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Part Time Inbound Call Center Jobs in Springfield, MO

Ace Retail Group

Part-Time Cashier

Springfield, MO · On-site

$15 - $16/hr

Ensure forms and supplies are stocked at all times. * Assist with decorating the front end according to the Store Support Center program. * Call for cart pickups when necessary. * Inform management ...

City of Republic, MO

Facility Monitor

Republic, MO · On-site

$15/hr

... Part Time Temporary Description Primary Purpose Monitors the Republic Community Center during ... Subject to emergency call-in. * Must be a dependable person due to the small size of the work force.

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Part Time Inbound Call Center information

See Springfield, MO salary details

$11

$15

$20

How much do part time inbound call center jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for part time inbound call center in Springfield, MO is $15.77, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $16.63 per hour, depending on experience, location, and employer.

What is a part time inbound call center?

A part time inbound call center job involves answering incoming calls from customers on behalf of a company. Employees in this role typically assist with customer inquiries, provide product or service information, and resolve issues or complaints. The 'part time' aspect means that the work schedule requires fewer hours per week than a full-time position, making it suitable for students, parents, or anyone needing flexible hours. These jobs often require good communication skills and the ability to handle customer concerns professionally. Training is usually provided to familiarize employees with the company’s procedures and systems.

What are the key skills and qualifications needed to thrive as a part time inbound call center representative?

To thrive as a Part Time Inbound Call Center Representative, you need strong verbal communication, active listening skills, and basic computer proficiency, usually supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and multi-line phone systems is typically required. Patience, problem-solving ability, and a positive attitude help you stand out by ensuring effective and empathetic customer interactions. These skills and qualities are crucial for delivering excellent customer service, resolving issues efficiently, and maintaining customer satisfaction in a busy call center environment.

What are some common challenges faced by part time inbound call center representatives, and how are they typically addressed?

Part-time inbound call center representatives often face challenges such as managing high call volumes during peak hours, adapting quickly to changing scripts or procedures, and maintaining customer satisfaction within limited shift durations. To address these challenges, many call centers provide comprehensive training, ongoing coaching, and clear performance metrics. Additionally, most teams use collaborative tools and have supervisors readily available to offer support and feedback, helping representatives stay engaged and effective even with part-time schedules.

What are the most commonly searched types of Inbound Call Center jobs in Springfield, MO?

The most popular types of Inbound Call Center jobs in Springfield, MO are:

Part Time Inbound Call Center jobs near you
Infographic showing various Part Time Inbound Call Center job openings in Springfield, MO as of August 2026, with employment types broken down into 2% As Needed, 79% Full Time, 17% Part Time, and 2% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $32,793 per year, or $15.8 per hour.

Contact Center Specialist II - Part-Time

CoxHealth

Springfield, MO • On-site

Part-time

Medical, Dental, Vision, Retirement

This job post has expired 1 day ago. Applications are no longer accepted.

CoxHealth rating

6.7

Company rating: 6.7 out of 10

Based on 237 frontline employees who took The Breakroom Quiz

532nd of 894 rated healthcare providers

Job description

Facility:
West Campus (Chase): 303 E Republic Rd, Springfield, Missouri, United States of America, 65807
Department:
1734 Contact Services
Scheduled Weekly Hours:
20
Hours:
M-Th 8a-1p (varied)
Work Shift:
Day Shift (United States of America)
CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence:
  • Named one of Modern Healthcare's Best Places to work five times.
  • Named one of America's Greatest Workplaces, Greatest Workplaces in Healthcare (2025, 2026), Greatest Workplaces for Women (2023, 2024), and Greatest Workplaces for Diversity (2024) by Newsweek and Plant-A Insights Group.
  • Acknowledged by Forbes as one of the Best Employers for New Grads.
  • Healthcare Innovation's Top Companies to Work for in Healthcare (2025).

Benefits
  • Medical, Vision, Dental, Retirement with Employer Match and more (20+ hrs/week)
  • For a comprehensive list of benefits, please click here: Benefits | CoxHealth

Job Description:
The Contact Center Specialist II is responsible for managing interactions with consumers to ensure high level of customer service. Key responsibilities include answering consumer inquires, directing them to the appropriate department, centralized scheduling services for clinics, and other duties related to ensure patients can easily access their provider(s). Education:
• Required: High school diploma or Equivalent
Experience:
• Required: 1-year customer service experience and/or competency completed in Contact Center Specialist I role for a minimum of 6 months or equivalent skills.
• Preferred: 2+ year customer service experience, healthcare experience, and/or call center experience
Skills:
• Strong customer services skills that demonstrate empathy, kindness, safety, and compassion
• Problem solving skills to analyze and respond to consumer inquires
• Ability to work independently and as a member of a team
• Possess excellent time management skills
• Professional written and verbal communication skills
• Proficient in Microsoft Office Programs as well as healthcare related programs
• Ability to multi-task, manage call volume and prioritize patient needs
• Ability to make timely decisions and provide best possible outcome
• Competency in required skills as a Contact Center Specialist I or equivalent skills
Licensure/Certification/Registration:
• N/A

What CoxHealth employees say

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