaving accurate notes in case the client calls back and needs further assistance
  • Make sales or recommend additional services and products to customers
  • Attend all necessary training as needed
Call Center Representative Requirements
  • Must be able to speak French and English
  • Previous experience in a customer service role, preferably as a Call Center Representative
  • High school diploma/GED preferred
  • Exceptional customer service skills
  • Excellent organizational and multitasking skills
  • Superb verbal communication skills
  • Proficiency with computers, particularly CRM software and Microsoft Office Suite
  • Quick and accurate typing skills
  • Strong critical thinking and decision making skills
  • Bilingual speakers preferred

Salary - $19.35

We use Artificial Intelligence (AI) in the screening process

Seasonal contract to go through December 2026

Employment Type: TEMPORARY

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