ZipRecruiter

Log In

1

Home Based Inbound Call Center Jobs in Springfield, MO

russcellinc

Operations Analyst

Springfield, MO · On-site

$18/hr

Experience working in a call center or sales support environment (required) * Strong organizational ... We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual ...

Driveline

Flex Merchandiser

Springfield, MO · On-site

$15.75/hr

The ability to work independently visiting various retail locations within 25 miles of your home ... We also provide a full-service call center to help if you get hung up and need assistance in-store.

Capstone IT

IT Support Analyst

Springfield, MO · On-site

$18 - $22/hr

... in a call center environment. More complex issues will be escalated to the next level of support ... Provide phone-based technical support for computer systems, software, hardware, and store ...

Driveline

Flex Merchandiser

Republic, MO · On-site

$15.75/hr

The ability to work independently visiting various retail locations within 25 miles of your home ... We also provide a full-service call center to help if you get hung up and need assistance in-store.

Driveline

Flex Merchandiser

Marshfield, MO · On-site

$15.75/hr

The ability to work independently visiting various retail locations within 25 miles of your home ... We also provide a full-service call center to help if you get hung up and need assistance in-store.

Driveline

Flex Merchandiser

Willard, MO · On-site

$15.75/hr

The ability to work independently visiting various retail locations within 25 miles of your home ... We also provide a full-service call center to help if you get hung up and need assistance in-store.

Driveline

Flex Merchandiser

Bolivar, MO · On-site

$15.75/hr

The ability to work independently visiting various retail locations within 25 miles of your home ... We also provide a full-service call center to help if you get hung up and need assistance in-store.

Driveline

Flex Merchandiser

Nixa, MO · On-site

$15.75/hr

The ability to work independently visiting various retail locations within 25 miles of your home ... We also provide a full-service call center to help if you get hung up and need assistance in-store.

Driveline

Flex Merchandiser

Ozark, MO · On-site

$15.75/hr

The ability to work independently visiting various retail locations within 25 miles of your home ... We also provide a full-service call center to help if you get hung up and need assistance in-store.

Driveline

Flex Merchandiser

Crane, MO · On-site

$15.75/hr

The ability to work independently visiting various retail locations within 25 miles of your home ... We also provide a full-service call center to help if you get hung up and need assistance in-store.

Driveline

Flex Merchandiser

Elkland, MO · On-site

$15.75/hr

The ability to work independently visiting various retail locations within 25 miles of your home ... We also provide a full-service call center to help if you get hung up and need assistance in-store.

previous page

Showing results 41-60

All JobsHome Based Inbound Call Center JobsHome Based Inbound Call Center Jobs in Springfield, MO

Home Based Inbound Call Center information

See Springfield, MO salary details

$11

$15

$20

How much do home based inbound call center jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for home based inbound call center in Springfield, MO is $15.77, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $16.63 per hour, depending on experience, location, and employer.

What skills and qualifications are needed to thrive as a home based inbound call center agent?

To thrive as a Home Based Inbound Call Center Agent, you need strong communication skills, active listening, problem-solving abilities, and typically at least a high school diploma. Familiarity with call center software, CRM systems, and VoIP technology is usually required. Outstanding customer service, patience, and the ability to work independently are valuable soft skills in this role. These skills and qualities are crucial for delivering efficient, high-quality support while maintaining customer satisfaction in a remote work environment.

What is a home based inbound call center?

Home based inbound call center jobs involve working remotely to handle incoming phone calls on behalf of a company or organization. Employees typically assist customers with inquiries, provide technical support, process orders, or resolve issues. These roles require a quiet home office, a reliable internet connection, and good communication skills. Companies often provide the necessary training and software for remote workers. Working from home offers flexibility and eliminates commuting, making it a popular choice for many seeking customer service positions.

What is the difference between Home Based Inbound Call Center vs Customer Service Representative?

AspectHome Based Inbound Call CenterCustomer Service Representative
Work EnvironmentRemote, home-based settingCan be remote or on-site, depending on employer
Required SkillsCommunication, problem-solving, basic tech skillsCommunication, problem-solving, product knowledge
CertificationsNone typically required, but customer service training helpfulCustomer service certifications optional
Industry UsageCommon in call centers, telecommunication, retailWidespread across various sectors including retail, tech, healthcare

Home Based Inbound Call Center jobs focus on handling customer inquiries remotely, often requiring minimal certifications. Customer Service Representatives may work in similar environments but can also be on-site, with broader roles in various industries. Both roles emphasize communication skills and customer satisfaction, but the call center position is specifically tailored for remote inbound calls.

