ZipRecruiter

Log In

2

Home Based Technical Support Engineer Remote Jobs in Virginia

AvePoint

Technical Support Analyst

Richmond, VA · On-site +1

... Engineer, you won't just solve issues-you'll be a vital part of a team that keeps our cloud-based ... remote support sessions. Your knowledge will guide customers through the implementation and ...

BSI Group

... Engineers to join our Active Medical Devices team as a home-based Technical Specialist & Scheme ... Provide specialist regulatory, operational and strategic support to medical device scheme managers ...

QCi

Job Title Solutions Sales Engineer Location: Hoboken, NJ or Remote with Travel Division : Revenue ... Support the sales cycle through technical discovery, demos, solution design, and proposal inputs.

BSI Prof Serv EHS West

... Engineers to join our Active Medical Devices team as a home-based Technical Specialist & Scheme ... Provide specialist regulatory, operational and strategic support to medical device scheme managers ...

BSI Group

... Engineers to join our Active Medical Devices team as a home-based Technical Specialist & Scheme ... Provide specialist regulatory, operational and strategic support to medical device scheme managers ...

KEYENCE

Field Application Engineer

Vienna, VA · On-site +1

$54K - $81K/yr

This is a field-based position with most of your time on-site with customers and sales teams. The ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

next page

Showing results 1-20

All JobsHome Based Technical Support Engineer JobsHome Based Technical Support Engineer Remote JobsHome Based Technical Support Engineer Remote Jobs in Virginia

Home Based Technical Support Engineer Remote information

What are the most commonly searched types of Technical Support Engineer Remote jobs in Virginia? The most popular types of Technical Support Engineer Remote jobs in Virginia are:
What are popular job titles related to Home Based Technical Support Engineer Remote jobs in Virginia? For Home Based Technical Support Engineer Remote jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Home Based Technical Support Engineer Remote jobs in Virginia look for? The top searched job categories for Home Based Technical Support Engineer Remote jobs in Virginia are:
What cities in Virginia are hiring for Home Based Technical Support Engineer Remote jobs? Cities in Virginia with the most Home Based Technical Support Engineer Remote job openings:
Home Based Technical Support Engineer Remote jobs near you

Advanced Support Engineer

Fortinet Federal, Inc.

Reston, VA • On-site, Remote

Full-time

Posted 16 days ago

Job description

Job Description
Federal Advanced Support Engineer - Remote
Job Description
As an FFI Advanced Support Engineer, you will be delivering technical support for our US Federal customers. This is a superb opportunity to learn all aspects of Fortinet products in an innovative, fast-paced environment while expanding your knowledge and developing your skills in network security.
Job Responsibilities
• Collection, analysis, and change recommendations of configuration information
• Collection and analysis of customer network information
• Collection and analysis of packet trace information
• Recommend actions based on analysis
• Customer education (gaps in networking, product knowledge etc)
• Reproduction of customer environments on lab equipment
• Follow up technical cases and manage the right expectation until the closure of the cases
• Work closely and provide direct technical email and phone support to FFI customers
• Develop best practice deployment and troubleshooting methodology documentation.
• Analysis of support request, completion of requests for information and documentation
• Exercise independent judgment in methods, techniques, and evaluation criteria for obtaining results
• Participate in an on-call rotation to support FFI customer outside of business hours
Job Skills Required
• Minimum of two years relevant professional experience preferably in the network industry
• Strong network security and routing experiences
• Scripting and Windows server app experience
• Exceptional customer service orientation and strong communications skills
• Proficient with MS Word, PowerPoint, and Excel
• Asset to have Fortinet NSE 4 or 5, CCNA or CCNP
• US Citizenship is required
Educational Requirements
• Bachelors degree and/or relevant experience
About Fortinet and Fortinet Federal
Fortinet (NASDAQ: FTNT) secures the largest enterprise, service provider, and government organizations around the world. Fortinet empowers its customers with intelligent, seamless protection across the expanding attack surface and the power to take on ever-increasing performance requirements of the borderless network - today and into the future. Only the Fortinet Security Fabric architecture can deliver security without compromise to address the most critical security challenges, whether in networked, application, cloud or mobile environments. Fortinet ranks number one in the most security appliances shipped worldwide and more than 500,000 customers trust Fortinet to protect their businesses.
Fortinet Federal, Inc., a wholly owned, independently managed and operated subsidiary of Fortinet Inc., is dedicated to delivering modernized and secure infrastructure to the U.S. Government. With more than twenty years of experience and frequent industry recognition for engineering excellence, Fortinet Federal provides advanced infrastructure technology to secure U.S. Government systems, devices, and data worldwide.
We are committed to providing reasonable accommodations for all qualified individuals with disabilities. If you require assistance or accommodation due to a disability, please contact us at ffi-hr@fortinetfederal.com
Fortinet Federal is an equal opportunity employer. We value diversity in our company, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, military/veteran status or any other applicable legally protected characteristics in the location in which the candidate is applying

Apply