What are common challenges faced by home based inbound call center agents, and how can they be managed?

Home-based inbound call center agents often face challenges such as maintaining focus amid household distractions, ensuring reliable internet connectivity, and managing feelings of isolation from working remotely. To overcome these, it's helpful to establish a dedicated workspace, schedule regular breaks, and communicate proactively with supervisors and team members through digital channels. Using productivity tools and participating in virtual team meetings can also help agents stay connected and engaged.
What are the most commonly searched types of Inbound Call Center jobs in Springfield, MO? The most popular types of Inbound Call Center jobs in Springfield, MO are:
What cities near Springfield, MO are hiring for Home Based Inbound Call Center jobs? Cities near Springfield, MO with the most Home Based Inbound Call Center job openings:
Home Based Inbound Call Center jobs near you
Infographic showing various Home Based Inbound Call Center job openings in Springfield, MO as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 15% Part Time, and 7% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $32,793 per year, or $15.8 per hour.

Operations Analyst

russcellinc

Springfield, MO • On-site

$18/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 12 days ago

Job description

Why Russell Cellular?

Pay for this position is $18.00/hr.

  • Health, dental, vision, and life insurance as well as paid sick days and company holidays
  • Employer-matched 401K after 1 year
  • Listed in Inc. 5000's Fastest Growing Private Companies in America for 9 consecutive years and inducted into the Inc. Hall of Fame in 2018
  • Employee Assistance Programs
  • 750+ locations in 43 states employing 2,600+ employees
  • Verizon Sales discounts, sales contests, and incentives
  • Opportunity for growth and advancement through training
  • Community involvement opportunities

What will you do in your role?

The Operations Analyst plays a vital role in supporting the efficiency and performance of the TeleSales departments at Russell Cellular. This role focuses on systems support, workforce management, data reporting, sales team enablement, and recognition efforts, all aimed at helping the team function at its best.

We’re looking for someone with strong experience in call centers and/or sales team environments, who understands how to support frontline teams through data, tools, and process improvements. This position will require you to work onsite 5 days a week.

Key Responsibilities

Troubleshooting & Systems Support

    • Assist frontline team members with troubleshooting systems, tools, and equipment issues
    • Act as a liaison with the IT team when technical issues need escalation or resolution
    • Track and communicate site-wide outages and issues
    • Maintain accurate equipment inventory records and ensure accountability

Sales Enablement & Data Support

    • Support the TeleSales team by managing and optimizing lead tracking and sales data
    • Create, update, and improve reporting for key sales performance metrics
    • Assist the team in building and maintaining accurate, professional sales quotes
    • Identify opportunities to streamline data workflows and reduce administrative tasks for the sales team
    • Deploy AI-driven call monitoring to evaluate customer interactions and deliver targeted feedback at scale.
    • Analyze WFM data and performance metrics to drive strategic staffing decisions that directly increase sales conversion rates.

Recognition & Team Engagement

    • Maintain and coordinate site recognition programs (daily, weekly, monthly, quarterly)
    • Support the planning and execution of employee recognition events and initiatives

What You Bring to the Team

    • Experience working in a call center or sales support environment (required)
    • Strong organizational and communication skills
    • Comfort with data systems, reporting tools (e.g., Excel, Google Sheets), and internal platforms
    • A proactive, solution-focused mindset with attention to detail
    • Ability to work cross-functionally with departments such as IT, Human Resources, and Reporting.
    • Proven ability to operate as a true individual contributor, managing solo workflows with minimal reliance on team consensus.

Russell Cellular is a Verizon Authorized Retailer that has been in business since 1993. We are a part of Verizon's Big 6 program and was awarded Verizon Wireless Partner of the Year for 2018. With over 750 locations, in 43 states, and 2,600 plus employees, our mission is to provide the best wireless experience to every customer, every time.

Come and join us and be a part of the Russell Cellular success!

Equal Opportunity Employer Statement

Russell Cellular is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Russell Cellular makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Apply